Gonna be tough considering it was a while ago, and it would be nigh on impossible for me to recall the dates and times. It was on prepaid though...
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Complaint against Vodacom
- Thread starter blunomore
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Gonna be tough considering it was a while ago, and it would be nigh on impossible for me to recall the dates and times. It was on prepaid though...
Yes, everyone is different
So why don't you just then give us the OPTION of adding a limit to the OOB amount we can go over?
(You can even keep the default option on unlimited to catch out the dumb users, but at least give us the option!)
You have to look at it from our side, and you have to agree that this sounds fair, does it not?
Not giving us protection against "looping emails" and whatnot, is irresponsible, and to be honest, a really bad service.
jannievanzyl
Telecoms expert
I'm not disagreeing with you at all and that's exactly why we have all these options available. So you can make the right choice for your environment. You can choose between Contract, Topup and Prepaid all with different capabilities.
If I had a choice I would've built one single system, but we don't have that today (coming at some point), so we did the best with the technology available and gave you more choices than most other operators.
I often wonder about this actually. We give users a number of choices and that seems to actually get us into trouble. I never see other operators being attacked for not having these options.
Maybe we should just be the same; build one product with no options and the choice is then easy; 'take it or leave it'. Or we should just not bother to try and discuss them in online forums.
Of course then we might have the few hundred thousand customers they've got instead on the millions.
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I'm not disagreeing with you at all and that's exactly why we have all these options available. So you can make the right choice for your environment. You can choose between Contract, Topup and Prepaid all with different capabilities.
If I had a choice I would've built one single system, but we don't have that today (coming at some point), so we did the best with the technology available and gave you more choices than most other operators.
I often wonder about this actually. We give users a number of choices and that seems to actually get us into trouble. I never see other operators being attacked for not having these options.
Maybe we should just be the same; build one product with no options and the choice is then easy; 'take it or leave it'. Or we should just not bother to try and discuss them in online forums.
Of course then we might have the few hundred thousand customers they've got instead on the millions.
Jannie, you'll make a great politician.
Despite all the myriad of "options" and "measures", again, why not a very simple "cut-off and click to continue OOB option" on Contract? Does Vodacom not have the expertise to put such a simple measure in place?
BTW, your engagement on the forum is *thumbs up*, thanks
jannievanzyl
Telecoms expert
Busy building it. But, for now, we need to use what we've got.Jannie, you'll make a great politician.
Despite all the myriad of "options" and "measures", again, why not a very simple "cut-off and click to continue OOB option" on Contract? Does Vodacom not have the expertise to put such a simple measure in place?
I'm not disagreeing with you at all and that's exactly why we have all these options available. So you can make the right choice for your environment. You can choose between Contract, Topup and Prepaid all with different capabilities.
If I had a choice I would've built one single system, but we don't have that today (coming at some point), so we did the best with the technology available and gave you more choices than most other operators.
I often wonder about this actually. We give users a number of choices and that seems to actually get us into trouble. I never see other operators being attacked for not having these options.
Maybe we should just be the same; build one product with no options and the choice is then easy; 'take it or leave it'. Or we should just not bother to try and discuss them in online forums.
Of course then we might have the few hundred thousand customers they've got instead on the millions.
LOL. Or you could lead by example, by making it affordable, simple and manageable. One shouldn't have to cherry-pick from those options...
This is the great thing about you - as much kak as we give you, you DO actually listen...
jannievanzyl
Telecoms expert
This is the great thing about you - as much kak as we give you, you DO actually listen...
More that we also think the way you do.
We've been building this thing for a while. But building a new system that takes over a 17-year system with 26 million active users on it, is not done overnight. As much as people on this forum think it's akin to quickly slapping a mySql server together.No-one wants a complex environment, it's complex for you to understand and it's complex for us to maintain. But you also need to understand the bigger picture. If we had a handful of users and could use an established player as a benchmark, it's easy to cherry-pick the nice bits. They've done all the market testing for you.
But if you're the guy that had to think these things up in the first place and now have millions and millions of people all using bits of your solutions, you can't just change it overnight. Whatever you change, someone is bound to be peeved.
jannievanzyl
Telecoms expert
LOL. Or you could lead by example, by making it affordable, simple and manageable. One shouldn't have to cherry-pick from those options...
This is normally where I offer the multi-million contract to come in and quickly fix something for us.
This is normally where I offer the multi-million contract to come in and quickly fix something for us.
It's about effective strategic planning and management to ensure that a "fix" isn't necessary in the first place. But you knew that already...
Necuno
Court Jester
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And another shock-bill comes to the fore. Possibly the single worst shock bill I have ever heard of - 9 terabytes! http://mybroadband.co.za/vb/showthread.php/450287-9tb-data-bill
So Jannie, what do you think about this one? Although it doesn't sound entirely legit...
So Jannie, what do you think about this one? Although it doesn't sound entirely legit...
Ockie
Resident Lead Bender
It must be noted though that this is a Nashua query. They handle the billing for their clients.
Ah, you're right. So does Vodacom not play a part here at all in this process? Genuinely curious...
Ockie
Resident Lead Bender
When it comes to actual billing...not really. Nashua gets raw usage info from network direct which gets fed into their billing system and then you get billed by them. Hence why all billing queries for Autopage and Nashua must be handled by them. The Vodacom Shops for example cant even see any kind of info for a Vodacom number that resides with Nasuah.
I agree...it does seem like a suspect case that should be investigated by them. Not sure if Jannie will be able to assist with this for the reason mentioned above.
But the control mechanisms ultimately still lie with Vodacom. Or are notifications and cut-offs controlled by Nashua themselves?
Also, what must be noted is that a bill of this nature is entirely possible, given the current Vodacom environment. This is the crux of my argument. Eliminate that possibility.
Sheez, I hope Jannie is able to help, because that is in the region of a R19 million bill...
Ockie
Resident Lead Bender
But the control mechanisms ultimately still lie with Vodacom. Or are notifications and cut-offs controlled by Nashua themselves?
Also, what must be noted is that a bill of this nature is entirely possible, given the current Vodacom environment. This is the crux of my argument. Eliminate that possibility.
Sheez, I hope Jannie is able to help, because that is in the region of a R19 million bill...
When it comes to cutting off a line when a certain amount is reached like with call limit lock...this too is handled by their system as far as I know. Their system will send a instruction to the Vodacom system to implement the lock. I could be mistaken...but I think that is the case.
I agree..it could be possible under optimum conditions I guess....but improbable.
Not really. Contract subscriber with no-limit on the contract like I did for years because I constantly exceeded my call limit, closes a laptop lid because he assumes the system will shut-down. Leaves his office for the weekend. It doesn't shutdown and his lined-up downloads all come through at once. Bang! 19 million ronds, please.
There are many scenarios in which this could happen and those need to be eliminated. Imagine having your entire financial future destroyed because of this?
Ockie
Resident Lead Bender
Reason why I say it is unlikely is because of this:
- quotes from a post in that thread.
Yes...the network is capable of supporting 42mbps...but it is unlikely that this was sustained for such a very long period consecutively.
8.ta do that with postpaid contracts, as well. They won't let you go in OOB - you need to log on to their site and physically buy more data. At least in this, they are winners in my book!