Cool Ideas Fibre ISP – Feedback Thread 6

CoolEscalator said:
Thanks for confirming,

Yeah the speeds could just be wireless related, but at least we can confirm the package is correct since there is no 50/50 on Reach.
I can confirm the Fibre levels are within spec as well.

Please do log a support ticket should the issue continue though.
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Aaaaand we're back to having issues.

1743801820282.png
 
Speeds to CPT seem a bit better now over the weekend, it went up to 800 and suddenly started dropping to 600.

1743849683401.png
 
Some weirdness still on some international websites like this one (AWS IP) is just looping
eaGAzyrzQt.png
 
The microsoft store version of whatsapp on windows isn't connecting for me at all, not sure if it's whatsapp or CI

EDIT: It's working now
 
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Brenvh said:
The microsoft store version of whatsapp on windows isn't connecting for me at all, not sure if it's whatsapp or CI
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Definitely some lingering issues on CI, Ubisoft Connect won't connect unless I use Cloudflare Warp. Might be DNS related. at all
 
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I can't connect to my Olarm device if I'm on WiFi. Perfect on mobile data.

EDIT: Just resolved itself as I was getting a trace ready. Same as @adam_g, was just looping.

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#COOL-20250403-2354249

@PBCool @CoolEscalator

I have had an issue since Thursday at 2:15pm with the link down. It is a peculiar outage because about 2 homes on the street are still up and running and the rest across all ISP's remain down. We are heading for almost 72 hours with no concrete feedback from Vuma on how they intend to resolve this. Can you kindly provide some kind of timeline, so I know what we are working with.
 
SHANRSA said:
#COOL-20250403-2354249

@PBCool @CoolEscalator

I have had an issue since Thursday at 2:15pm with the link down. It is a peculiar outage because about 2 homes on the street are still up and running and the rest across all ISP's remain down. We are heading for almost 72 hours with no concrete feedback from Vuma on how they intend to resolve this. Can you kindly provide some kind of timeline, so I know what we are working with.
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Hi there, thank you for providing us with your ticket ref number. Your ticket has been escalated to our Tier2 technicians, one of the technicians is going to give you a callback and will provide you with all the information that you need. Thank you for your patience.
 
CoolHelp said:
Hi there, thank you for providing us with your ticket ref number. Your ticket has been escalated to our Tier2 technicians, one of the technicians is going to give you a callback and will provide you with all the information that you need. Thank you for your patience.
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I have had a chat again with your tech and we tested the dial up PPPOE again for the 3rd time. Vuma keeps closing the ticket without resolving the issue and we are now 4 days without Fibre . They need to send a tech out to me on site. They are really not handling this well.
 
SHANRSA said:
I have had a chat again with your tech and we tested the dial up PPPOE again for the 3rd time. Vuma keeps closing the ticket without resolving the issue and we are now 4 days without Fibre . They need to send a tech out to me on site. They are really not handling this well.
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HI there, apologies for the continued delay, I have requested for our team to escalate the issue for you.
Your time and patience is much appreciated.
 
Brenvh said:
Reddit has also been slow for me today and last night, even if it's going to JHB
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It's been terribly slow for me as well. Media barely loads and if it does, it takes ages.
If I fire up WARP then it works perfectly
 
Phalanx said:
It's been terribly slow for me as well. Media barely loads and if it does, it takes ages.
If I fire up WARP then it works perfectly
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HI there, I have asked our team to have another look, as the routing appears to be optimal.
Will provide feedback once received.
 
CoolEscalator said:
HI there, I have asked our team to have another look, as the routing appears to be optimal.
Will provide feedback once received.
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Any news on that iperf server? The initial reason for running the iperfs was to check for loss because of slower speeds to CPT and internationally. Usually my speed to JHB is good, but to cape town it's 400-500mbps fairly consistently, I've gotten 600 a few times though. MFN 1000/500
 
Brenvh said:
Any news on that iperf server? The initial reason for running the iperfs was to check for loss because of slower speeds to CPT and internationally. Usually my speed to JHB is good, but to cape town it's 400-500mbps fairly consistently, I've gotten 600 a few times though. MFN 1000/500
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Sorry about the delay, seems our team didn't manage to check on Friday. I have asked again.

Are you able to also run this command as admin on your PC to see if there are any improvements with the speeds?
Code: 
netsh interface tcp set global autotuning=normal

May I also ask what the issue is you are experiencing? Such as the service in CTN you are trying to access and uitilize the full 1G
Are you also able to advise what speeds you get to different London servers?
 
CoolEscalator said:
Sorry about the delay, seems our team didn't manage to check on Friday. I have asked again.

Are you able to also run this command as admin on your PC to see if there are any improvements with the speeds?
Code: 
netsh interface tcp set global autotuning=normal

May I also ask what the issue is you are experiencing? Such as the service in CTN you are trying to access and uitilize the full 1G
Are you also able to advise what speeds you get to different London servers?
Click to expand...
Nope, I believe the level was already set to normal, no difference.

As for the issue, I haven't had issues with other services but I haven't downloaded much yet, but to most speedtest servers in CPT I speed test to I get around half of my speed, which then makes international slower, and I was told it should generally be full line speed by PBcool, if that is the case then that's pretty much the issue, I don't want my line under performing if it should be full.
 
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