Most of the time Telkoms system and what is installed is in two worlds. You have to grab a Telkom Techie by the ear and they need to explain the route your line follows. So ask him where is your copper line going to. Does it go through the MSANS. What is the distance from your house to the MSANS. If not going through MSANS are you connected directly to exchange.
Once you have this information you will then be able to identify the bul****ter.
Once you have this information you will then be able to identify the bul****ter.