Connecting to 3G, Using phone as modem

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Krypt0n1te

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HI Guys - - - - -This is the most bizarre thing ever---especially the Modem part.

Let the troubleshooting begin :confused:

Network: VodaCom
Phone:Nokia 5800.....but please help it might be network or APN setting which should be same for all Symbian's
OS: Windows 7 32 and 64 bit Ultimate


I know there were issues with the initial Nokia 5800's, i think I might have the same problem now, however it did work before.


My 3G takes about 1-2 minutes to connect...in full 3.5g area, so long that Ovi Maps time out. Usually it connected in less than 5 secs.


I have tested 2 SIM Cards in phone, no luck, only after about 2mins I get connected and then I can use it.

Tested in different phone both work.


PHONE Issue Recap


3G work on phone, but takes VERY long to connect.


PHONE as modem Issue


When I use my phone as modem, AGAIN after 2 mins it connects, BUT NO ACCESS to internet, cant browse at all.


:D Now the strange part....:D


If i connect to PC via GPRS (gsm) it connects immediately (less than 5secs) and I can browse...if I then change Network to 3G (Dual Mode) whilst connection is active, it switches to 3G and I can browse at full 3G speeds.


WHAT IS UP WITH THAT??


I'ts only the initial connection to 3G that seems to be messed up. Any ideas???


Please help me!
 
Last edited:
Thanx so much for replying....come on boys don't be shy here.


Running latest firmware, thought of downgrading and then upgrading to newest firmware, but that seems like a huge mission.

Running V40
 
No Boys, Any ideas??

I think a trip to Vodashop is in order. The phone is less than a month old.

Will they replace or repair?
What costs will be applicable?

I'm pretty sure it's Software related or a setting, but i've tried everything, even Soft and Hard resetting... Nothing worked.
 
Nokia 5800 connection blues

Hi
Im having exactly the same issue with my 5800XM
After the latest software upgrade I cant connect via bluetooth to the internet using the phone as a modem. I can browse via the phone however and have also tried what u said re connecting via gsm first and mine also works.
Ive spoken to the Vodashop and they tell me they dont recommend customers using Nokia's software. They also informed me that if they try downgrade a phone it dies and that the phone would have to go to Jhb for assesment??





Krypt0n1te said:
No Boys, Any ideas??

I think a trip to Vodashop is in order. The phone is less than a month old.

Will they replace or repair?
What costs will be applicable?

I'm pretty sure it's Software related or a setting, but i've tried everything, even Soft and Hard resetting... Nothing worked.
Click to expand...
 
Connection blues Part2

I have contacted Nokia direct and submitted the problem to them....
I am awaiting their response

TrevorL said:
Hi
Im having exactly the same issue with my 5800XM
After the latest software upgrade I cant connect via bluetooth to the internet using the phone as a modem. I can browse via the phone however and have also tried what u said re connecting via gsm first and mine also works.
Ive spoken to the Vodashop and they tell me they dont recommend customers using Nokia's software. They also informed me that if they try downgrade a phone it dies and that the phone would have to go to Jhb for assesment??
Click to expand...
 
Got a 5800 myself. Use Joikuspot (WiFi hotspot app) uses wireless in reverse somehow- I connect to shared conenction on phone from laptop via wireless. Works well.

I also noticed when using the USB cable that the connection manager tries MTN SA 3G or whatever by default. I have a SAINET 3G bundle linked to my SIM, so I had to remove those default settings then apply my own- perhaps yours need updating. Call SP and see what settings they recommend you use.
 
I have already tried my Sim in a 3g USB dongle and it works fine there, no connection problems at all, come to think of it its more stable at 3g speed too...Unfortunately I use my phone's 3g via my home pc too and it doesn't have wireless :(. I just basically want Nokia to resolve the issue seeing as its them that messed it up in the first place. I also cant understand why the Vodashop says they don't like their customers downloading updates from Nokia... WTF?
 
Last edited:
Hi dude

Yes, we have the EXACT same problem, please if you find a solution let me know, I'm still searching to find answers the whole time....but cant find ANY solutions.

TrevorL said:
I have already tried my Sim in a 3g USB dongle and it works fine there, no connection problems at all, come to think of it its more stable at 3g speed too...
Click to expand...

...and thank you for this, idiot dude at Vodacom wanted to CONVINCE me it's my 3g Area... lol.

Keep them suggestions coming
Cheers
 
Thats Crazy!!! What a chop that Vodacom chap is
Ive already tried my SIM in another 3g USB Dongle and it connects fine!
Thats the whole problem with Vodacom, they force you to speak to ppl that dont understand what you are telling them or dont have enough experience.
Needless to say Nokia was very interested to know that Vodacom does not want their subscribers to use Nokia's software update service.
My automated response from Nokia reads as follows:

"Thank you for contacting Nokia.
You will be receiving a reply from one of our Customer Care Representatives within the next 48 hours."

