cpa

  1. M

    Defective Solar System Installation

    Hi all. Just seeking your advice and guidance here. Summary: I subscribed to a rental/subscription solar system from Service provider (not mentioning the company name) - system fully installed on 28 April 2023. Due to an installation/ configuration defect the system has not been delivering the...
  3. D

    Supersonic quietly moved me from uncapped to 500GB capped. I fought back. Here is what happened. 🇿🇦

    So this month I log into my Supersonic account and notice my invoice is higher than usual. R499 instead of R399. Weird, I think. Maybe a mistake. Then I dig deeper. My package now says "500GB Capped." Hold up. I signed up for uncapped. October 2024. Month-to-month. R399. I even called them in...
  4. Anthro

    RAIN CPE Collection - I gave it back to you already..

    Don't piss me off, I asked your staff if they can give me a receipt or acknowledgement letter that I gave back your equipment. NO, this is not a request for you to help me - it is a public post so people can see what you do. See you in-person at the store, idiots.
  5. M

    Does anyone have experience with a case at the NCC?

    Good day, Anyone with experience with a case at the National Consumer Commission? I have a case against a secondhand car dealership that has been going on for more than 150 days already. There hasn't been any movement on my case for the past two months, even with numerous enquiry e-mails...
  6. J

    Is this a fair lease cancellation policy?

    Hi Everyone! I have been looking for an apartment to rent for over a month now and finally managed to find something that suits me. It's the first time I'll be signing the lease as the main tenant (I have been co-signing all this time) and I'm finding the cancellation policy a bit odd. Please...
  7. A

    Refund for phone bought from MTN?

    My mother bought a phone from MTN today, out of contract. They did not have the phone in store, so she still needs to go pick it up. She has, however, already paid. She also signed a 24-month data contract with them. She thought by buying the phone once-off, she would be paying less. The...
  8. G

    Overcharging and the CPA

    I sent my DJI drone to a business in Port Elizabeth for them to replace a specific part. They said I must leave my drone with them as they had to order the part from Cape Town. 5 mins after leaving I was driving and they called to say that they had to send my drone to be repaired by a Company in...
  9. M

    CPA - any right to cancel a contract before taking possession of device?

    Hi So I have been advising my mom on mobile data contracts. this morning I told her that the Cell C coverage didn't look great and that Telkom had better coverage according to their coverage map. Cell C says they only have 3G while Telkom says they have LTE. I told her I'd get sim...
  10. M

    Definitive Data Expiry Legal Opinion

    There has been some threads about data expiry with no conclusion. Is there someone with a knowledgeable legal opinion: Can regulations determined in terms of an act, violate the provisions of another act? If, as I suspect, it cannot, why is ICASA wasting time with provisions which is clearly in...
  11. S

    Is This Rental Agent Unethical, Illegal or Partially Fair?

    Hello everyone! So this is a very tricky rentals situation I'm in and I'm hoping someone with deep insight can give me an answer or advise on what I can do in this situation. In September 2016 I found an apartment to rent on Facebook. I contacted the agent and they said that I can apply to...
  12. J

    Audi Sold as 2006 but is 2005, WHAT DO I DO?

    So.... a couple of days ago I purchased a car from a "reputable" dealership. I drove away confident i had found a good deal. I adjusted my rear view mirror and the entire thing fell off,and to add to it a loud and hard knock appeared from under the car so i took it to a mechanic to check.. the...
  13. B

    Please help with a residence lease contract expiry issue!

    Please help with another residence lease contract expiry issue! So here is the situation: - we're currently tenants with a lease expiring 31 January (which we knew) - we were intent on renewing, we asked 5th of January - the landlord came back yesterday (the 9th), saying unfortunately the...
  14. R

    CPA Year long battle won :D sortof

    Hi I have had an almost year-long battle to get faulty goods either refunded/repaired by the store I bought it from, which blamed user error for the defect/loss. I eventually succeeded through the Consumer Goods & Services Ombud and learnt a ton of stuff to do with the CPA. I got a mail...
  15. I

    Dealer asking money for repairing my trade in vehicle, after initial deal ws cancelld

    Hi guys, I have been a lurker of mybroadband for years now and never registered or got involved in discussions but now I am in need of advise and hope you guys can help me! We purchased an Audi A4, 1.8T from a dealership on 16 March 2016 and collected the vehicle on said date. We traded...
  16. M

    Cancellation of gym contract after 6 days due to injury

    Hi guys I would really appreciate some of your input or feedback with the following. I joined a local gym last week Tuesday (08 February 2016). Today (Monday, 08 February 2016), I was using one of the weight lifting machines when it's handle bar fell on my head, got a cut and it bled, and...
  17. A

    Question for CellC Rep regarding deals

    Hi CellC My wife needs to upgrade her phone next month, but there is a problem. She wants to upgrade her iPhone 5 to the iPhone 5s. She currently pays R399pm for her Straight Up 200 contract AND she gets 500MB of data. Now I have the same contract with the iPhone 5s and paying R499pm also...
  18. Kevin Lancaster

    Telkom price increases - what the CPA says

    Telkom price increases and the CPA Many Telkom customers have not been informed about the company’s new prices yet, which may be a problem
  19. C

    Know your consumer rights and fight the corporate bullies!

    Consumer right no. 1: right to equality in the Consumer market and Protection Against discriminatory marketing Practices Consumer right no. 2: right to Privacy Consumer right no. 3: right to Choose Consumer right no. 4: right to Disclosure of information Consumer right no. 5: right to...
  20. C

    Know your consumer rights!

    Consumer right no. 1: right to equality in the Consumer market and Protection Against discriminatory marketing Practices Consumer right no. 2: right to Privacy Consumer right no. 3: right to Choose Consumer right no. 4: right to Disclosure of information Consumer right no. 5: right to...
  21. C

    National Consumer Commission (NCC) contact details

    Consumer right no. 1: right to equality in the Consumer market and Protection Against discriminatory marketing Practices Consumer right no. 2: right to Privacy Consumer right no. 3: right to Choose Consumer right no. 4: right to Disclosure of information Consumer right no. 5: right to...
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