Choosing an ISP

Amine

Active Member
Joined
Mar 17, 2019
Messages
31
#1
Hello guys

I’m having a hard time to choose the proper ISP, the 3 ISP i have picked are

1-RocketNet
2-Coolideas
3-Home-Connect
Knowing that the Infrastructure provider is MetroFiber.

Do you guys have any experience with any of the mentioned ISPs, or any suggestions and advice

Kind regards
Amine
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
28,253
#3
Home-connect is solid... enjoying them despite my ridiculously s hit single thread download speeds.

What you using your line for OP?
 

Amine

Active Member
Joined
Mar 17, 2019
Messages
31
#4
Home-connect is solid... enjoying them despite my ridiculously s hit single thread download speeds.

What you using your line for OP?

Thanks fir your reply
someone once old me that Home-Connect was gonna be liquidated thats why im mot too sure about them...

What do you means by OP ?! (Over Powered)
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
28,253
#6
Thanks fir your reply
someone once old me that Home-Connect was gonna be liquidated thats why im mot too sure about them...

What do you means by OP ?! (Over Powered)
Home-connect falls under the Cipherwave umbrella. The company was formed to service domestic FTTH users as Cipherwave specialises in corporate installations

They currently have over 10k subscribers and growing fast. I beleive their business model is sound.
 

Amine

Active Member
Joined
Mar 17, 2019
Messages
31
#7
Home-connect falls under the Cipherwave umbrella. The company was formed to service domestic FTTH users as Cipherwave specialises in corporate installations

They currently have over 10k subscribers and growing fast. I beleive their business model is sound.
Thank you for your reply

So do you recommend Home-Connet over RocketNet and Coolideas ?!
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
28,253
#8
Thank you for your reply

So do you recommend Home-Connet over RocketNet and Coolideas ?!
Can't comment on Rocketnet but I used Cool Ideas for a couple of years. Also rock solid. Having some isolated issues lately it would seem though. Also their support is fantastic on the forum, but forum aside it can be some what flaky.

Home-connect's support is on point. I've had them jumping through hoops for the last 3 months trouble shooting the poor single thread download speeds I experience. They've been very busy. Okay, they've failed to acknowledge or identify an issue but at least they've made it look like they care.
 

jasweb

Senior Member
Joined
Mar 17, 2005
Messages
760
#10
@Amine depends on what speed and what you need the service to "do".

Gaming / Streaming or remote work (yes I know we want the Internet to just work, but some networks are better at some services - just the nature of the Internet).

I am on Metrofibre (Centurion area) on 50/50. Gaming (Fortnite) without issues, downloads in general pretty fast (55Mbps on 50/50 account) and has NEVER had an issue streaming Youtube/Netflix with Cool Ideas.

Some international streaming / speeds are not "full speed", but everything local is pretty much line speed (or higher).

But I have had some issues, which Metrofibre eventually fixed (was more a metrofibre than Cool Ideas issue, but you have to work through Cool Ideas to get things resolved).

So

1) Depends on your area (maybe do a search for "Your Area" problems
2) Unfortunately most people just complain on these forums... but you will get a general idea by browsing some of the forums
3) Phone each of the providers and get an idea of "you are number so and so in the queue) to get and idea WHEN (not if) You will have to phone them in future to solve an issue.

No ISP is perfect (also for the same reason Fibre Network will always be plain sailing)... But Knowledge is Power..

Read the Terms and Conditions on each provider.

a) Most seem to want the Router back if you cancel
b) some also only allow DEBIT orders (extra cost maybe on your bank account)
c) Some have online chat on their websites (helpful sometimes)

Good luck!
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
5,374
#12
Can't comment on Rocketnet but I used Cool Ideas for a couple of years. Also rock solid. Having some isolated issues lately it would seem though. Also their support is fantastic on the forum, but forum aside it can be some what flaky.

Home-connect's support is on point. I've had them jumping through hoops for the last 3 months trouble shooting the poor single thread download speeds I experience. They've been very busy. Okay, they've failed to acknowledge or identify an issue but at least they've made it look like they care.
Pretty sure we did the same thing? :)
 

under_sky

Senior Member
Joined
Dec 26, 2013
Messages
917
#13
Hello guys

I’m having a hard time to choose the proper ISP, the 3 ISP i have picked are

1-RocketNet
2-Coolideas
3-Home-Connect
Knowing that the Infrastructure provider is MetroFiber.