I am not holding my breath...



Krypt0n1te said:
Hi dude

Yes, we have the EXACT same problem, please if you find a solution let me know, I'm still searching to find answers the whole time....but cant find ANY solutions.



...and thank you for this, idiot dude at Vodacom wanted to CONVINCE me it's my 3g Area... lol.

Keep them suggestions coming
Cheers
Click to expand...
 
Hi
Please read response from Nokia...
1- On your Web browser.
a- Go to Menu.
b- Select Web.
c- Click Options.
d- Clear Privacy Data.
e- Clear cache, cookies, and Hostory.
f- Switch the phone off and on again.
2. Select “Menu” >“Settings” >“Phone settings” >"Phone Management">" Restore Factory Settings"> Enter the security code (The default security code number is 12345).
3. Kindly reboot your phone by following the steps below:
a) Switch the phone off.
b) Remove your battery, SIM and Memory cards from the phone.
c) Reinsert your battery, SIM and Memory cards into the phone.
d) Switch the phone on.
If the issue persists, then kindly bring your phone to one of our Nokia Authorized Service Centers for further tests.

Im going to try this later today

Cheers





TrevorL said:
Thats Crazy!!! What a chop that Vodacom chap is
Ive already tried my SIM in another 3g USB Dongle and it connects fine!
Thats the whole problem with Vodacom, they force you to speak to ppl that dont understand what you are telling them or dont have enough experience.
Needless to say Nokia was very interested to know that Vodacom does not want their subscribers to use Nokia's software update service.
My automated response from Nokia reads as follows:

"Thank you for contacting Nokia.
You will be receiving a reply from one of our Customer Care Representatives within the next 48 hours."

I am not holding my breath...
Click to expand...
 
Hi dude, thanks for the reply, i'm going to try this soon.
Hopefully it will work!

Will let you know what the result is.

Have a good week.
 
Further info:
I used the method this weekend (switching the phone to GSM only then connecting and manually changing back to Dual)
What I noticed is that during my browsing the connection dropped, (my pc is set to automatically re-dial if dropped) and when it re-connected, the 3g came up fine...???

Krypt0n1te said:
Hi dude, thanks for the reply, i'm going to try this soon.
Hopefully it will work!

Will let you know what the result is.

Have a good week.
Click to expand...
 
Krypt0n1te said:
Have tried the above, unfortunately still no luck for me...will keep on trying though!
Click to expand...

HI Krypt..
Have you happened to check if any of your installed apps have gone bonkers? I found that my opera browser and facebook were screwed, removed them and will try again at home to connect later tonight..
 
Currently soooooooooooo busy with work, not really using that many apps, however those I do use seem to be fine.

I still have the same issue, but apparently some of the other Nokia users have the same prob.
 
Same issue here with my 5800, also have V40 firmware installed.

Found this today, connecting through windows without using any of Nokia's connection managers. Will try it tonight.

Create a Dial-Up Networking Connection [Rating: 5]
1. If necessary, enable the USB modem on the device.

2. Verify the modem has been installed correctly.

3. Create an extra initialization string - AT+CGDCONT=1,"ip","internet".

4. Click Start > Control Panel.
NOTE: Depending on the theme settings, Control Panel may be listed under Start > Settings > Control Panel.

5. Click Switch to Classic View.

6. Double click Network Connections.

7. Click Create a new connection.

8. Click Next.

9. Select Connect to the Internet and click Next.

10. Select Set up my connection manually and click Next.

11. Select the Connect using a dial-up modem and click Next.
NOTE: If Connect using a dial-up modem is grayed out, verify Microsoft Dial-Up services are enabled and running.

12. Select the appropriate Modem device and click Next. This selection will be dependent on the device in use.
NOTE: It is recommended that only one device is selected.

13. Type "Internet GPRS" for the connection name and click Next.

14. Enter the Phone number *99***1# and click Next.
NOTE: If using a Samsung or Motorola device, enter the phone number *99***3#.

15. Enter the following and click Next.

* Username:
* Enter Password:
* Confirm Password:
* Uncheck the box next to "Use this account name and password when anyone connects to the Internet from this computer".
* Uncheck the box next to "Make this the default Internet connection".

16. Click Finish.
NOTE: To access this connection quickly from the desktop it is recommended to check "Add a shortcut to this connection to my desktop" prior to clicking Finish.

17. The connection dialog box will appear. Click Dial to connect.

18. The connection will now be established.

19. If you still not able to connect contact Customer Care
Click to expand...
 
porn$tar said:
Same issue here with my 5800, also have V40 firmware installed.

Found this today, connecting through windows without using any of Nokia's connection managers. Will try it tonight.
Click to expand...

HI
This is how I always used to connect but it does not work anymore, I never used Nokai software to connect from my pc. What will happen is you get a connection but you will not be able to browse...
 
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