cpa

  1. C

    Take up the fight against unscrupulous cellphone operators

    Cellphone operators are ripping us off by allowing data bundles to expire after 30 days. This is in violation of Regulation 63(2) of the Consumer Protection Act. 63. (2) A prepaid certificate, card, credit, voucher or similar device does not expire until the earlier of— (a) the date on which...
  3. S

    New Watch Issues

    I'm not one to use the CPA as an excuse, but I feel like I have a case. Last year December, I bought a Casio watch from a store in Pretoria. I had it adjusted to fit my arm at the store before leaving with it. Since then, the pin on one of the links has fallen out/broken twice resulting in...
  4. P

    Can I change my mind and get refunded?

    Hi guys, my fiance went into zambezi hyundai yesterday to buy a hubcap for her i10. The cost was exorbitant at nearly R600 each. They said they didnt have stock and would have to order in which would only arrive tuesday. she paid by debit card. I was naturally angry at this, i have managed to...
  5. princes_arabella

    Cancelling a *new* cellphone contract (<2 days old)

    I signed my first contract with Vodacom on Tuesday evening. When I got home the power was off and the phone battery was dead, so I couldn't charge the phone. Wednesday morning, I charged the phone and when I got to work I started setting it up. After the initial excitement wore off, I noticed...
  6. R

    Money disappearing off prepaid

    Gf's MTN prepaid has been deducted by R7 daily for the past year and a half. She doesn't receive any content or SMSs. Asked her to go to an MTN branch two months ago where she was promptly told it wasn't MTN's problem. How does one stop the theft short of cancelling the number? It's just a...
    • rudig
    • Thread
    • cpa fraud mtn subscription service fraud
    • Replies: 9
    • Forum: MTN Mobile Data
  7. jes

    Should you pay to stop SMS spam?

    Should you pay to stop SMS spam? A battle is brewing over the fact that consumers may be charged when asking to be excluded in direct SMS marketing
  8. jes

    New consumer protection ombudsman appointed

    New consumer protection ombudsman appointed Former ombudsman for banking services Neville Melville, has been appointed Consumer Goods and Services Ombudsman
  9. A

    FNB Smart Device – Do not get it if you are on “Fee Saver” option banking fees!

    My monthly banking fees on the “Fee Saver” option was R0 (nothing) but then I bought a 16GB iPad from FNB for R265/month. But today I got my first statement and it shows banking charges of R272. I phoned FNB as to why this is the case since my balance was above the limit to qualify for the R0...
  10. SmellyCelly

    Getting out of a 3G Data Stick Contract

    Hey guys, really need your help :cry: On the 13th February 2013 (couple weeks ago only), I signed up a contract on the Vodacom data deal, 2gb + 2gb promotion (2gb + 2gb nightowl incl 3g stick). Anyway, when I was in store, I specifically asked if it will cut off / stop when I have reached...
  11. C

    CPA and Medical Aid Schemes

    When it comes to cancelling your medical aid scam (or scheme), what rights are conveyed by the CPA? I am with Discovery, on their basic hospital plan... coastal something-or-other. They force you to sign contracts that run for calendar years. Obviously, this is not acceptable to me and I will...
  12. T

    PlayGround at Cresta: BEWARE!

    So, long story short, I've been wanting an XBox 360 controller for a while for my PC, and decided that this Christmas was it. I was doing Christmas shopping at Cresta the other day, and figured I may as well get one; PlayGround (http://playgroundshop.co.za) was the only place there with the...
  13. K

    Axxess abusing their Terms and Conditions?!

    Since Axxess and Afrihost have switched over from IS to MTN there have been a few teething problems (understandable). Most of these seem to have been sorted out. One thing that I did not like about the switch was that Axxess had changed their acceptable use policy from the star rating system (a...
  14. L

    Cancel Vodacom Contract and they want 75% of the remaining contract cost??

    So, after being shifted around from department to department being told by various vodacom gimps that if I choose to migrate from the talk200s (No Phone) to a Talk 350s, I will lose the discount that is currently being applied! I feel this is absolute rubbish and in principle would like to...
  15. jes

    Beware of data promotion contract fine print

    Beware of data promotion contract fine print Keep a close watch on when your promotional data contract runs out
    • jes
    • Thread
    • consumer protection act cpa data promotion katherine thompson pwc
    • Replies: 7
    • Forum: Broadband and IT News
  16. B

    Is it possible to cancel a 24 month iburst contract?

    Hi I want to find out if it's possible to cancel a iburst 24 month contract if you are already a few months in to the contract and whether anything in the CPA can help out. A friend of mine has been using iburst for a few years now and unfortunatly signed another 24 month contract a month or 3...
  17. F

    Terminate MTN contract...CPA, maybe?

    How does one go about having a contract with a service provider terminated, without paying the "cancellation fee" via CPA? I have 3x contracts with MTN, not huge contracts - 2x iPhones on topup (200 i think) and 1x uncapped lite package. About an hour ago, for probably the 6th time this year...
  18. K

    Open Letter to Vodacom - Bullying Clients

    I would like to informed the people reading this thread that the issue has been resolved. The issue was escalated to the office of the CEO and MD and I was assisted brilliantly by a lady by the name of Sasobeth Maharaj. Letter Written to Vodacom - 11 July 2012 Dear Lesley Abels, CC: Kurt...
  19. X

    Vodacom Once again strikes with their handing over without prior consent.

    I would like to place complaint about vodacom whom just hands over their clients for bad debt, they did not contact me before the time to give me the opportunity to settle it before hand, also i phoned them to find out what is going on with my account and they simply say that i need to contact...
  20. jes

    Data rollover compliance notices may be illegal says ISPA

    Data rollover compliance notices may be illegal says ISPA ISPA welcomed a recent ruling by the National Consumer Tribunal against the National Consumer Commission
    • jes
    • Thread
    • consumer protection act cpa data rollover icasa independent communications authority of south africa internet service providers’ association ispa jaap scholten national consumer commission national consumer tribunal ncc
    • Replies: 15
    • Forum: Broadband and IT News
  21. S

    Consumer Help

    I need a little advice, I recently bought 2 laptops from Esquire for R6999, literally the next day they sent out specials listing the same laptops at R5699, F************************DGE. The thing is the special was for JHB and CT only, and im in Durban, still I feel a little bum saw. Is...
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