Cool Ideas Fibre ISP – Feedback Thread 5

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Maintenance times and dates seem weird. Like some are a whole 2 weeks and some are an hour. I'm checking announcement to see if durban has maintenance right know.
 
BlairRafeKnox said:
Maintenance times and dates seem weird. Like some are a whole 2 weeks and some are an hour. I'm checking announcement to see if durban has maintenance right know.
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2 weeks are more like an area cleanup or reticulation. An hour is more like a UPS replacement.

So simply depends on the work that needs to be completed.

For the longer periods of maintenance, this doesn't typically mean everyone will be down for 2 weeks, as it's rolling maintenance. Affecting different people at different stages of the said 2 weeks.
 
Jason-ZA said:
On another topic, I noticed that apple and akamai traffic is not using the on-net caches anymore, and using "ZANOG" caches instead.

Not necessarily a bad thing as CPT ZANOG caches are technically closer, but its not on-net and not controlled by CISP, just thought I would mention this.


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Is your Akamai pulling from Opitnet caches by any chance? I'm back to having problems with Tiktok and Spotify being iffy while everything else is fine
 
Experiencing issues streaming to Twitch this and yesterday evening. Completely unstable, doesn't matter if I'm using Cool Ideas relay or other relays, but experiencing constant dropped frames. Doing a speed test on my side shows that there does seem to be some issue with upload speeds. In the Cape Town area. This has been working fine until about mid-this week, and now it's frequently an issue. Test this afternoon worked perfectly fine and was stable for about an hour, so I thought it had been resolved. It has not been.
 
Tharaxis said:
Experiencing issues streaming to Twitch this and yesterday evening. Completely unstable, doesn't matter if I'm using Cool Ideas relay or other relays, but experiencing constant dropped frames. Doing a speed test on my side shows that there does seem to be some issue with upload speeds. In the Cape Town area. This has been working fine until about mid-this week, and now it's frequently an issue. Test this afternoon worked perfectly fine and was stable for about an hour, so I thought it had been resolved. It has not been.
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Possibly a lossy line? Have you tried without a relay at all?
 
tm458 said:
@PBCool
I want to switch from AH to you guys. How can I do this with as little downtime as possible?

FNO is evotel if that helps.
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Hi, Process is as normal log cancellation, apply with us and let the team know when the line will be released. Then we're around for any snags that may arise.
 
PBCool said:
Possibly a lossy line? Have you tried without a relay at all?
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You cannot Twitch stream without a relay whatsoever, you cap off at like 400kbits/s. Trying the relay I cannot exceed 4000kbits/s before I start dropping frames, and even then it's unreliable, I used Cloudflare's VPN with the exact same relay, and that gets me up to my desired 8000kbits/s, but is also unstable.

There is absolutely something wrong traffic-wise on your network right now, possibly from CPT _or_ you are subtly throttling some traffic on the network (and by you, I mean your network provider or whatever).
 
tm458 said:
@PBCool
I want to switch from AH to you guys. How can I do this with as little downtime as possible?

FNO is evotel if that helps.
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Its not possible to do it with as little downtime as possible. Assume at least 3 to 4 days downtime.
 
midasza said:
Its not possible to do it with as little downtime as possible. Assume at least 3 to 4 days downtime.
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If everything goes perfect it's normally like an hour or so downtime if there is issues transferring the line then there is a wait
 
So I was testing Twitch streaming this morning, it was not working. Then this afternoon (about midday) I tried it again and it was working perfectly. Additionally, if doing a speed test from my router, when not working I would get 60mbits upload speeds, and then when it did work I was getting 230mbits (I have an OpenServe 500/250 fiber line).

I thought to myself that finally it was back to working, but it seems this was temporary, as about 15 minutes ago it started again, and now my upload speeds are back to 60mbits and unstable.

I experienced very similar behavior yesterday, where a test in the afternoon went completely smooth, and then an hour or two later it ended up reverting back to subpar quality. This has not been an issue recently, and only began a few days ago. Something has changed on the side of Cool Ideas or their network provider and it needs to get identified and resolved.
 
Tharaxis said:
So I was testing Twitch streaming this morning, it was not working. Then this afternoon (about midday) I tried it again and it was working perfectly. Additionally, if doing a speed test from my router, when not working I would get 60mbits upload speeds, and then when it did work I was getting 230mbits (I have an OpenServe 500/250 fiber line).

I thought to myself that finally it was back to working, but it seems this was temporary, as about 15 minutes ago it started again, and now my upload speeds are back to 60mbits and unstable.

I experienced very similar behavior yesterday, where a test in the afternoon went completely smooth, and then an hour or two later it ended up reverting back to subpar quality. This has not been an issue recently, and only began a few days ago. Something has changed on the side of Cool Ideas or their network provider and it needs to get identified and resolved.
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The fact your line speed is jumping around like that suggests packet loss if there was a problem with international connectivity everyone would be complaining
 
It's not international connectivity, this is even affecting connectivity on-network to the Cool Ideas relay.

It's now working again, and speed tests show my uploads are back to 230-odd Mb. But for how long.
 
Tharaxis said:
It's not international connectivity, this is even affecting connectivity on-network to the Cool Ideas relay.

It's now working again, and speed tests show my uploads are back to 230-odd Mb. But for how long.
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Yeah so line or FNO related, if a time based thing could be congestion related.
 
I don’t think it is, because if I use a VPN I get better overall throughput during those same periods, albeit still unstable (I find VPNs in general unstable for time-sensitive traffic)
 
Tharaxis said:
I don’t think it is, because if I use a VPN I get better overall throughput during those same periods, albeit still unstable (I find VPNs in general unstable for time-sensitive traffic)
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VPNs mitigate packet loss to a degree, as do relays hence why the performance "seems" better. (Our relays use the same transport and transit as everyone and everything else). The underlying issue would still impact the service.

If it was a regional thing, there would be lots of complaints (and there may be l some battling with your same symptoms)

If it was a general thing once again, it would apply to everyone.

You can do some iperfs to confirm. Otherwise, log it and let us know the ref to go through the usual steps.
 
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iperf tests show the following loss over UDP (this is on a 250mbit line):

10Mb: 2-5%
50Mb: 2-4%
100Mb: 2-4%
150Mb: 14%-15%
200Mb: 34%-35%

I'll do another series of tests when the uploads are back to where they should be. The speed constantly flaps between full speed and about 1/4 the speed every day (download speeds remain full speed).
 
Upload speeds are back to normal again, iperf shows the following:

10Mb: 0.79%
50Mb: 0.67%
100Mb: 1.1%
150Mb: 14%
200Mb: 33%
 
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