Cool Ideas Fibre ISP – Feedback Thread 5

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PBCool said:
What does your trace look like? As usually that's cloudflare revoking advertisements and routing alternative paths.
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check my post below yours above.

Cool Ideas Fibre ISP – Feedback Thread 5

@CrypticZA Cool thanks, I'm testing over ethernet now, getting the same loss on the first hop as well which I take is normal from your explanation as well? @CoolEscalator, will keep you updated this coming week with regards to graphs. Hopefully I can find out where the issue is with my random...
mybroadband.co.za mybroadband.co.za
 
@PBCool

I haven't had internet access the whole day and have received no response on my ticket since this morning. Please have a look.

COOL-20231001-1475021
 
jannier said:
check my post below yours above.

Cool Ideas Fibre ISP – Feedback Thread 5

@CrypticZA Cool thanks, I'm testing over ethernet now, getting the same loss on the first hop as well which I take is normal from your explanation as well? @CoolEscalator, will keep you updated this coming week with regards to graphs. Hopefully I can find out where the issue is with my random...
mybroadband.co.za mybroadband.co.za
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Could have been a temp thing then, as it would be the same routes in CPT.
 
Hi,

I know you guys have upgraded me to a 200mbs line like over a year ago... the lady I chatted to said I must buy a new router to enable the speed as my current router is only to 100mbs.

You guys offered me a router, but can I buy my own? Where do I get my log in details if I buy my own
 
BadBoyGP said:
Hi,

I know you guys have upgraded me to a 200mbs line like over a year ago... the lady I chatted to said I must buy a new router to enable the speed as my current router is only to 100mbs.

You guys offered me a router, but can I buy my own? Where do I get my log in details if I buy my own
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Yeah, of course you can. Which FNO are you on? If Vumatel trenched, there are no logins.
 
BadBoyGP said:
Hi,

I know you guys have upgraded me to a 200mbs line like over a year ago... the lady I chatted to said I must buy a new router to enable the speed as my current router is only to 100mbs.

You guys offered me a router, but can I buy my own? Where do I get my log in details if I buy my own
Click to expand...
Hi, yes, there is no problem with buying your own router.
You can simply get your PPPoE details (if this is your type of line) via your Coolzone portal, or by calling our support/ E-mailing [email protected]

If it's a Vumatel Trench line, there is no configuration needed
 
Dropped connections twice so far this morning, 9:30 and at 11:30.

The first time it happened the explanation given to me was an IP availability issue,if I recall correctly.

Century City, ThinkSpeed.

Ticket #: COOL-20231002-1476323
 
StrontiumDog said:
Dropped connections twice so far this morning, 9:30 and at 11:30.

The first time it happened the explanation given to me was an IP availability issue,if I recall correctly.

Century City, ThinkSpeed.

Ticket #: COOL-20231002-1476323
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HI, I can confirm there seemed to have been IP Availability issues earlier , but the drop @ 11:30 was something else, could be line related.
I do however see that it is back up, can you kindly monitor and possibly include a MTR, should it drop again?
 
Hi @CoolEscalator

I am cancelling my vumatel line (COOL-20230928-1471341 and COOL-20230928-147165) service should terminate midnight on 31/10/2023 - according to the second ticket number.

I have also ordered an openserve line, installation was completed this morning and according to the openserve installers the line has been activated. Is there any chance you can check if the service is infact activated so I can proceed to use the openserve service over the vuma? Openserve install ticket number is COOL-20230928-1471329 - the B-number is included in the ticket

Thanks.
 
Sparky2me said:
Hi @CoolEscalator

I am cancelling my vumatel line (COOL-20230928-1471341 and COOL-20230928-147165) service should terminate midnight on 31/10/2023 - according to the second ticket number.

I have also ordered an openserve line, installation was completed this morning and according to the openserve installers the line has been activated. Is there any chance you can check if the service is infact activated so I can proceed to use the openserve service over the vuma? Openserve install ticket number is COOL-20230928-1471329 - the B-number is included in the ticket

Thanks.
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HI, I can confirm that your line is not yet active.
Please be rest assured that once Openserve's sends confirmation to us, we will be adding your Openserve product, and provide you with the new PPPoE details needed to connect.

Status on Openserve's end with your order
1696241078143.png
 
CoolEscalator said:
HI, I can confirm that your line is not yet active.
Please be rest assured that once Openserve's sends confirmation to us, we will be adding your Openserve product, and provide you with the new PPPoE details needed to connect.

Status on Openserve's end with your order
View attachment 1595838
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Hi, thanks for the update.
I shall wait patiently :)
Thanks again
 
Sparky2me said:
Hi, thanks for the update.
I shall wait patiently :)
Thanks again
Click to expand...
HI, I did check again , and it seemed to have updated to Active now.
I have followed up with the team to reach out regarding the PPPoE as soon as possible.

Thank you for your patience :)
 
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