Consumer Protection

[syntagm]

I have a contract that say's 4Mbs; I register less than 1Mbs for reasons that can be proved and are outside of my control. I have declared a dispute with the service provider at the point of signal origin. I would like to see if this CPA is going to work or whther they too will be exempted?

 

[Scooby_Doo]

Did you sign today because contracts entered into before today do not count.

 

[stevovo]

Doesn't the contract say "up to 4mb"?

 

[Bizkit87]

Doesn't the contract say "up to 4mb"?

^^ "up to" are lethal words in ADSL.

 

[Amy_R]

^^ "up to" are lethal words in ADSL.

Similar to "Starting from...." At most 2nd car dealers!!!

 

[J0n0]

here we go...

 

[grim]

See: http://www.telkom.co.za/products_services/dsl/dslaccesonly.html
They only guarantee 640kbps.

Secondary profile

min sync rate: 640kbps; max sync rate: 4096kbps
min sync rate: 640kbps; max sync rate: 3072kbps
min sync rate: 640kbps; max sync rate: 2048kbps
min sync rate: 640kbps; max sync rate: 1024kbps

 

[3p1c]

I can see a massive influx of people trying to claim on this CPA thing. Overflooding the resources of the system - everyone looking for redemption....gonna be fun to watch.

 

[bin3]

I have a contract that say's 4Mbs; I register less than 1Mbs for reasons that can be proved and are outside of my control. I have declared a dispute with the service provider at the point of signal origin. I would like to see if this CPA is going to work or whther they too will be exempted?

1. If you did not sign the contract on the 1st of April or later the CPA does not impact you at all.
2. ADSL is a best rate service, with no SLA - the service provider never guarantees either your speed or throughput. We've all been there and tried ...

Other than that, I'm all for it -- raise some hell. But in all honesty, I think this is energy best spent elsewehere.

 

[MickeyD]

I have a contract that say's 4Mbs; I register less than 1Mbs for reasons that can be proved and are outside of my control. I have declared a dispute with the service provider at the point of signal origin. I would like to see if this CPA is going to work or whther they too will be exempted?

Scan that piece and post it here... or type it out. As steveovo, Bizkit87, bin3 and grim point out, it normally states "up to".

 

[syntagm]

Seems to me then that there is a case at least to argue that the contract is confusing/unclear and formulated not with the consumers interest in mind. As to whether contracts signed say 4 months ago fall in or out I suspect you are wrong. Thank you for all the answers.