CISP Speedtest server

Hi There. Yes we do have one in Johannesburg for now, as our CPT server was taken offline some time ago.
I unfortunately don't have an ETA as to when the CPT server will be up unfortunately
1722936992819.png
 
i can ping it, but it seems it's not a speedtest server on the list of speedtest servers.
if i open speedtest and pick cool ideas, which server does it point to.
previously used liquid's server, but the latency is bad to that. want to get as close to me as possible.
G
 
georgelza said:
i can ping it, but it seems it's not a speedtest server on the list of speedtest servers.
if i open speedtest and pick cool ideas, which server does it point to.
previously used liquid's server, but the latency is bad to that. want to get as close to me as possible.
G
Click to expand...
Thanks for letting me know.
If I do a speedtest on Speedtes.net to the JHB server, or via CLI, it all points to that same IP the URL points to.
I believe we use the same server for Iperf tests as well. (ter-jhb-iperf-1.cisp.co.za)
Can you give me the Liquid URL you mentioned so that I can have a look?
 
i'd be keen to see my latency checks against Cpt once it's back up... as the previous liquid server was in Cpt and I can see a difference in values to it and values to the CISP Jhb server.

G
 
georgelza said:
i'd be keen to see my latency checks against Cpt once it's back up... as the previous liquid server was in Cpt and I can see a difference in values to it and values to the CISP Jhb server.

G
Click to expand...
HI there, Ill be sure to let you know once its back up :)
 
Have had a CI 200 mbps fibre service for 2 years. Middle of last week, it seemed a bit slow and on using MyBB Speed test, it showed 95 mpbs. There is a TP-Link AX5400 router attached to a Vumatel ONT

Spoke to a gent at CI who sent some instructions I have been unable to follow. I don't know if I am making a mistake, but the result is not what I expected

I connected a Cat7 LAN cable from the ONT to the PC

This is the instruction below:

The shop.vumatel link asks me for my address and then offers some packages. The Vx link says a speed test is only available from inside the network

The MTR app shows 100 mbps. It initially stated 0 mbps, then seemed to wake up. Tried it for 90 mins with the same result each time

I have no idea what I am looking at

For a true test of your line, you will need to plug a network cable directly into your fibre box.

Please ensure that you are using either a CAT5e, Cat6 or CAT7 Ethernet cable.
Your PC/laptop must be capable to reach a gigabit speed or the adapter (1 Gbps)
When saving the results please ensure that date and time is displayed.

Could you please follow the speed test guide below and submit the results once done.

Please click on the menu on the right then select your region.
Kindly ensure that you run the test 3 times 30 minutes intervals.

https://shop.vumatel.co.za/ or Vx/ISP Handover Speed Test

Please download the MTR app from the website listed below

https://winmtr.en.uptodown.com/windows

Once you have installed it, please enter 1.1.1.1 in the text box provided (please click here for guidelines). Please also include the speed test, run all this tests for 40 minutes and send your results to us.

It's best that you do this whilst you are experiencing the issue so that we can catch it in the act.
 
chrisc said:
Have had a CI 200 mbps fibre service for 2 years. Middle of last week, it seemed a bit slow and on using MyBB Speed test, it showed 95 mpbs. There is a TP-Link AX5400 router attached to a Vumatel ONT

Spoke to a gent at CI who sent some instructions I have been unable to follow. I don't know if I am making a mistake, but the result is not what I expected

I connected a Cat7 LAN cable from the ONT to the PC

This is the instruction below:

The shop.vumatel link asks me for my address and then offers some packages. The Vx link says a speed test is only available from inside the network

The MTR app shows 100 mbps. It initially stated 0 mbps, then seemed to wake up. Tried it for 90 mins with the same result each time

I have no idea what I am looking at

For a true test of your line, you will need to plug a network cable directly into your fibre box.

Please ensure that you are using either a CAT5e, Cat6 or CAT7 Ethernet cable.
Your PC/laptop must be capable to reach a gigabit speed or the adapter (1 Gbps)
When saving the results please ensure that date and time is displayed.

Could you please follow the speed test guide below and submit the results once done.

Please click on the menu on the right then select your region.
Kindly ensure that you run the test 3 times 30 minutes intervals.

https://shop.vumatel.co.za/ or Vx/ISP Handover Speed Test

Please download the MTR app from the website listed below

https://winmtr.en.uptodown.com/windows

Once you have installed it, please enter 1.1.1.1 in the text box provided (please click here for guidelines). Please also include the speed test, run all this tests for 40 minutes and send your results to us.

