Connection keeps dropping. Help needed.

mackape said:
I had no idea what a PPP caller was, so I googled it....

http://www.raspppoe.com/

It says that the the program should be used for "method for establishing PPP connections through Ethernet adapters ". If the Neotel device is using USB, does that make a difference?
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That won't work.

What you guys basically need is an old 56K Dialup Trick. A normal background pinging application to keep the connection alive.

http://www.download.com/BySoft-StayAlive-Pro/3000-2155_4-10794087.html

Get that program, latest Version.

If you are running Linux, look for an alternative. Default options of the program should keep the connection active, otherwise tweak as desired.

Just googled my behind off for you guys :p
 
teraside said:
That won't work.

What you guys basically need is an old 56K Dialup Trick. A normal background pinging application to keep the connection alive.

http://www.download.com/BySoft-StayAlive-Pro/3000-2155_4-10794087.html

Get that program, latest Version.

If you are running Linux, look for an alternative. Default options of the program should keep the connection active, otherwise tweak as desired.

Just googled my behind off for you guys :p
Click to expand...

But he mentioned he's got a download manager running constantly that keeps the connection open.
 
Amida said:
But he mentioned he's got a download manager running constantly that keeps the connection open.
Click to expand...

I am using FDM to dll and constantly have to check the connection
Click to expand...

He didn't say he's downloading constantly.

If it still disconnects with the program I gave, then you have to get Neotel to come out and check your connection.
 
mackape said:
Thanks for the response guys. My FDM is constantly running with some sort of download and the line dropping is the frustration. I will try running mIRC in the background and see what happens.

Thanks again!
Click to expand...

He does say it's constantly running. Maybe if we can give Neotel a direction to start looking into their problem will be resolved quicker.

I'm just trying to help out that's all.;)
 
Amida said:
He does say it's constantly running. Maybe if we can give Neotel a direction to start looking into their problem will be resolved quicker.

I'm just trying to help out that's all.;)
Click to expand...

Cool beans. I'm just tired, think I need the bed :p It looks like a Neotel problem to me, or low signal?
 
teraside said:
That won't work.

What you guys basically need is an old 56K Dialup Trick. A normal background pinging application to keep the connection alive.

http://www.download.com/BySoft-StayAlive-Pro/3000-2155_4-10794087.html

Get that program, latest Version.

If you are running Linux, look for an alternative. Default options of the program should keep the connection active, otherwise tweak as desired.

Just googled my behind off for you guys :p
Click to expand...

Thank you for the link and all your googling teraside :)
I was using mIRC and a little mIRC snippet to keep me connected while I was not downloading and http://www.download.com/BySoft-StayAlive-Pro/3000-2155_4-10794087.html works just aswell thank you.
 
Hi guys (and girls),

Just to clarify, FDM is downloading constantly so there is always traffic (unless the connection drops). Based on my discussions with Neotel, it appears as if there is nothing wrong with my computer (I get connection when I click on the "connect" button), I can browse the internet and I have full signal. There is therefore some other problem that is unknown to Neotel. I suggested that they setup a test box and see whether they get the same issues.

No response as yet....guess I will have to wait for the Ethernet phone...
 
FYI: On Sunday my Neotel dropped 5 times when idle. Last night it was idle for 4hours and did not drop, not even my speeds degraded anymore and I suspect that infrastructure upgrades on fail over links might have been an issue here.
 
I do not believe that infrastructure upgrades are to blame here. The connection is not just dropping in the area I live, but also at work and at a friend’s house. The fact that the line is still dropping is a clear indication that something else is wrong. Do people with ADSL experience the same problem or is this problem limited to "wireless" internet? I am starting to think that the connection is not stable because data is wirelessly transferred from the tower to the phone. I remember having the same problem with I-burst (especially during bad weather). With I-burst I had 100% signals, yet the connection also dropped. Any thoughts?
 
I had the same problem. And think i found a solution.

Problem : Windows disconnects from Neotel for whatever connection, tries to re-connect but fails normally saying that the connection cannot be dialled, or the modem is no longer available.

After sitting and studying my Event Viewer and other things, I have noticed that if you have "Redial if Line is Dropped" AND "Automatically connect when needed" ticked - what happens is as your line drops, Windows begins the countdown to re-dial - at that exact moment it detects packets trying to go through so the Auto-Dial kicks in and starts dialling. (so now u have 2 processes trying to get hold of the modem to dial at the same time)

Whatever process is doing this, it appears that when a redial countdown is going and it auto-dials one of them connects but no data can traverse the connection. Maybe its a conflict between the networking layer because both are holding the modem for use.

Either way, I found that by turning off Auto-dial and only leaving on the "Redial if line dropped" my connection is stable plus when I do get disconnected it immediately goes back online.

Hope this may help anyone.
 
