Contract breach on Vodacoms side!

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Marelizevan1

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Good day,

I spoke to Rodwill, one of the consultants who gave me this email address.

I upgraded in June to the 2G day and 2G night, but after I saw that I did not however received the 2G night owl, I called and asked that someone must call me back to assist me to cancel this contract. Without phoning me, they allocated the night owl and send confirmation through on SMS! I also was missing data and asked that this contract must be terminated, because from start I did not received what was supposed to be there. Still there is more problems! From upgrade it is one problem after another!!

Please call me back asap to arrange the termination of this contract from you're side and also the time and date of pick up. I won't be liable for any termination fee's or any other fee's. This line must be cut of asap and collection must be arranged!!

I am so disappointed in the level of service from Vodacom!

Regards.
 
After the consultant send me an email stated what is the number in question and the pick up address and also if it is work or residential, he phone me and sed sorry they will just correct the problem! Because they thought to give me a "better option" than the one I ordered!! What must I do to just get rid of Vodacom??
 
Email again to Lennon at admin: Good day,

I am still waiting for a call to arrange the pick up of the tablet. On Thursday I did spoke to Lennon at admin who told me that he will let someone call me, because he don't whant to help me resolv my problem. Lennon was of no help what so ever and in the result of that, I did go and closed my bank account, so that the debit order can't go off again! As I stated in my previous email it was breach of contract from you're side. I did not asked for your consultants to give me a "better" option on my contract, as you're consultant told me or to be allocated anything!! I did order online and the day before delivery I did spoke to a lady who confirmed my order. To tell me it is not you're problem will not solve anything!!!

All I want from you're constants is to call me and arrange the pick up! And I want this problem resolved asap!

Kind regards.
 
breach... the word you are looking for.

"Contract breach on Vodacoms side!"

Anyway, so they sorted your issue and you still want it cancelled?
 
Marelizevan1 said:
The problem is still not sorted out. Rather cancel and go to a better company!
Click to expand...
THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE.☺
Just learn NOT to deal with ANY COMPANY in verbal format and CERTAIN Vodashops or Similar Franchises.
Venting your anger/energy will be better served by committing to written format to Vodacom HQ.
 
Problem is sorted out thanks to Lerato Mogwaneng. Thank you Lerato, Vodacom needs more people like you!
 
Marelizevan1 said:
Email again to Lennon at admin: Good day,

I am still waiting for a call to arrange the pick up of the tablet. On Thursday I did spoke to Lennon at admin who told me that he will let someone call me, because he don't whant to help me resolv my problem. Lennon was of no help what so ever and in the result of that, I did go and closed my bank account, so that the debit order can't go off again! As I stated in my previous email it was breach of contract from you're side. I did not asked for your consultants to give me a "better" option on my contract, as you're consultant told me or to be allocated anything!! I did order online and the day before delivery I did spoke to a lady who confirmed my order. To tell me it is not you're problem will not solve anything!!!

All I want from you're constants is to call me and arrange the pick up! And I want this problem resolved asap!

Kind regards.
Click to expand...

Is this Hoender's clone account?

You know you can reverse debit orders right? You don't need to close your entire account.
 
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