Cool Ideas Fibre ISP – Feedback Thread 5

@TheRoDent Are you guys messing with international routes atm? Getting some weird, intermittent packet loss to EU.
 
We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.

We've been very unhappy with their performance, and we're rolling back.
 
We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.

We've been very unhappy with their performance, and we're rolling back.

Praise the Lord and crack open the champagne
 
We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.

We've been very unhappy with their performance, and we're rolling back.

Will DiData be removed completely, or still be used for local transit?
 
We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.

We've been very unhappy with their performance, and we're rolling back.
set date we can expect it?
 
We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.

We've been very unhappy with their performance, and we're rolling back.
Maybe put it on a big poster in the office, of stuff to never try again :laugh:
 
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We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.

We've been very unhappy with their performance, and we're rolling back.
Again?
 
Been getting constant disconnections up to 2/3minutes like this lately and it is extremely disruptive.
Table view/Frogfoot

1678560487803.png
 
Is any in Midrand / MFN getting packet loss every night ? I already have a ticket open just want to see if its just isolated to me ~
Code:
Connecting to host ter-jhb-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-jhb-iperf-1.cisp.co.za is sending
[  5] local 192.168.88.77 port 50365 connected to 154.0.2.42 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  1.18 MBytes  9.91 Mbits/sec  0.141 ms  51/912 (5.6%)  (omitted)
[  5]   1.00-2.00   sec  1.09 MBytes  9.18 Mbits/sec  0.201 ms  71/868 (8.2%)  (omitted)
[  5]   0.00-1.00   sec  1.11 MBytes  9.33 Mbits/sec  0.203 ms  58/868 (6.7%) 
[  5]   1.00-2.00   sec  1.11 MBytes  9.28 Mbits/sec  0.122 ms  63/868 (7.3%) 
[  5]   2.00-3.00   sec  1.12 MBytes  9.38 Mbits/sec  0.173 ms  54/869 (6.2%) 
[  5]   3.00-4.00   sec  1.12 MBytes  9.38 Mbits/sec  0.091 ms  54/868 (6.2%) 
[  5]   4.00-5.00   sec  1.13 MBytes  9.52 Mbits/sec  0.147 ms  42/868 (4.8%) 
[  5]   5.00-6.00   sec  1.14 MBytes  9.56 Mbits/sec  0.123 ms  38/868 (4.4%) 
[  5]   6.00-7.00   sec  1.14 MBytes  9.53 Mbits/sec  0.161 ms  41/868 (4.7%) 
[  5]   7.00-8.00   sec  1.12 MBytes  9.41 Mbits/sec  0.119 ms  51/869 (5.9%) 
[  5]   8.00-9.00   sec  1.14 MBytes  9.58 Mbits/sec  0.107 ms  36/868 (4.1%) 
[  5]   9.00-10.00  sec  1.14 MBytes  9.57 Mbits/sec  0.116 ms  39/868 (4.5%) 
[  5]  10.00-11.00  sec  1.13 MBytes  9.48 Mbits/sec  0.124 ms  45/868 (5.2%) 
[  5]  11.00-12.00  sec  1.09 MBytes  9.13 Mbits/sec  0.148 ms  75/869 (8.6%) 
[  5]  12.00-13.00  sec  1.13 MBytes  9.54 Mbits/sec  0.133 ms  41/867 (4.7%) 
[  5]  13.00-14.00  sec  1.13 MBytes  9.48 Mbits/sec  0.138 ms  45/868 (5.2%) 
[  5]  14.00-15.00  sec  1.15 MBytes  9.62 Mbits/sec  0.098 ms  33/868 (3.8%) 
[  5]  15.00-16.00  sec  1.14 MBytes  9.53 Mbits/sec  0.112 ms  41/868 (4.7%) 
[  5]  16.00-17.00  sec  1.17 MBytes  9.82 Mbits/sec  0.139 ms  16/868 (1.8%) 
[  5]  17.00-18.00  sec  1.12 MBytes  9.43 Mbits/sec  0.133 ms  49/868 (5.6%) 
[  5]  18.00-19.00  sec  1.13 MBytes  9.51 Mbits/sec  0.101 ms  43/868 (5%) 
[  5]  19.00-20.00  sec  1.13 MBytes  9.52 Mbits/sec  0.105 ms  42/868 (4.8%) 
[  5]  20.00-21.00  sec  1.14 MBytes  9.58 Mbits/sec  0.164 ms  37/869 (4.3%) 
[  5]  21.00-22.00  sec  1.14 MBytes  9.58 Mbits/sec  0.143 ms  36/867 (4.2%) 
[  5]  22.00-23.00  sec  1.15 MBytes  9.65 Mbits/sec  0.095 ms  30/868 (3.5%) 
[  5]  23.00-24.00  sec  1.14 MBytes  9.56 Mbits/sec  0.112 ms  39/869 (4.5%) 
[  5]  24.00-25.00  sec  1.17 MBytes  9.84 Mbits/sec  0.159 ms  14/868 (1.6%) 
[  5]  25.00-26.00  sec  1.14 MBytes  9.55 Mbits/sec  0.155 ms  38/868 (4.4%) 
[  5]  26.00-27.00  sec  1.14 MBytes  9.55 Mbits/sec  0.086 ms  40/868 (4.6%) 
[  5]  27.00-28.00  sec  1.14 MBytes  9.53 Mbits/sec  0.130 ms  40/868 (4.6%) 
[  5]  28.00-29.00  sec  1.16 MBytes  9.71 Mbits/sec  0.148 ms  26/868 (3%) 
[  5]  29.00-30.00  sec  1.15 MBytes  9.67 Mbits/sec  0.274 ms  29/868 (3.3%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-30.05  sec  35.8 MBytes  10.0 Mbits/sec  0.000 ms  0/26045 (0%)  sender
[SUM]  0.0-30.1 sec  3 datagrams received out-of-order
[  5]   0.00-30.00  sec  34.1 MBytes  9.53 Mbits/sec  0.274 ms  1235/26043 (4.7%)  receiver

