Comtel cancellation

P

Prim0

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Hi, just want some clarity on this. I've finally decided to cancel my internet package with them. They can't seem to upgrade my internet speed to a 10Mbp/s line because I might pull too much bandwidth from their other users. When I made the call with their sales rep I was told that I need to pay for this month, which is completely understandable, and next month's fee in full. Is having to pay an extra month usual amongst WISP's or am I being forked over? We have a pre-paid account for the last 5 years so I don't see why it can't be as simple as cancelling the package and deducting their fee at the end of the month.
 
Hi,

Please can you provide me with your Comtel Client number so that we can investigate further.

Thank you.
 
Prim0 said:
Hi, just want some clarity on this. I've finally decided to cancel my internet package with them. They can't seem to upgrade my internet speed to a 10Mbp/s line because I might pull too much bandwidth from their other users. When I made the call with their sales rep I was told that I need to pay for this month, which is completely understandable, and next month's fee in full. Is having to pay an extra month usual amongst WISP's or am I being forked over? We have a pre-paid account for the last 5 years so I don't see why it can't be as simple as cancelling the package and deducting their fee at the end of the month.
Click to expand...
Good Morning,

We are sorry to hear about this, we will have one of our sales reps contact you to resolve the above.

Have a great day further.

Kind Regards,
Comtel Team
 
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