Hi Chronos,

I double checked the settings in FDM last night and made sure that there was no "Automatically connect when needed" box ticked. This morning when I awoke, I was suprised to see that FDM was still downloading. I will give it another try tonight and give feedback tomorrow. If I have success on the XP machine, I will try the Vista machine.

:)
 
I am sooo disappointed I can cry... after the successfull connection on Sunday evening, I was hoping that the problem was sorted out. I connected last night and 20 minutes after connecting, I noticed that FDM was not downloading, but the connection was active. I opened up Internet Explorer and tried to open www.google.co.za - NOTHING!!!! The connection was shown as being active but the internet was dead. I disconnected, reconnected and after a while experienced the same problem. I eventually unplugged the telephone, took out the battery, reset the telephone and reconnected. This morning the connection was shown as being active but once again, FDM was not downloading because "the internet is not available".

Bottom line is that there is a hardware consistency issue and there is a driver issue that needs to be looked at. Sorry Neotel, but for now, R1000 is a lot of money for inconsistence service :mad:
 
Neotel said:
Have you reported the problem to our customer services, with the technical details? E-mail is probably better than a call to explain properly. I'll follow up with the appropriate technical support people - ideally we need feedback from anyone who have had a similar experience in order to correlate and identify where your problem is.
Click to expand...

I've been having this issue since I got Neotel back at beginning of August. Have reported it via email several times (with logs etc). Alfred usually phones me a few days later to ask if it's still and issue.

It's not OS-related (I connect via a linux firewall). It's something on the Neotel network that just dies and then comes back to life by itself.

Lately it's been happening a lot at night, around 11pm and later. This morning was a nightmare, the net was more dead than alive. Connection has been on constantly, have not reconnected. But net was more down than up.

Seems to be okay at the moment (thankfully, after 1 call to Alfred and one email to consumers...)

cheers, Ian
 
Unfortunately I am not as lucky as you. Edward (Neotel) has abandoned his post and I have not heard from him or anyone else. I think Neotel must have lost my number....:confused:

I must admit that the speed and stability of the network has become worse as the weeks have gone by. At this rate, I will be lucky if I get 5KB/s....

I guess the solution is to phone Neotel and hopefully they will fix whatever the problem is. I have given up on the connection dropping because you can not sit and stare at the screen 24/7 in the event that it is going to drop. I was hoping that the new device would improve whatever bug they have, but I am not sure if it will solve the problem...

On the plus side, I am still downloading more than I did with I-burst :D
 
To all you Windows dudes out there. Do not feel lonely. I have an Intel iMac (Apple) OSX 10.5.5 and I have the exactly the same problem. This is mostly during downloads and system updates. It is extremely frustrating. I have reported it time and again. Alfred calls a few days later, and very apologetically says that he has been so busy with problems. But the issue still remains.
Got to say that I am not impressed.

I am 1Km from the Flora Centre tower and have excellent coverage.
 
I run Linux and have seen the same problem. On Linux I start getting periodic - every two minutes or so - lcp termination packets over the ppp link. I've noticed that it becomes much worse, and is more likely to happen when I connect to a voip or skype server. Is neotel trying (badly) to block voice data not generated by their device?
Are you running voice applications? Does the connection improve when you quit them? I might be wrong. I've stopped keeping neotel connected 24/7 since they billed me for much more than I used last month. But even now, I cannot have my neotel connection as the default route when I want to do voice over internet.
 
Monad said:
I run Linux and have seen the same problem. On Linux I start getting periodic - every two minutes or so - lcp termination packets over the ppp link. I've noticed that it becomes much worse, and is more likely to happen when I connect to a voip or skype server. Is neotel trying (badly) to block voice data not generated by their device?
Are you running voice applications? Does the connection improve when you quit them? I might be wrong. I've stopped keeping neotel connected 24/7 since they billed me for much more than I used last month. But even now, I cannot have my neotel connection as the default route when I want to do voice over internet.
Click to expand...

Hmmm, if I read this right... You saying that neotel is knowingly sending the lcp termination packets, if so, do you have proof of some kind. I am sure if you do then this must be very illegal and Neotel could get into alot of trouble?
 
Like I said: "I might be wrong." It is only a theory. I was simply wondering if anyone else has picked up on this. I have no proof. This is pure speculation. For an hour this morning I was getting termination packets every 3 minutes while trying to download updates from a site that does not allow resume. (Why do they do this?) The same with many podcast sites. Out of frustration I called tech support. They new nothing, but would 'escalate' the issue. I hung up, tried again, and have now been connected for two hours without a drop.
Just makes you wonder...
 
Over the last few weeks, the stability of the connection has become even worse and the speed has become less (from 150KB/s to an average of 70KB/s). Is everyone having the same problem?

I phoned the call centre and they said that there is nothing wrong with the base stations. They are of the opinion that the connection should not drop and there must be something wrong with the operating system or the download software.

Opinions please...:confused:
 
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