Contacting Core

CathJ

CathJ

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Does anyone possibly have an email address for someone high up at Core?

I've been trying to get a replacement PSU for my Wii since I bought it - the first day it came out, so 1 October - and they've been telling me that they're coming soon for 4 months now! Now my contact at Core is just ignoring my emails, which just makes me so angry...

So is there anyone at Core I can contact to maybe get this sorted?
 
You're still after the PSU? I thought you got it already! Well, mine is still buzzing and no fires yet. I knew Core could not care less after I told them about it and ignored my emails and calls.Try finding someone at Nintendo Europe who might help. I only know the website http://www.nintendo.co.uk/NOE/en_GB/service/contact_2095.html

It's also possible they are totally out of stock since we are a Nintendo after thought all the way down here?
 
Thanks - I tried my contact one more time, sent him a nasty email, and magically the PSUs are now available and he will courier one to me.

I've always tried to be nice, and polite, feeling you get a better reaction out of people that way. But in the last few days I've found you have to get nasty to actually get anything done :D
 
Great, since you are such a good negotiator perhaps you could ask for another one for me! :D

Do you have to send the old one back b4 you get the new one?
 
More info on Core.co.za:

Core Group, Nolene Jungbahadur
PO Box 3208,, Northcliff,, , Sandton, 2115
12 Charles Crescent,, Easgate Extension 4,, Wendywood, Sandton

Contact Number:
011 719-9999 (Tel)
011 444-4185 (Fax)
 
andytl5 said:
Great, since you are such a good negotiator perhaps you could ask for another one for me! :D

Do you have to send the old one back b4 you get the new one?
Click to expand...

You wish :p

Not as far as I know - he just said he'd courier the new one to me. I'll keep the old one at work just in case they want to collect it at the same time, but there won't be a gap where I'm sitting without a PSU at all.
 
Just been in contact with Greg at Core - he was very apologetic, and has sorted it out. It's so nice when you finally get through to someone who actually can, and will, help!

An update to the contact list that Skeptik posted - [email protected] isn't a valid contact address any more.
 
CathJ said:
Just been in contact with Greg at Core - he was very apologetic, and has sorted it out. It's so nice when you finally get through to someone who actually can, and will, help!

An update to the contact list that Skeptik posted - [email protected] isn't a valid contact address any more.
Click to expand...
Glad they sorted it finally. Pity we always have to go to the higher levels to get satisfaction.
 
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