Cool Ideas Doesn't Want Its Router Back?

O

orrymr

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So... this is a strange problem.

I cancelled with CI in November last year. They said they'd pick up the router on 12 December. Didn't happen. I then got in touch, they apologised and said they'd pick it up 08 Jan (today). They've not got in touch with me again, and it doesn't look like they're going to collect it.

I just don't want them to call me 6 months down the line, claiming I owe them for usage of the router... Has anyone here had this issue with them?
 
Chalk it down to them reimbursing you for the constant outages and move on to bigger and better things :)

In fact, they should just do that for all their customers that are canceling - all things considered.
 
They were super adamant they wanted it back when i asked to cancel, i told them i threw it in the bin when it stopped working a week after getting it. They still insisted they wanted it back lol
 
MEIOT said:
Chalk it down to them reimbursing you for the constant outages and move on to bigger and better things :)

In fact, they should just do that for all their customers that are canceling - all things considered.
Click to expand...
Its a R400 router, which they cannot really do much with anyway
 
Im sure they want it back since if it is working they then clean it up then they send it to another customer that requests it as a new sign on or replacement. When I got mine it was clearly already used but I dont blame them since I dont think its necessary to always provide sealed new routers every time. Provided it works properly and is tested in the first place. Mine has been working nearly 3 years since I got it.
 
Didn't collect mine either, think it's in the cupboard gathering dust - must recycle.
 
eye_suc said:
I had an interesting situation with them as well. I never received a router from them, which is fine since I already had one.
After cancellation they said they are coming to collect the router, and they were surprised to find out I didn't ever get a router from them.

I'm not sure they know who has and who hasn't got a router.
Click to expand...
It shows on the portal which option was selected at sign up. Whether the delivery took place is another issue
 
The problem with the Cool Ideas routers is that they have socks support and you know what happens to socks.:p

PS: I see all those who left are coming back to the same support thread for a hug,:cool:
 
orrymr said:
So... this is a strange problem.

I cancelled with CI in November last year. They said they'd pick up the router on 12 December. Didn't happen. I then got in touch, they apologised and said they'd pick it up 08 Jan (today). They've not got in touch with me again, and it doesn't look like they're going to collect it.

I just don't want them to call me 6 months down the line, claiming I owe them for usage of the router... Has anyone here had this issue with them?
Click to expand...

Have exactly the same problem. The original collection date was the 27th of last month (last Friday of the year, and the decade). Courier failed to arrive. Kinda forgave them for that one despite a day lost.

Re-collection was supposed to happen today, but that doesn't look like it will happen either. Have just updated the ticket.

@PBCool it is

#COOL-20191219-355442
 
eye_suc said:
I had an interesting situation with them as well. I never received a router from them, which is fine since I already had one.
After cancellation they said they are coming to collect the router, and they were surprised to find out I didn't ever get a router from them.

I'm not sure they know who has and who hasn't got a router.
Click to expand...

Rabobi said:
It shows on the portal which option was selected at sign up. Whether the delivery took place is another issue
Click to expand...
I'm pretty sure the same is going to happen to me when I cancel.

I excluded the router option when I placed my order.
Got confirmation from them that included the router and then an email to confirm delivery details.
I emailed back saying I do not want it but the portal shows the option was selected.
 
r00igev@@r said:
PS: I see all those who left are coming back to the same support thread for a hug,:cool:
Click to expand...

I have never complained about CISP's service except to ask not to make major routing changes during the day, am not looking for a hug, and still in the process of switch over at the end of this month.

Besides their outages as a result of the DDOS attacks, their services (both fibre and VOIP) have generally been excellent.

Am quite sorry to leave, but I work from home and even VPN didn't mitigate the last outage and I am not with OpenServe FNO so I have no choice besides dolling out further cash for wireless if I stay.

It's unfortunate, but that is the situation.
 
julz009 said:
Im sure they want it back since if it is working they then clean it up then they send it to another customer that requests it as a new sign on or replacement. When I got mine it was clearly already used but I dont blame them since I dont think its necessary to always provide sealed new routers every time. Provided it works properly and is tested in the first place. Mine has been working nearly 3 years since I got it.
Click to expand...
Except if its a second hand unit you have no idea of knowing what the previous owner did with that router. It makes me want to run just thinking about the possibilities. Nope, I'll stick to my own kit thank you, any ISP can keep their router to them self.
 
Genisys said:
Except if its a second hand unit you have no idea of knowing what the previous owner did with that router.
Click to expand...

Which is why I have politely declined a router from my new service provider at the end of the month.
 
IdlePhaedrus said:
I have never complained about CISP's service except to ask not to make major routing changes during the day, am not looking for a hug, and still in the process of switch over at the end of this month.

Besides their outages as a result of the DDOS attacks, their services (both fibre and VOIP) have generally been excellent.

Am quite sorry to leave, but I work from home and even VPN didn't mitigate the last outage and I am not with OpenServe FNO so I have no choice besides dolling out further cash for wireless if I stay.

It's unfortunate, but that is the situation.
Click to expand...
Ok then. No hug. But any singular ISP will be a SPOF.
PS: On a serious note, what was the VPN being used because if it was local via NAP it should have been up.
If you DIY https://www.domains.co.za/cart.php?a=confproduct&i=0 as with this its R139 a month. Its also a million times better than all the other VPNs that are being pimped at the moment.
 
Genisys said:
Except if its a second hand unit you have no idea of knowing what the previous owner did with that router. It makes me want to run just thinking about the possibilities. Nope, I'll stick to my own kit thank you, any ISP can keep their router to them self.
Click to expand...
Yeah I was surprised that it wasnt sealed at first but I dont mind using theirs since its "free" , just had to reset it and set it up the way I want to, that way it should be safe, again had it for almost 3 years and no issues. It would make sense though that a disclaimer is provided by cool ideas that the unit isnt brand new out the box just so that new users have the right info. I understand not everyone is ok using a used router.
 
julz009 said:
Yeah I was surprised that it wasnt sealed at first but I dont mind using theirs since its "free" , just had to reset it and set it up the way I want to, that way it should be safe, again had it for almost 3 years and no issues. It would make sense though that a disclaimer is provided by cool ideas that the unit isnt brand new out the box just so that new users have the right info. I understand not everyone is ok using a used router.
Click to expand...
All routers are opened for a QA check, and pre-co figuration.
 
r00igev@@r said:
Ok then. No hug. But any singular ISP will be a SPOF.
PS: On a serious note, what was the VPN being used because if it was local via NAP it should have been up.
If you DIY https://www.domains.co.za/cart.php?a=confproduct&i=0 as with this its R139 a month. Its also a million times better than all the other VPNs that are being pimped at the moment.
Click to expand...

R30 Cloudflare too, many options if you're inclined to get into a bit of the technicals
 
Router just collected by RAM. Expect bottoms were smacked somewhere along the supply chain :ROFL: .

Will pass on the tracking number directly to CISP in the appropriate ticket.

Thanks.
 
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