Does anyone have experience with a case at the NCC?

[Merb89]

Good day,

Anyone with experience with a case at the National Consumer Commission?

I have a case against a secondhand car dealership that has been going on for more than 150 days already. There hasn't been any movement on my case for the past two months, even with numerous enquiry e-mails.

Anyone who has been through a similar process and can indicate how long it usually takes?

From the updates, I can see that the case is in my favour, but I'm really in need of the vehicle and am starting to think I should just fix it myself and take the loss. Unfortunately, that will mean that the dealership will get away with shady dealings and not adhering to the law, again.

I logged my case with the auto ombudsman, but they ignored the case, the case was closed and referred to the NCC.

 

[soulie]

Good day,

Anyone with experience with a case at the National Consumer Commission?

I have a case against a secondhand car dealership that has been going on for more than 150 days already. There hasn't been any movement on my case for the past two months, even with numerous enquiry e-mails.

Anyone who has been through a similar process and can indicate how long it usually takes?

From the updates, I can see that the case is in my favour, but I'm really in need of the vehicle and am starting to think I should just fix it myself and take the loss. Unfortunately, that will mean that the dealership will get away with shady dealings and not adhering to the law, again.

I logged my case with the auto ombudsman, but they ignored the case, the case was closed and referred to the NCC.

The moment you went to NCC the dealer would have washed his hands of you ,especially with a second hand car .

 

[Merb89]

The moment you went to NCC the dealer would have washed his hands of you ,especially with a second hand car .

The dealer was informed beforehand and didn't want to take responsibility as set out in the Consumer Protection Act.

 

[soulie]

The dealer was informed beforehand and didn't want to take responsibility as set out in the Consumer Protection Act.

Now you have burned all bridges with him ,he will not do anything until the case is handled ,legally it may cost you thousands in the end ,if you bought a vehicle and it has a fault that was not present before you took ownership it's going to be a difficult one .you will have to prove your case to win ,the CPA act is not what people think it is ,very few laymen understand it ,most lawyers aren't interested in understanding it .
What is the complaint ?