Do you guys have any experience with any of the mentioned ISPs, or any suggestions and advice

Kind regards
Amine
I'm with mfn and cool ideas I never have issues with regarding to streaming or downloading. Although where I live it's a nice and quiet area houses are around 7 acres each. If your area is congested you probably gonna run into issues. I would recommend cool ideas otherwise some seem to be Keen on websquad. But those are the only two two i would touch
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
28,253
#14
We don't entertain hellopeter as they require us to pay for official responses. We would rather give access to directors via a forum like this.
Surely the cost of responding is less than the potentially lost revenue from a customer that cancels?

Not sure how Home-connect do it but there ratings are ridiculously good, almost to the point where one starts thinking they've been fabricated.

Companies ratings can be influenced by being a company that responds in that you can turn a negative rating into a positive but their ratings are mostly positive, so that they a company that responds is neither here nor there.
 

Amine

Active Member
Joined
Mar 17, 2019
Messages
31
#16
@Amine depends on what speed and what you need the service to "do".

Gaming / Streaming or remote work (yes I know we want the Internet to just work, but some networks are better at some services - just the nature of the Internet).

I am on Metrofibre (Centurion area) on 50/50. Gaming (Fortnite) without issues, downloads in general pretty fast (55Mbps on 50/50 account) and has NEVER had an issue streaming Youtube/Netflix with Cool Ideas.

Some international streaming / speeds are not "full speed", but everything local is pretty much line speed (or higher).

But I have had some issues, which Metrofibre eventually fixed (was more a metrofibre than Cool Ideas issue, but you have to work through Cool Ideas to get things resolved).

So

1) Depends on your area (maybe do a search for "Your Area" problems
2) Unfortunately most people just complain on these forums... but you will get a general idea by browsing some of the forums
3) Phone each of the providers and get an idea of "you are number so and so in the queue) to get and idea WHEN (not if) You will have to phone them in future to solve an issue.

No ISP is perfect (also for the same reason Fibre Network will always be plain sailing)... But Knowledge is Power..

Read the Terms and Conditions on each provider.

a) Most seem to want the Router back if you cancel
b) some also only allow DEBIT orders (extra cost maybe on your bank account)
c) Some have online chat on their websites (helpful sometimes)

Good luck!

Thanks a lot for your answer i really appreciate the time and the input..
i have checked several forums and asked numerous people to get a bigger picture about a better ISP but the more you dig up the more confusing it gets, that's why i asked a straight forward question..
The MetroFiber infrastructure is new in my area literally 2 weeks or not even since they said the line is alive, so we gonna be the Beta version for these area for them to test their performance..
There are plenty ISPs out there and i checked them all and picked those 3, i need to make a decision to go with one of them..
I will use my own router and im also choosing between Asus Lyra and TP-LINK DECO M9+

Thanks again
 

Amine

Active Member
Joined
Mar 17, 2019
Messages
31
#17
I'm with mfn and cool ideas I never have issues with regarding to streaming or downloading. Although where I live it's a nice and quiet area houses are around 7 acres each. If your area is congested you probably gonna run into issues. I would recommend cool ideas otherwise some seem to be Keen on websquad. But those are the only two two i would touch

Thanks for your time
I did my research on Coolideas and how they were rated the best on this forum and apparently its seems they have lost the good support after they grown, just like when you bite more than you can chaw.
i would like to use them if they keep their support promise to their high standard (they were known of)
 

abudabi

Expert Member
Joined
Aug 7, 2007
Messages
1,813
#18
I'm on vuma trenched / rocketnet for the last 8 months or so. Game downloads, fortnite, YouTube etc. All good.
 

under_sky

Senior Member
Joined
Dec 26, 2013
Messages
917
#19
Thanks for your time
I did my research on Coolideas and how they were rated the best on this forum and apparently its seems they have lost the good support after they grown, just like when you bite more than you can chaw.
i would like to use them if they keep their support promise to their high standard (they were known of)
Yeah in terms of support they really suck only hope for them is this forum. 99% of the replies you get on a email fro CISP is "Is the problem fixed yet if not let us know"-A whole 2 days later if not more. Even had Rodent from CISP say sorry to me the one day about how bad their responses can be. But i guess the level of education they employ at support level vs pay shows that in many companies

Although whenever i call in the support is good then only
 
Last edited:

under_sky

Senior Member
Joined
Dec 26, 2013
Messages
917
#20
Surely the cost of responding is less than the potentially lost revenue from a customer that cancels?

Not sure how Home-connect do it but there ratings are ridiculously good, almost to the point where one starts thinking they've been fabricated.

Companies ratings can be influenced by being a company that responds in that you can turn a negative rating into a positive but their ratings are mostly positive, so that they a company that responds is neither here nor there.
I can for one say u never go check a company on hello Peter people only ever go there to complain my method that works is my broadband forum and word of mouth don't care about other stuff as 90% of it is fake
 
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