Contract termination clarification

[nadeem_k]

Hi

I have notified cellc that I would like to cancel my contract. The contract is month to month. I confirmed termination on the 8th of June and was told the cancellation required a 1 month notice. I was also told that even though the contract can be cancelled by the 8th of July, I will still be charged for the full month of July. I thus opted for the contract to run until the end of July since I paying for the full month. I just wanted to clarify if cellc are allowed to do this?

 

[midnightcaller]

What does your contract say?
The one that has your physical signature on it.

1 calendar month notice
30 days notice

Edit
I don't have a CellC contract

 

[nadeem_k]

The contract says 20 working days notice

 

[Cell_C]

Hi

I have notified cellc that I would like to cancel my contract. The contract is month to month. I confirmed termination on the 8th of June and was told the cancellation required a 1 month notice. I was also told that even though the contract can be cancelled by the 8th of July, I will still be charged for the full month of July. I thus opted for the contract to run until the end of July since I paying for the full month. I just wanted to clarify if cellc are allowed to do this?

Hi nadeem_k

We can still convert your contract to prepaid. You will still need to settle the current bill and usage if there is any.

Please PM me your number with your request.

Regards
David Mphiwe

 

[nadeem_k]

Hi nadeem_k

We can still convert your contract to prepaid. You will still need to settle the current bill and usage if there is any.

Please PM me your number with your request.

Regards
David Mphiwe

PM Sent