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Question of the Day: When does your workplace shut down for the holidays?
Cool Ideas Fibre ISP – Feedback Thread 5
- Thread starter TheRoDent
- Start date
- Status
@TheRoDent Are you guys messing with international routes atm? Getting some weird, intermittent packet loss to EU.
Masant_ZA
Active Member
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- Mar 7, 2017
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Also wanna know. Been getting some wicked packet loss in Apex legends for about a week now.
TheRoDent
Cool Ideas Rep
We're not, but as per the previous thread we are reverting our DiData transit back to our own Layer2 directly to London within the next week.
We've been very unhappy with their performance, and we're rolling back.
We've been very unhappy with their performance, and we're rolling back.
Praise the Lord and crack open the champagne
Jason-ZA
Senior Member
Will DiData be removed completely, or still be used for local transit?
DarkWarrior
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Same here.. random drops and loss
DarkWarrior
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set date we can expect it?
TheLostPacket
Well-Known Member
Yes still used for local transit, it is basically only the stuff that remains that they don't pick up via NAP. Exactly as before
SolidState
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Maybe put it on a big poster in the office, of stuff to never try again
Last edited:
Enzo Matrix
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Again?
quantum714
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Been getting constant disconnections up to 2/3minutes like this lately and it is extremely disruptive.
Table view/Frogfoot
Table view/Frogfoot
Is any in Midrand / MFN getting packet loss every night ? I already have a ticket open just want to see if its just isolated to me ~
Code:
Connecting to host ter-jhb-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-jhb-iperf-1.cisp.co.za is sending
[ 5] local 192.168.88.77 port 50365 connected to 154.0.2.42 port 17001
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 1.18 MBytes 9.91 Mbits/sec 0.141 ms 51/912 (5.6%) (omitted)
[ 5] 1.00-2.00 sec 1.09 MBytes 9.18 Mbits/sec 0.201 ms 71/868 (8.2%) (omitted)
[ 5] 0.00-1.00 sec 1.11 MBytes 9.33 Mbits/sec 0.203 ms 58/868 (6.7%)
[ 5] 1.00-2.00 sec 1.11 MBytes 9.28 Mbits/sec 0.122 ms 63/868 (7.3%)
[ 5] 2.00-3.00 sec 1.12 MBytes 9.38 Mbits/sec 0.173 ms 54/869 (6.2%)
[ 5] 3.00-4.00 sec 1.12 MBytes 9.38 Mbits/sec 0.091 ms 54/868 (6.2%)
[ 5] 4.00-5.00 sec 1.13 MBytes 9.52 Mbits/sec 0.147 ms 42/868 (4.8%)
[ 5] 5.00-6.00 sec 1.14 MBytes 9.56 Mbits/sec 0.123 ms 38/868 (4.4%)
[ 5] 6.00-7.00 sec 1.14 MBytes 9.53 Mbits/sec 0.161 ms 41/868 (4.7%)
[ 5] 7.00-8.00 sec 1.12 MBytes 9.41 Mbits/sec 0.119 ms 51/869 (5.9%)
[ 5] 8.00-9.00 sec 1.14 MBytes 9.58 Mbits/sec 0.107 ms 36/868 (4.1%)
[ 5] 9.00-10.00 sec 1.14 MBytes 9.57 Mbits/sec 0.116 ms 39/868 (4.5%)
[ 5] 10.00-11.00 sec 1.13 MBytes 9.48 Mbits/sec 0.124 ms 45/868 (5.2%)
[ 5] 11.00-12.00 sec 1.09 MBytes 9.13 Mbits/sec 0.148 ms 75/869 (8.6%)
[ 5] 12.00-13.00 sec 1.13 MBytes 9.54 Mbits/sec 0.133 ms 41/867 (4.7%)
[ 5] 13.00-14.00 sec 1.13 MBytes 9.48 Mbits/sec 0.138 ms 45/868 (5.2%)
[ 5] 14.00-15.00 sec 1.15 MBytes 9.62 Mbits/sec 0.098 ms 33/868 (3.8%)
[ 5] 15.00-16.00 sec 1.14 MBytes 9.53 Mbits/sec 0.112 ms 41/868 (4.7%)
[ 5] 16.00-17.00 sec 1.17 MBytes 9.82 Mbits/sec 0.139 ms 16/868 (1.8%)
[ 5] 17.00-18.00 sec 1.12 MBytes 9.43 Mbits/sec 0.133 ms 49/868 (5.6%)
[ 5] 18.00-19.00 sec 1.13 MBytes 9.51 Mbits/sec 0.101 ms 43/868 (5%)
[ 5] 19.00-20.00 sec 1.13 MBytes 9.52 Mbits/sec 0.105 ms 42/868 (4.8%)
[ 5] 20.00-21.00 sec 1.14 MBytes 9.58 Mbits/sec 0.164 ms 37/869 (4.3%)
[ 5] 21.00-22.00 sec 1.14 MBytes 9.58 Mbits/sec 0.143 ms 36/867 (4.2%)
[ 5] 22.00-23.00 sec 1.15 MBytes 9.65 Mbits/sec 0.095 ms 30/868 (3.5%)
