Cool Ideas Fibre ISP – Feedback Thread 5

[simstim]

Fibre (Vumatel aerial) is down for me in the Waverely, Johannesburg area. Not sure if this is just my connection or an area problem?

Seems to be back up now.

 

[jannier]

What does the blue light flashing on the raycore device mean ?

Usually indicates an issue at the PoP. Example in the past when the PoP had to reauthorize dhcp connections after loadshedding or when the PoP has a fibre break or something related to affect the PoP from connecting the CPE.

 

[jannier]

Sat 13th January 2024 - 21:35:00
Tech on route to site
Sat 13th January 2024 - 21:25:21
Rondebosch-ds is down

Event Type
Network Incident
Root Cause
Fibre Break
Root Cause inflicted by
3rd Party Contractor
Duration
15 minutes
Grade
Critical

Yes this will do it, Raycore CPE blue light flashing.

 

[midasza]

SimStim - having a similar issue in Bedfordview on Openserve. Not long drops but drops. Have a client more Waveley side working on VPN also experiencing the same intermittent issue today.

 

[BlairRafeKnox]

Down in durban North Anil Road.

 

[BlairRafeKnox]

Down in durban North Anil Road.

Ah. Announcements say KwaZulu-Natal outage.

 

[CoolEscalator]

SimStim - having a similar issue in Bedfordview on Openserve. Not long drops but drops. Have a client more Waveley side working on VPN also experiencing the same intermittent issue today.

Thanks for informing us, May you kindly provide us with the ticket number or log a ticket with our support if you don't have a ticket number.

 

[CoolEscalator]

aZulu-Natal outa

Thanks for contacting us. There is outage for Linklayer in KZN. Kindly provide us with the ticket number or log a ticket with our support if you still experiencing the issue.

 

[Fulcrum29]

Any notice of maintenance in the Helderberg area? Connection went down at 13:00.

 

[Jovs]

Any notice of maintenance in the Helderberg area? Connection went down at 13:00.

Mine also went down @ 13:00
All lights are green on the ONT

Frogfoot, Gordon's Bay

Edit: connection restored @ 13:13

 

[Fulcrum29]

Mine also went down @ 13:00
All lights are green on the ONT

Frogfoot, Gordon's Bay

I see there is a hard down in Heldervue, but I can't see how that will impact other areas. It could be the reason. Don't know.

 

[Frankie23]

Same.

Gordon's Bay, Frogfoot.

Connection dropped at 13:00.

#COOL-20240115-1613473

@CoolEscalator


EDIT: Back up ~13:15

 

[Fulcrum29]

Back on.

 

[CoolEscalator]

Hi all, thanks for the reports, I'm checking with Frogfoot quick

 

[CanIRegister]

Not as yet as we have to engage with DFA

hi just seeing if there update on this, with the FF upgrades looking more and more expensive to be with CISP.

 

[BlairRafeKnox]

Down in Durban La Lucia Anil Road again.

 

[CoolEscalator]

Hi all, thanks for the reports, I'm checking with Frogfoot quick

Frogfoot has advised, if you could log a ticket, should the issue persist, as the lines appear restored.

@Fulcrum29 @Frankie23 @Jovs

 

[CoolEscalator]

Down in Durban La Lucia Anil Road again.

Hi, apologies for any inconvenience. can you advise which Fibre provider you are with?

 

[Frankie23]

Frogfoot has advised, if you could log a ticket, should the issue persist, as the lines appear restored.

@Fulcrum29 @Frankie23 @Jovs

Hi @@CoolEscalator

My link has dropped again, ~14:15.

#COOL-20240115-1613473


EDIT: My link seems to be up again. @CoolEscalator

 

[Jovs]

Hi all, thanks for the reports, I'm checking with Frogfoot quick

Connection dropped again @ 14:12
Any news from Frogfoot about what's happening?

Edit: connection restored @14:26