Contract Talk 130

[ichigo]

My mom upgraded her contract on May from the Weekender to the talk 130.

There was a special on here from Vodacom, which said if she upgraded in May, June's subscription fee of R315 is for free. Also from what I understand with talk 130 the calls are free of charge when they are under 130 minutes altogether for the month.

Well she got charged R315 plus R210.63 for her calls which both should have not been charged for on the June Invoice, totalling R564.63.

In conclusion we need a refund of said amount to her bank account attached to the cellphone contract account in her name.

Disclaimer: Her July account was done right and reflecting the correct amount of R315 for talk 130 and R32.88 for her sms', totalling R357.38

Her Account Details for both months

Account Number: *********
Name of the Account Holder: Adele Nelson

Invoice Number For June: B524374916
Invoice Date for June: 2011-06-03
Total Due: R564.63

Invoice Number for July: B524176070
Invoice Date for July: 2011-07-03
Total Due: R357.38

 

[ichigo]

Wheres OC or the other vodacom representative

 

[ichigo]

No one else who can help?

 

[Ockie]

Hi there. I am only seeing this thread now.

OK...here is the story after I had a look on the line.

1. A Credit of R315 was passed on 2011-06-03 on credit note number CNL1135790
2. Migrations only happend at the end of the month...so she would still have been charged for calls made in May which would have been invoiced on the 3rd of June to be paid beginning of July (depending how your debit order is set up)

 

[ichigo]

Hi there. I am only seeing this thread now.

OK...here is the story after I had a look on the line.

1. A Credit of R315 was passed on 2011-06-03 on credit note number CNL1135790
2. Migrations only happend at the end of the month...so she would still have been charged for calls made in May which would have been invoiced on the 3rd of June to be paid beginning of July (depending how your debit order is set up)

Ok thanks the billing system is confusing. Is there an actual way for them to show credit notes on the invoices like all the other companies in South Africa do, even telkom & eskom show it on the invoices

 

[Ockie]

Ok thanks the billing system is confusing. Is there an actual way for them to show credit notes on the invoices like all the other companies in South Africa do, even telkom & eskom show it on the invoices

Credit notes dont get shown on invoices....it is put on your statement that accompanies the invoice.

Date [DESC] [ASC] Transaction Type Reference [DESC] [ASC] Status Item Number DB Amount (Incl VAT) CR Amount (Incl VAT) Balance (Incl VAT)
2011-07-03 INV *********** Open B524374916 R357.38 R357.38
2011-06-30 CSH 136455668 Closed SCZ5685668 R-249.63 R0.00
2011-06-03 INV ********** Closed B524176070 R564.63 R249.63
2011-06-03 CRN CNL1135790 Closed R-315.00 R-315.00
2011-05-31 CSH 134670406 Closed SCZ5130406 R-303.04 R0.0

 

[Ockie]

PS: Please remove the account number from your OP. It should be treated as private info.

 

[ichigo]

PS: Please remove the account number from your OP. It should be treated as private info.

ok removed don't remember seeing the credit note coming with the invoice will have to check

 

[Ockie]

ok removed don't remember seeing the credit note coming with the invoice will have to check

There will be two pages in your billing envelope...the one is the statement...the other the invoice. You should be looking on the statement for the credit note.