Configuration from Britelink

[MaxN008]

Hi guys,

So after months of calls to Vumatel and recently to Britelink, I finally have a line in my home.

The guys initially didn't have a place on the main box for my line, but the splicing has finally been done.

Now I'm told Britelink need to configure something on their end (red flashing lights on the ONT), and as soon as its done I can go ahead to call my ISP to come through to install my router.

Anybody know how long this can take?

Thanks

 

[Azimuth]

This is usually done overnight. Your PON light needs to go from red to steady green.

Once that is done, your service goes into an auto configuration queue. This can fail and then you need to push for manual configuration.

A company called Reflex does the above. I think they fall under the Vumatel umbrella as do Britelink and Fibrehoods.

If you have a contact person at Vumatel, now is the time to bug them.

Good luck and post a speed test once you’re live!

 

[MaxN008]

This is usually done overnight. Your PON light needs to go from red to steady green.

Once that is done, your service goes into an auto configuration queue. This can fail and then you need to push for manual configuration.

A company called Reflex does the above. I think they fall under the Vumatel umbrella as do Britelink and Fibrehoods.

If you have a contact person at Vumatel, now is the time to bug them.

Thanks so much for the response

I had no idea I need to contact another service provider?
It was done today... Should I give it till tomorrow Eve?

 

[PBCool]

This is usually done overnight. Your PON light needs to go from red to steady green.

Once that is done, your service goes into an auto configuration queue. This can fail and then you need to push for manual configuration.

A company called Reflex does the above. I think they fall under the Vumatel umbrella as do Britelink and Fibrehoods.

If you have a contact person at Vumatel, now is the time to bug them.

Good luck and post a speed test once you’re live!

Your ISP would need to issue you with a username and password once the line has been configured onto their network. Some will pre-configure your router before hand, others will issue a username and password for you to configure.

 

[MaxN008]

Your ISP would need to issue you with a username and password once the line has been configured onto their network. Some will pre-configure your router before hand, others will issue a username and password for you to configure.

Thank you

 

[Azimuth]

Thanks so much for the response

I had no idea I need to contact another service provider?
It was done today... Should I give it till tomorrow Eve?

It should be mid morning...that’s if you have a solid green PON light.

@PBCool can correct me but I think a red flashing light means there’s an issue with your installation.

What are the meanings of the PON and LOS indicators on an ONT?

 

[MaxN008]

It should be mid morning...that’s if you have a solid green PON light.

@PBCool can correct me but I think a red flashing light means there’s an issue with your installation.

What are the meanings of the PON and LOS indicators on an ONT?

I'll check tomorrow and call Britelink for support

You guy's have been very helpful. Thank you

 

[Azimuth]

FYI, what I went through:

Cable test with an unfavourable reading

Initially there was a PON and LOS issue (green and red) which was fixed when the dome joint connection was unplugged and plugged back in again.

What are the meanings of the PON and LOS indicators on an ONT?

Currently I have a green flashing PON light and waiting for manual configuration. My status on the Fibrehoods portal is “Pending ONT Discovery”.

Princess sent a request for configuration to Reflex which should be complete by the morning.

Edit: new status is “Auto Configuration Failed”.

 

[PBCool]

It should be mid morning...that’s if you have a solid green PON light.

@PBCool can correct me but I think a red flashing light means there’s an issue with your installation.

What are the meanings of the PON and LOS indicators on an ONT?

It will also do so if the ONT isn't configured, so often it's just waiting for AE/Reflex to configure.

 

[Azimuth]

Would you mind giving more insight into what goes into a configuration @PBCool?

 

[MaxN008]

FYI, what I went through:

When he did a test yesterday, it was -46 (not sure if this is favourable or not)

 

[MaxN008]

So, I just called Britelink to check if configuration is being done.

Apparently they can't see it from their side, so it seems there's some other issue with the box which my cable links to (Outside)

This has been sent through to the maintenance team.

I think my patience has worn to it's thinnest.

I've officially given up trying to call anybody or see how it can be resolved.

I've currently got a Router with RAIN LTE (120gb + 120gb). Going to up the Gigs, it's costly but I have no alternative.

I really wish this whole process was simpler

 

[PBCool]

Would you mind giving more insight into what goes into a configuration?

So they will deploy the fibre network and plug the ONTs in, from there they can discover the ONTs from the OLTs, from there the configuration is dependent on the provider, do they have a management vlan and IP for remote monitoring? Is the ONT wireless capable do they set that up etc.

But for the most part configure the vlan for the ISP to all available copper ports, and set the policer on the line as per the application.

 

[Azimuth]

Thanks for the info @PBCool.