It's best that you do this whilst you are experiencing the issue so that we can catch it in the act.
Click to expand...
Hi there, apologies for any inconvenience.

Can you try and see if any of the below work for you when directly connected to the ONT?

http://speed1-sa1.vx.se/index.html = Johannesburg server
http://speed2-sa1.vx.se/index.html = Cape town server
http://speed3-sa1.vx.se/index.html = Durban server

Do note, this is only for Vumatel Active Ethernet/ Trench
If you are Vumatel Aerial it won't work for you
 
ye i also get this run around when asking about speed test...
i get my speed up as contracted, but down seem to always be low...now they dont want to accept the values as it is not as per what they want...
i want to see them tell a non it person that contracts them for a service to go through this whoops when things are not right...
will be doing the ONT one sometime, the share that result with my speed test that run every 15 min, show how they align and that will be the end of passing the buck to me first...
G
 
georgelza said:
ye i also get this run around when asking about speed test...
i get my speed up as contracted, but down seem to always be low...now they dont want to accept the values as it is not as per what they want...
i want to see them tell a non it person that contracts them for a service to go through this whoops when things are not right...
will be doing the ONT one sometime, the share that result with my speed test that run every 15 min, show how they align and that will be the end of passing the buck to me first...
G
Click to expand...
Sorry for the delay, I missed this earlier.


In order to isolate an issue, and to report it to the FNO, its required to do Direct ONT tests to rule out as many factors as possible, such as your internal network.
If you have any problems, feel free to reach out and ill be happy to assist .
 
CoolEscalator said:
Sorry for the delay, I missed this earlier.


In order to isolate an issue, and to report it to the FNO, its required to do Direct ONT tests to rule out as many factors as possible, such as your internal network.
If you have any problems, feel free to reach out and ill be happy to assist .
Click to expand...
... i tried in the nicest way to explain to support person that my test run on a dedicated machine directly plugged into my edge router which goes into the ONT.

previously... my package was 500/500... where i got 500 down and 250 up... average, with peeks now and then up to 500... implying my setup can do both up and down at that speed, after eventually giving up, and just saying f it... left it, and guess what, 2 months later my up was avg 450... now we have to ask... where was the problem all the time.

with you guys now.. i get 500 up, but my down hardly goes over 850, peek to 900 now and then.
i've done tests agains the test server t make sure the port can do a full 1000 and it's able to.
i'm just pass trying to explain myself to level 1 engineers, and the whoops that my case MFN is my FNO demand.
their attitude to the customer actually suck.. it the customer to that have to bend backwards through 1000 whoops before they willing to have a look... or they demand the customer pay for them to come check their service. would love to see them last in a market like the USA...
G
 
georgelza said:
... i tried in the nicest way to explain to support person that my test run on a dedicated machine directly plugged into my edge router which goes into the ONT.

previously... my package was 500/500... where i got 500 down and 250 up... average, with peeks now and then up to 500... implying my setup can do both up and down at that speed, after eventually giving up, and just saying f it... left it, and guess what, 2 months later my up was avg 450... now we have to ask... where was the problem all the time.

with you guys now.. i get 500 up, but my down hardly goes over 850, peek to 900 now and then.
i've done tests agains the test server t make sure the port can do a full 1000 and it's able to.
i'm just pass trying to explain myself to level 1 engineers, and the whoops that my case MFN is my FNO demand.
their attitude to the customer actually suck.. it the customer to that have to bend backwards through 1000 whoops before they willing to have a look... or they demand the customer pay for them to come check their service. would love to see them last in a market like the USA...
G
Click to expand...
Thank you for the detailed feedback. Its truly appreciated.

Are you able to share your account or IP details via PM, so that I investigate your link? (ICMP enabled if possible)

But typically you should not get more than 930-940mbps, since there is a limitation when it comes 10/100/1000 negotiation and Overhead.
Same principles apply when you look at a 100/100 link. If the negotiated hardware is also at 100/100, you will only ever get 93-94mbps.
When Gigabit equipment is put into the mix, you should be able to get your full 100mbps, and maybe a little more.

Since all FNO's have only 10/100/1000 ONT's, the most you will be able to get is max 940mbps (attached is an example of my link speed- 1000/200link If there were 2.5G ONT's available and installed, and you use a 2.5G router, 1G and above would be achievable.

Thus 100% would be around 940mbps
So your speeds achieved would be between 89.5%- 95.7% based on the 850-900mbps range provided
Which is still decent, but I'm going to see if I can try find anything to improve this for you.
 

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