Complaint against Vodacom

Yeah I could download 40+ Gigs on any given day from MTN (and that was years ago), and my 8ta can also clock in high amounts since the network is still basically unused (yay for me I guess!)
but with vodacom? no ways. the network is way too clogged up with all the millions of users.

maybe if he was next to an upgraded 3G tower that literally nobody else used, but that is highly unlikely like jannie says :D



this incident however, really proves the point that limits need to be put in place.
 
Perhaps the offending 3G card was tossed in the trash? :D

But she's not a regular since she had her baby...
 
I don't think anyone with a R20k bill would reconnect soon, either :whistle:

wiped from the face of the internet.... good bye blu!
 
Oh I forgot, jannie - I had this idea.

Since you say a directing the user to the vodacom with with an OOB warning is impossible since it "might" cut off a person's downloads, how about this:

A Users has a 2GB contract.
If a user connects when he has used 1.9GB, he won't get the website redirect message, even if he downloads 500MB putting him at 2.4GB (400MB OOB) (Thus, no download error)
But lets say the next time he connects, at 2.4GB used - then he will get redirected to the vodacom website where he must accept that OOB charges are in place, after which he can continue downloading again.
(This way NOBODY also has any foot to stand on if they get any type of bill shock, because they clicked "I Accept".)

Bonus (if possible): User gets redirected every OOB increment of R5000 after that (R5000, then R10000, then R15000, etc)


IMO This would be the most simple and elegant solution.
 
Or you could just have an actual data usage popup each and every time you connect, breaking down your bundled and OOB state. Users have to accept in order to browse. That way if you're cut off mid-way through a download, you were aware of your data situation beforehand. And there should of course be a "check current balance" button to check at any given point...
 
Or you could just put all your data cards on a managed prepaid service. No bill shock, in-bundle rates and no surprises.
 
[email protected] said:
Or you could just put all your data cards on a managed prepaid service. No bill shock, in-bundle rates and no surprises.
Click to expand...
You also pay much more for the data. Prepaid is only good for uber specials like the R499/20Gb even then I'd buy it on contract for the 20Gig night owl.
 
R13... said:
You also pay much more for the data. Prepaid is only good for uber specials like the R499/20Gb even then I'd buy it on contract for the 20Gig night owl.
Click to expand...

That special is still on except it's around R299 for 20GB, not R499. :p
 
So the official reason for not having a system blocking further data used when cap is reached is that it could stop current downloads then?
 
jxharding said:
So the official reason for not having a system blocking further data used when cap is reached is that it could stop current downloads then?
Click to expand...

Judging by your post, I take it that I am not the only one that thinks this is a bit of a stupid "reason"?

The system not blocking data (or at least not warning/giving an option to continue) when you are about to go OOB sounds a bit like them saying "Please, take this complimentary bottle of lube. It will come in handy, come month end, when we shove this 12" wide pole where you probably don't want it."

I understand that it is the user's responsibility to keep a check on what is being used etc. But I am sure that most people would like to be given the option to continue on OOB rates, rather than getting a surprise at the end of a month. Regardless of whether there is an SMS notification or not.

I have been burnt once by OOB, never again. All my contracts are now either on a fixed rate (E.g. Uncapped Lite) or a topup (iPhone contracts). Still bugs me though that the limit is that high - I was lucky enough to be stopped from doing anything when hitting my R3500 credit limit, initially.
 
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