Jola
Honorary Master
But it is not on the Top-up contracts. With the 2GB Top-Up data contracts, you lose the 2GB Night Owl component.
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Complaint against Vodacom
- Thread starter blunomore
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But it is not on the Top-up contracts. With the 2GB Top-Up data contracts, you lose the 2GB Night Owl component.
R13...
Honorary Master
Where do you get that? There's no night owl on anything but normal contract.
Easydoc
Active Member
Don't you guys have an "out of capping" limit... meaning once you have gone over your 2 gig, you have an additional capping of say R500? When reached, that's it, no more surfing, unless you buy more gigs? Am sure I had this with Mweb..
That's exactly what Jannie was pointing out earlier in this thread. That apparently exists. The only problem is that limit appears to be, by default, set incredibly high and it takes a layman one shock bill to find out and adjust. In the rest of the world it works a little differently. In the UK my contract allowed me a certain amount of data each month and when that was hit, I'd have to call to effectively top it up. There was no chance of opening a bill for GBP2k unless I specified it from the get-go.
In SA on the other hand, it is considered perfectly acceptable to set an incredibly high limit and then expect non-tech-savvy people to do all of the necessary research and adjustments proactively, without any prompting from the networks. Even I don't know the difference between broadband standard and broadband advanced - and based on this thread, I still can't see why there needs to be a distinction between the two, apart from milking customers and making the situation as complicated as possible for the layman to understand...
Easydoc
Active Member
Um on my mweb application it asked how much I would like to go over b4 my acct would be blocked!! Am i making sense?
F
Fudzy
Guest
Or 10 months amounting to approximately 4TB on ADSL Uncapped.
We are talking about Vodacom and I referred to their way of doing things, which is what your question related to. What is confusing you?
jannievanzyl
Telecoms expert
Nope, only contract.
Topup and prepaid runs on a different system than contract and thus you get the different rules.
Contract: near realtime billing, automatic OOB, NightOwl
Prepaid/Topup: real-time billing, automatic OOB only if you have credit in your account, no Nightowl
But with things like ALTNUM, CLL and Advanced you don't need to get any kind of bill-shock.
Especially Advanced. It's better (for you - not me!) than buying an additional bundle.
Nope, only contract.
Topup and prepaid runs on a different system than contract and thus you get the different rules.
Contract: near realtime billing, automatic OOB, NightOwl
Prepaid/Topup: real-time billing, automatic OOB only if you have credit in your account, no Nightowl
But with things like ALTNUM, CLL and Advanced you don't need to get any kind of bill-shock.
Especially Advanced. It's better (for you - not me!) than buying an additional bundle.
So incredibly simple, one wonders how anyone could possibly not understand OOB, Night Owl, Standard, Advanced, ALTNUM, CLL and all of the associated billing services, restrictions, bundles, combinations and pricing.
What we can conclude from this all is that Blunomore doesn't work for Vodacom; doesn't have a degree in gibberish and acronyms; and is an ordinary consumer, who just like the rest of us, hasn't the foggiest about mobile networks and their offerings. Shame on her. Pay them R20k, Blu...
Easydoc
Active Member
rwenzori
Honorary Master
Nope, only contract.
Topup and prepaid runs on a different system than contract and thus you get the different rules.
Contract: near realtime billing, automatic OOB, NightOwl
Prepaid/Topup: real-time billing, automatic OOB only if you have credit in your account, no Nightowl
But with things like ALTNUM, CLL and Advanced you don't need to get any kind of bill-shock.
Especially Advanced. It's better (for you - not me!) than buying an additional bundle.
God only knows what you are saying.
jannievanzyl
Telecoms expert
Not sure if you're being sarcastic but the reality is we've done a ****load to try and help subs manage their spend taking into account the limitations we have.
Many of the things you seem to belittle were actually done in conjunction with this forum, from a time when forum members were part of designing solutions instead of attacking everything. Guess the average maturity level was a few notches higher then.
BTW, I've PM'd blu. Not heard anything so far.
jannievanzyl
Telecoms expert
I'be spent 6 years so far explaining it on this very forum. Many times over. Maybe reading the posts, stickies, etc. would be advisable.
Yeah, blu should have activated Advanced Bundles, made sure she has remaining cap and used her night owl or carry over data before 30 days, checked the USSD services for current OOB details using MDMA, as VMC does not support commands. she should also have installed additional software to see bandwidth statistics as VMC does not save this info.
Sounds rational to a few geeks on MyBB... but what Jannie doesn't understand is that most people DO NOT understand this, was even told of all this, or, actually NEED to go through this.
Jannie should sort this out, or it's gonna leave a bad taste in the mouth for other MyBB users on vodacom - especially since 8ta has this
Sounds rational to a few geeks on MyBB... but what Jannie doesn't understand is that most people DO NOT understand this, was even told of all this, or, actually NEED to go through this.
Jannie should sort this out, or it's gonna leave a bad taste in the mouth for other MyBB users on vodacom - especially since 8ta has this
Necuno
Court Jester
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Jola
Honorary Master
Jannie, I understand how this works, and you won't catch me with OOB (that's why I wanted the Top-Up 2GB contracts), but when I speak to friends and relatives it is clear that they don't have a clue.
And I won't even get to the roaming scenario (which doesn't affect me, I have a whole sack full of foreign sims).
And I won't even get to the roaming scenario (which doesn't affect me, I have a whole sack full of foreign sims).
BS.
How about a simple phone call when a user suddenly goes over R10000?
All I keep hearing is "our system has limitations" and whatnot, year after year.
Do something about this problem or gtfo :erm:
All this technical jargon needs to stop, you are not NASA.
My original point stands. The geeks of mybb are not the ones being nailed with R20k bills. You've accommodated them well, congrats on that. The average Joe like myself has absolutely no idea what any of these options are and we shouldn't be expected to, to avoid horrendous shock-bills.
No need to resort to attempts at belittling my maturity. You and I have had many a mature discussion on these forums, so I'm not sure why you feel the need to try turn this into a bunfight. I felt sarcasm was the best method to highlight the ridiculousness of the situation, if that is what you're getting at.
Perhaps it might help to take a step back from creating a hundred different products to suit each flavour of geek, and instead focus on one simple, manageable, affordable solution for your average Joe subscriber, who will over the coming months/years become increasingly pissed off with Vodacom as they slowly move towards smart phones and data bundles, while you guys continue with the (what appears to be intentional) complicated packages. Now you can accept this as feedback from an average Joe, or you can dismiss it because you've done enough for mybb members and I'm immature in the way I handle myself. Clearly...
TL;DR - your packages are overly complicated; consumers don't understand them; stop being so bloody arrogant...
But see, I also think that people should educate themselves about certain services, reading the fine print etc. Its easy to blame for things we neglect to read up on / understand. I went overseas recently, and I did thorough research as to what / how / when I can use data / calls etc, and it helps and saved me a lot of money. People need to stop being lazy and being spoon fed and learn how to read and understand certain services.