Changing your exchange : Possible?

[IzZzy]

So I had my ADSL moved to my new residence, and the technicians first installed an ADSL line which number did not correspond to the number allocated to me by the call centre - and the line they installed was dead.

After rectifying that, I now see that line has horrible line stats:

SNR (dB): 6.6 6.5
Attn(dB): 51.5 31.6

As a result, I constantly get disconnections at night. I was also syncing at around 8.5meg when I only have a 4meg line, so I asked Telkom to reduce this to 4meg but it only marginally improved my Attn by 0.5 or something.

I checked on broadbandstats.co.za and I am connected to an exchange (Newlands 1 OCB283) which is 3.5km away from me. There is another exchange (Newlands Dcs 40) which is 1km away.

Anyone know why Telkom would connect me to a exchange further away?

Has anyone had any luck switching exchanges?

 

[Tim the Techxpert]

Hi There,
It may be that the exchange closer to you is full.
I do not know of an easy way to get the line moved to another exchange.
Place a call with Telkom and get the engineer out to your house and show him the problem and see what he can do for you. I suspect the call logging people will tell you they can't do it.

Regards

Tim

 

[FNfal]

You cannot normally change an exchange , the reason for this is that the copper feeds a set geographical area.
line to your house to DP where the underground cable surfaces to the street box (this is where the ISAM/MSANs are installed ) and then to the exchange .

 

[IzZzy]

Cool thanks. I placed a call, had the same telkom techie who installed the ADSL call me back and said he would do it today .

I think he doesn't understand and its going to go horribly wrong :/