Know your consumer rights!

MickeyD said:
Does your money have an expiry date?
Click to expand...
yes my money has an expiry date of about one day ;)

I don't think it is going to be worth going into the character of money with this one or how airtime is not legal tender nor the distinction between a service allocation and a voucher
 
yes because you have bought the service
it is exactly the same as when you pay your ISP for one months service your data allocation lasts for one month, the essential character of a 7 day data bundle is it has a 7 day TTL, the essential character of a 30 day bundle is a 30 day TTL and an essential character of milk is that it expires in a few days

a voucher and has a TTL of 3 years
 
Paul Hjul said:
yes because you have bought the service
it is exactly the same as when you pay your ISP for one months service your data allocation lasts for one month, the essential character of a 7 day data bundle is it has a 7 day TTL, the essential character of a 30 day bundle is a 30 day TTL and an essential character of milk is that it expires in a few days

a voucher and has a TTL of 3 years
Click to expand...

The example of milk is very weak, why don't you use canned food as an example?

This is where Vodacom is confusing everyone. Yes, 3 years if you don't redeem it! They claim as as soon as the voucher is redeemed for data, the data bundle is only valid for 30 days. If we apply this skewed logic to the following case, you'll see how absurd it is. Someone gives you a R500 gift voucher from Woolworths and you use it to buy groceries. After 30 days someone from Woolworths come around to your house and claim back the unused groceries. Do you also get a smile on your face when thinking of this scenario? :)
 
Vodacom isn't confusing anyone

You go to Woolworths and spend a R500 gift voucher on various groceries and clothes, a couple of days later the unused food is off (different food different days) but the clothes are fine. That is exactly what happens with the cellular operators, you articulate a voucher into a short expiry product when you redeem the voucher.

You clearly don't understand how data is supplied and what bandwidth is.
 
The terms of 30 days for the data bundle is unfair,unreasonable and unjust and is in violation of Reg 48 of the CPA.

48. (1) A supplier must not—
(a) offer to supply, supply, or enter into an agreement to supply, any goods or services—
(i) at a price that is unfair, unreasonable or unjust; or
(ii) on terms that are unfair, unreasonable or unjust;
 
Captain-Justice said:
The terms of 30 days for the data bundle is unfair,unreasonable and unjust and is in violation of Reg 48 of the CPA.

48. (1) A supplier must not—
(a) offer to supply, supply, or enter into an agreement to supply, any goods or services—
(i) at a price that is unfair, unreasonable or unjust; or
(ii) on terms that are unfair, unreasonable or unjust;
Click to expand...

The consumer has a choice whether to use a 30 day expiry bundle at a discounted price or a longer validity period at a higher price. The consumer is not being forced into a 30 day window, they are choosing to do so.
 
I don't see anything that is unreasonable, unfair, unjust, extraordinary, not practised in the industry internationally, deceptive or in any shape or form outside of a reasonable agreement to supply an allocation in a time bound data allocation

trying to cite s48 of the CPA an applying your own x time is unfair is the height of being disingenuous
 
The issue is not what was bought with the voucher, whether it was food, clothes, service or whatever, it doesn't matter! The point you're not getting is what the consumer has paid for, is HIS and Vodacom nor any other supplier has the right to take it back.

One don't need to understand bandwidth to know when you're being conned. The majority of users don't carry over bundles for years on end. My gripe is with that 200 or 300MB data I'm sitting with at the end of the 30 days. If I don't use it, I lose it and then have to pay for it again the next month. What is there to understand of bandwidth? It's an old trick from Vodacom to get technical to spread confusion.
 
Paul Hjul said:
I don't see anything that is unreasonable, unfair, unjust, extraordinary, not practised in the industry internationally, deceptive or in any shape or form outside of a reasonable agreement to supply an allocation in a time bound data allocation

trying to cite s48 of the CPA an applying your own x time is unfair is the height of being disingenuous
Click to expand...

Let me hear your spin on S48 ...
 
Captain-Justice said:
The issue is not what was bought with the voucher, whether it was food, clothes, service or whatever, it doesn't matter! The point you're not getting is what the consumer has paid for, is HIS and Vodacom nor any other supplier has the right to take it back.

One don't need to understand bandwidth to know when you're being conned. The majority of users don't carry over bundles for years on end. My gripe is with that 200 or 300MB data I'm sitting with at the end of the 30 days. If I don't use it, I lose it and then have to pay for it again the next month. What is there to understand of bandwidth? It's an old trick from Vodacom to get technical to spread confusion.
Click to expand...
You seem to have a hard-on for Vodacom?
 
Captain-Justice said:
The issue is not what was bought with the voucher, whether it was food, clothes, service or whatever, it doesn't matter! The point you're not getting is what the consumer has paid for, is HIS and Vodacom nor any other supplier has the right to take it back.

One don't need to understand bandwidth to know when you're being conned. The majority of users don't carry over bundles for years on end. My gripe is with that 200 or 300MB data I'm sitting with at the end of the 30 days. If I don't use it, I lose it and then have to pay for it again the next month. What is there to understand of bandwidth? It's an old trick from Vodacom to get technical to spread confusion.
Click to expand...

The same goes with any ISP , not only Vodacom. I bought a bundle of 20GB, oops I only used 10gb this month....the ISP eats up the rest
 
its not spin its the simple terms and purpose of s48
suppliers must not engineer terms of service or charge pricing that is designed to cause harm to the consumer

this is clearly stated in the purpose of the Act at s3(1)(d):
d)protecting consumers from-
i)unconscionable, unfair, unreasonable, unjust or otherwise improper trade practices; and
ii)deceptive, misleading, unfair or fraudulent conduct;

because we've established that you don't understand bandwidth or the essence of a voucher you really can't seem to get a grip on the reason for data expiry and how it drives DOWN the price for the consumer
 
Paul Hjul said:
I don't see anything that is unreasonable, unfair, unjust, extraordinary, not practised in the industry

trying to cite s48 of the CPA an applying your own x time is unfair is the height of being disingenuous
Click to expand...

You don't see it, but millions of aggrieved users do. The practice to pay for a service and have the unused portion cancelled after 30 days by the supplier is unreasonable, unfair, and unjust.
iBurst was the first SP to immediately comply with the Act and their data bundles roll over for 3 years. I recommend anyone who wants value for their money, to try iBurst. What a pity they don't sell mobile data :(
 
Captain-Justice said:
You don't see it, but millions of aggrieved users do. The practice to pay for a service and have the unused portion cancelled after 30 days by the supplier is unreasonable, unfair, and unjust.
iBurst was the first SP to immediately comply with the Act and their data bundles roll over for 3 years. I recommend anyone who wants value for their money, to try iBurst. What a pity they don't sell mobile data :(
Click to expand...
WBS who owe ICASA millions of rands in licensing fees?

Show me the millions of users who want data to expire on 3 year terms at R2 per meg for all data
 
Captain-Justice said:
You don't see it, but millions of aggrieved users do. The practice to pay for a service and have the unused portion cancelled after 30 days by the supplier is unreasonable, unfair, and unjust.
iBurst was the first SP to immediately comply with the Act and their data bundles roll over for 3 years. I recommend anyone who wants value for their money, to try iBurst. What a pity they don't sell mobile data :(
Click to expand...
And looks what's happened to them... great example of a successful operator. Not.
 
O and btw if an MNO were to offer data with an expiry of longer than 25 months they would be violating the CPA due to an inability to guarantee supply because of technology adjustments
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X