CellC = Worst Customer Service

[Spynx]

On the 28th of February I was due for an upgrade. The 1st of March I went to the Hermanus CellC outlet next to PicknPay. I took about 2 hours (?) to do the upgrade (R99 p/m for 2+3GB).

That afternoon I logged into my CellC account and saw my monthly bill is R310.00 (My previous bill was R119.00 p/m). I phoned customer support and they said the staff at the CellC shop forgot to load the "discount". A query was logged and the staff phoned me the following Monday and said it was sorted and my monthly payment would be R99.00 as advertised.

Saturday, 15 March I received my invoice and it stated my bill is R293.20 (with R5.09 discount). Saturday I phoned customer support again and they prompty told me to go to Hermanus outlet because they can't help me.

I went there and the staff member (maybe supervisor?) told me he would sort it out and call me back the same day before they close on 13:00. He did not.

Today I phoned the shop and the guy told me the phone lines were down and he could not contact me, he would send me an e-mail before closing time. AFAIK closing time is 17:00. Yet no communication?

I have 3 contracts with MTN. Upgrades takes about 5 to 10 minutes, not 2 hours. When I phone MTN customer support, they help me immediately.

Maybe this is why MTN is a little more expensive: Better Customer Support.

CEllC, you SUCK!

 

[Avenue]

good luck. Me, my mother, my brother, two of my friends and my cousin were billed incorrectly and it took months to sort out. My friends were so irate they wont touch cell c with a barge poll, My cousin is still trying to sort out his incorrect billing years later and mine was sorted out, after they finally admitted it was their fault, but we were still blacklisted and had to spend another hour on the phone trying to get a new contract with them.
Worst customer support ever. The call centre just isn't equipped to deal with problems.

 

[Cell_C]

On the 28th of February I was due for an upgrade. The 1st of March I went to the Hermanus CellC outlet next to PicknPay. I took about 2 hours (?) to do the upgrade (R99 p/m for 2+3GB).

That afternoon I logged into my CellC account and saw my monthly bill is R310.00 (My previous bill was R119.00 p/m). I phoned customer support and they said the staff at the CellC shop forgot to load the "discount". A query was logged and the staff phoned me the following Monday and said it was sorted and my monthly payment would be R99.00 as advertised.

Saturday, 15 March I received my invoice and it stated my bill is R293.20 (with R5.09 discount). Saturday I phoned customer support again and they prompty told me to go to Hermanus outlet because they can't help me.

I went there and the staff member (maybe supervisor?) told me he would sort it out and call me back the same day before they close on 13:00. He did not.

Today I phoned the shop and the guy told me the phone lines were down and he could not contact me, he would send me an e-mail before closing time. AFAIK closing time is 17:00. Yet no communication?

I have 3 contracts with MTN. Upgrades takes about 5 to 10 minutes, not 2 hours. When I phone MTN customer support, they help me immediately.

Maybe this is why MTN is a little more expensive: Better Customer Support.

CEllC, you SUCK!

Hi Spynx, It's unfortunate to hear about your experience. Please PM me your contact details and any reference numbers you might have. We will sort out the billing issue. *DM*