iperf Done.
 
Is the mailfw1.cisp.co.za port 587 SMTP Server still open for CISP customers? I've submitted a telnet test msg which was accepted but it's not been delivered.
 
so we still wait 96 hours. (Now Vumatel first wants to investigate as to why the technican did not speak to us) which could take a day or a week or a month. What happened to the 72 hour turn around time @PBCool @CoolConnect @CoolEscalator

But we are still expected to pay as if we have an activated service. Mobile data is costing a fortune at the moment but hey no that anyone cares, ons moet maar kak en betaal.

I just had to transfer a 40GB file over LTE for work and there is another 60GB file going over later on tonight which is VIa Mobile at the moment and is costing me a fortune. But pointless saying anything because nothing will happen because the right people are getting there money while they sit on there ass laughing.
 
so we still wait 96 hours. (Now Vumatel first wants to investigate as to why the technican did not speak to us) which could take a day or a week or a month. What happened to the 72 hour turn around time @PBCool @CoolConnect @CoolEscalator

But we are still expected to pay as if we have an activated service. Mobile data is costing a fortune at the moment but hey no that anyone cares, ons moet maar kak en betaal.

I just had to transfer a 40GB file over LTE for work and there is another 60GB file going over later on tonight which is VIa Mobile at the moment and is costing me a fortune. But pointless saying anything because nothing will happen because the right people are getting there money while they sit on there ass laughing.
Hi @labratza. Vumatel has advised that there is renovation at your site and that the builders have damaged the cable. We have requested evidence of this due to you advising us that the damage is outside of the property, we will await such and we are treating the matter as urgent.
 
Hi @labratza. Vumatel has advised that there is renovation at your site and that the builders have damaged the cable. We have requested evidence of this due to you advising us that the damage is outside of the property, we will await such and we are treating the matter as urgent.
Am I expected to still pay for account that I do not have access too? Am I going to be provided credit for all this downtime? Is time I cancel with you guys and tell Vuma to come fetch there router and also request a refund on all the credit I have with you guys? since I always keep account in credit to have a good standing with CISP?????

Vuma is talking BS because there was a tree that fell over and yes they are or actually were busy getting rid of the tree. If they come past now they will see most of the tree that caused the damage but it is a council tree and once again this is all on the OUTSIDE of the property and not on the inside. Cable inside the property is still 100% intact nothing has happened on the inside of the property but on the outside

please do not provide copy/paste answers as that is pathetic!!!!

@CoolEscalator @CoolConnect @PBCool @CoolChick
 
Am I expected to still pay for account that I do not have access too? Am I going to be provided credit for all this downtime? Is time I cancel with you guys and tell Vuma to come fetch there router and also request a refund on all the credit I have with you guys? since I always keep account in credit to have a good standing with CISP?????

Vuma is talking BS because there was a tree that fell over and yes they are or actually were busy getting rid of the tree. If they come past now they will see most of the tree that caused the damage but it is a council tree and once again this is all on the OUTSIDE of the property and not on the inside. Cable inside the property is still 100% intact nothing has happened on the inside of the property but on the outside

please do not provide copy/paste answers as that is pathetic!!!!

@CoolEscalator @CoolConnect @PBCool @CoolChick
@labratza.
We will feedback to vumatel with your comments however we are still awaiting their reply to your original message informing them that you are disputing their findings

We will ask the relevant party for feedback on the first part of your query and they will be in contact.
 
Am I expected to still pay for account that I do not have access too? Am I going to be provided credit for all this downtime? Is time I cancel with you guys and tell Vuma to come fetch there router and also request a refund on all the credit I have with you guys? since I always keep account in credit to have a good standing with CISP?????

Vuma is talking BS because there was a tree that fell over and yes they are or actually were busy getting rid of the tree. If they come past now they will see most of the tree that caused the damage but it is a council tree and once again this is all on the OUTSIDE of the property and not on the inside. Cable inside the property is still 100% intact nothing has happened on the inside of the property but on the outside

please do not provide copy/paste answers as that is pathetic!!!!

@CoolEscalator @CoolConnect @PBCool @CoolChick
@labratza. Vumatel confirmed that they have spoken to you and it will be attended at 08:30 tomorrow morning and you will not be billed for the reinstall.
 
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