I am insured with budget insurance and lost my phone last week. I insured it for R8000 and I am with mtn. I got a call from them saying they want to send me to cellucity to get a replacement and I cannot choose the model. I know cellucity only do Vodacom so aren't I losing my warranty as well.
Are all insurers like this. If I'm insured for R8000 then surely I should be able to get a phone worth up to R8000.
Do any of you have any thoughts and experience with cell insurance
Got another call today and after some pressure and persuasion they decided to rather pay cash into my account. But it's only going to be R6000. As they say that's what my phone is worth. Just a heads up to anyone using budget insurance. If my phone had not been discontinued they would have just replaced it with whatever they wanted.
Well, phones do devalue quite quickly. So, it depends what u can buy with 6k. Maybe u can buy your old phone for that amount, if u include whatever the excess was? What was your old phone? What is the cash price in the shops?
To be fair, cell phone insurance premiums should decrease on a monthly or quarterly basis in line with the decreased value of the phone.