CoJ becoming strict

You sure thats a legit email? CoJ usually cuts off before they hand over lol. Weird billing date too, just had a look at my account.

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Have you registered in the e-joburg.org.za portal then you can pay by credit card if you are short of cash
 
Ianf1 said:
Have you registered in the e-joburg.org.za portal then you can pay by credit card if you are short of cash
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Yea I've registered and have paid this way for at least a decade .

I do my payments at the same time (26/27/28) when I get paid - and originally my CoJ due date was actually 28th
The due date started dropping over the years and now it's around 22/23/24 of each month
I've carried on with my payment date though - so between 2-6 days late

But 3.5 days to hand over is a bit insane.

I've asked to bump up to a due date of 28th again
 
Dolby said:
Yea I've registered and have paid this way for at least a decade .

I do my payments at the same time (26/27/28) when I get paid - and originally my CoJ due date was actually 28th
The due date started dropping over the years and now it's around 22/23/24 of each month
I've carried on with my payment date though - so between 2-6 days late

But 3.5 days to hand over is a bit insane.

I've asked to bump up to a due date of 28th again
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Just COJ acting in bad faith as usual. Raise this with your ward councillor - it's far too aggressive.
 
Dolby said:
Yea I've registered and have paid this way for at least a decade .

I do my payments at the same time (26/27/28) when I get paid - and originally my CoJ due date was actually 28th
The due date started dropping over the years and now it's around 22/23/24 of each month
I've carried on with my payment date though - so between 2-6 days late

But 3.5 days to hand over is a bit insane.

I've asked to bump up to a due date of 28th again
Click to expand...
I used to do the same as you (I used to pay COJ on 25th approx) and I started getting calls from COJ call centre. I just pay on 20th now using easypay and settle CC on 25th. I have lot of hassles to sort out and this is the least of my worries.
 
LCBXX said:
Sarcasm.

I hope.

He was so eager to get in front of the cameras back when he got elected that he didn't even bother to get a proper shave and haircut.
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LOL - Not focusing on news so had no idea we have a mayor from Al-jamah party - didn't know we had this party either. Of course, he broke a ceiling of sorts to become first muslim mayor of COJ and I hope he sorts out something in 6 months as Dada morero takes over later.
 
surface said:
I used to do the same as you (I used to pay COJ on 25th approx) and I started getting calls from COJ call centre. I just pay on 20th now using easypay and settle CC on 25th. I have lot of hassles to sort out and this is the least of my worries.
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I didn't even the calls :(

This mail was the 1st I heard of him ...

But I think I'll just pay 20th of the month
 
Did they also add a sundry admin charge?

Last July I underpaid by 35c, August they added a sundry charge of R207 and saying this was my final notice.

Bastards!
 
CoJ is losing the plot, I received an SMS saying I have been handed over for owing R8000 or so, thing is I actually pay a little over my amount each month and upon receiving that SMS I went and checked my statements and they actually owe me money. Spoke with the "Lawyers" and they apparently have no proof of outstanding amount.
 
I got an electricity disconnection and reconnection charge from CoJ/City Power. Super aggressive call center people - didn't seem to care that I'm an Eskom Direct customer...
 
PsyWulf said:
Same here
View attachment 1483587
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Hi All. I also received the same and threatening emails that I have been handed over even when I have paid my bills on time. Please advise if you coming right. This is indeed aggressive and bullying behaviour that is not acceptable. Can we escalate to consumer groups please like Consumerwatch etc.
 
DarkSt0rm said:
You sure thats a legit email? CoJ usually cuts off before they hand over lol. Weird billing date too, just had a look at my account.

View attachment 1483535
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Missed this .

But 100% legit .

He just wanted me to pay CoJ (into the standard account) and he made a note that it was done. Had the amount and everything - but it was not to them
 
A post on the council group

City Power would like to warn customers to be vigilant against criminals who are posing as our debt collectors.

City Power has noticed a disturbing trend from scammers who are attempting to take advantage of our revenue collection efforts across the City - by defrauding unsuspecting customers.

Several customers have reportedly received threatening E-mails from a fraudulent debt collection company called Hlaketa Revenue Enhancement Systems.

Customers are urged not make any payment to this or any other company without first verifying with City Power.

We are pleased that customers who received messages of threats of disconnection did not panic, but rather reported the alleged fraudsters to us before paying. The matter has been reported to the police.

City Power will only effect disconnections with the purpose of recovering growing debt after following due process, which includes repeated calls and messages urging customers to pay.

When our officials come to disconnect, customers can identify them through their trademark uniforms and ID cards, which they’re required to wear when they’re on duty. Customers can verify the credentials of City Power employees by contacting the number which appears on the identification card.

Customers can also call our Toll-free number 0800 116 166 or send a WhatsApp message to 083 579 4497.

Non-paying and defaulting customers are urged to settle their accounts directly with City Power.
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