[ 5] 23.00-24.00 sec 1.14 MBytes 9.56 Mbits/sec 0.112 ms 39/869 (4.5%)
[ 5] 24.00-25.00 sec 1.17 MBytes 9.84 Mbits/sec 0.159 ms 14/868 (1.6%)
[ 5] 25.00-26.00 sec 1.14 MBytes 9.55 Mbits/sec 0.155 ms 38/868 (4.4%)
[ 5] 26.00-27.00 sec 1.14 MBytes 9.55 Mbits/sec 0.086 ms 40/868 (4.6%)
[ 5] 27.00-28.00 sec 1.14 MBytes 9.53 Mbits/sec 0.130 ms 40/868 (4.6%)
[ 5] 28.00-29.00 sec 1.16 MBytes 9.71 Mbits/sec 0.148 ms 26/868 (3%)
[ 5] 29.00-30.00 sec 1.15 MBytes 9.67 Mbits/sec 0.274 ms 29/868 (3.3%)
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[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-30.05 sec 35.8 MBytes 10.0 Mbits/sec 0.000 ms 0/26045 (0%) sender
[SUM] 0.0-30.1 sec 3 datagrams received out-of-order
[ 5] 0.00-30.00 sec 34.1 MBytes 9.53 Mbits/sec 0.274 ms 1235/26043 (4.7%) receiver
iperf Done.
labratza
Expert Member
so we still wait 96 hours. (Now Vumatel first wants to investigate as to why the technican did not speak to us) which could take a day or a week or a month. What happened to the 72 hour turn around time @PBCool @CoolConnect @CoolEscalator
But we are still expected to pay as if we have an activated service. Mobile data is costing a fortune at the moment but hey no that anyone cares, ons moet maar kak en betaal.
I just had to transfer a 40GB file over LTE for work and there is another 60GB file going over later on tonight which is VIa Mobile at the moment and is costing me a fortune. But pointless saying anything because nothing will happen because the right people are getting there money while they sit on there ass laughing.
But we are still expected to pay as if we have an activated service. Mobile data is costing a fortune at the moment but hey no that anyone cares, ons moet maar kak en betaal.
I just had to transfer a 40GB file over LTE for work and there is another 60GB file going over later on tonight which is VIa Mobile at the moment and is costing me a fortune. But pointless saying anything because nothing will happen because the right people are getting there money while they sit on there ass laughing.
Hi @labratza. Vumatel has advised that there is renovation at your site and that the builders have damaged the cable. We have requested evidence of this due to you advising us that the damage is outside of the property, we will await such and we are treating the matter as urgent.
labratza
Expert Member
Am I expected to still pay for account that I do not have access too? Am I going to be provided credit for all this downtime? Is time I cancel with you guys and tell Vuma to come fetch there router and also request a refund on all the credit I have with you guys? since I always keep account in credit to have a good standing with CISP?????
Vuma is talking BS because there was a tree that fell over and yes they are or actually were busy getting rid of the tree. If they come past now they will see most of the tree that caused the damage but it is a council tree and once again this is all on the OUTSIDE of the property and not on the inside. Cable inside the property is still 100% intact nothing has happened on the inside of the property but on the outside
please do not provide copy/paste answers as that is pathetic!!!!
@CoolEscalator @CoolConnect @PBCool @CoolChick
@labratza.
We will feedback to vumatel with your comments however we are still awaiting their reply to your original message informing them that you are disputing their findings
We will ask the relevant party for feedback on the first part of your query and they will be in contact.
@labratza. Vumatel confirmed that they have spoken to you and it will be attended at 08:30 tomorrow morning and you will not be billed for the reinstall.
labratza
Expert Member
@CoolEscalator yes got a call but lets wait and see. They also said earlier this week that they would be here at 14:00 but never pitched so if they arrive at 08:30 will be shocker
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