Know your consumer rights!

C

Captain-Justice

Banned
Joined
Jun 1, 2014
Messages
568
Reaction score
0
Consumer right no. 1: right to equality in the Consumer market and Protection Against discriminatory
marketing Practices
Consumer right no. 2: right to Privacy
Consumer right no. 3: right to Choose
Consumer right no. 4: right to Disclosure of information
Consumer right no. 5: right to Fair and responsible marketing
Consumer right no. 6: right to Fair and honest Dealing
Consumer right no. 7: right to Fair, Just and reasonable terms and Conditions
Consumer right no. 8: right to Fair Value, good Quality and safety
Consumer right no. 9: right to Accountability from suppliers

WHERE TO COMPLAIN
National Consumer Commission (NCC)
Website: http://www.nccsa.org.za/
Tel: 012 761 3200
Fax: 086 758 4990
Email: [email protected]

Consumer Protection Act (Full version)
http://www.thenct.org.za/NCTDocs/founding-legislation/f8d6f6aa-994d-4305-b3d0-ea056416bbd0.pdf

Consumer Protection Act (Summary)
http://www.issafrica.org/crimehub/uploads/consumer_protection_pocketguide.pdf

Download NCC claim form: http://www.nccsa.org.za/images/pdf/NCCComplaintFormDOCcomplainform2012.doc
 
Paul Hjul said:
do you work for the NCC or something?
Click to expand...

No, I'm a consumer activist who's tired of all the moaning and groaning from consumers. I want to empower consumers so they can be aware there are steps they can take beyond moaning. The CPA is a powerful tool and it's every consumer's duty to know the basic rights provided by the CPA.
 
Captain-Justice said:
No, I'm a consumer activist who's tired of all the moaning and groaning from consumers. I want to empower consumers so they can be aware there are steps they can take beyond moaning. The CPA is a powerful tool and it's every consumer's duty to know the basic rights provided by the CPA.
Click to expand...

you should probably start by learning the contents of the CPA yourself
 
Consumer rights have been prepared similiar way to Human Rights. My dogs have a right for self defense and if they bite an intruder, I will not punish them. But Human Rights do not have such clause. It is a basic right in the animal world given them by God, but the same is not available to humans, no wonder - Human Rights have been prepared by humans.
 
sajunky said:
Consumer rights have been prepared similiar way to Human Rights. My dogs have a right for self defense and if they bite an intruder, I will not punish them. But Human Rights do not have such clause. It is a basic right in the animal world given them by God, but the same is not available to humans, no wonder - Human Rights have been prepared by humans.
Click to expand...

In SA Common Law one can be acquitted on grounds of self defense.
 
Paul Hjul said:
Well you can start with the distinction between airtime vouchers and loaded airtime
Click to expand...

No distinction, both are the same, like paying with cash, credit card or gift voucher. No matter what your method of payment is, the goods/service is yours to keep and the supplier has no right to claim it back (if paid in full).

If you first buy a gift voucher and then exchange it for an item, the item is yours. Same with airtime, if you buy airtime first and exchange for data bundle, it's yours and the supplier can't claim unused data bundle back. Same applies if you buy data bundle with voucher. Very simple.
 
Nope airtime once articulated from a voucher can not be retranslated as it is not money
Go brush up
 
Paul Hjul said:
Nope airtime once articulated from a voucher can not be retranslated as it is not money
Go brush up
Click to expand...

Can you give me the reference to that regulation in the CPA so I can go brush up?

The only route for someone who don't have internet banking, is to buy airtime and to exchange it for data bundle. Vodacom don't sell data bundle vouchers (as far as I'm aware of). The consumer shouldn't be disadvantaged due to a lack of suitable payment methods from the supplier.

If you wan't to argue the criteria is "real" money, then take the example of buying data bundle via online banking. That also expire after 30 days. So it's not the payment method that matters. The expiry of data bundles after 30 days, whether paid by cash, online, voucher or whatever method, is just plain and simple UNFAIR, UNJUST & UNREASONABLE and is in violation of CPA.
 
Paul Hjul said:
Nope airtime once articulated from a voucher can not be retranslated as it is not money
Go brush up
Click to expand...

Even though you may argue airtime is not money, it has a value and can be used for trading. If I owe someone money, we can agree that I settle my debt by transferring airtime to the value of the debt to him. This proves airtime can be used in the same way as cash as a value can be attached to it.
 
Captain-Justice said:
Even though you may argue airtime is not money, it has a value and can be used for trading. If I owe someone money, we can agree that I settle my debt by transferring airtime to the value of the debt to him. This proves airtime can be used in the same way as cash as a value can be attached to it.
Click to expand...
Does your money have an expiry date?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X