Cool Ideas Fibre ISP – Feedback Thread 6

CoolEscalator said:
Thank you for reaching out.
Normally activations take up to 48hrs. But I will follow up internally as well
Click to expand...
Update: The line seems to be activated with the full line speed. I'll monitor & report any further issues.

Thanks for all the support for the last few days, again much appreciated.

I'll continue recommending Coolideas friends & family.
 
HOAX said:
Update: The line seems to be activated with the full line speed. I'll monitor & report any further issues.

Thanks for all the support for the last few days, again much appreciated.

I'll continue recommending Coolideas friends & family.
Click to expand...
Thank you very much for confirming your connection. I'm glad that all is finally resolved..
We appreciate your continued support:notworthy:
 
Yo is anyone else having like slow connection/long loading times on literally anything in the Cape Town region on openserve?
I can't even load twitch or MyBB properly for that case. It loads eventually after 199999 refreshes but just overall slow connection
 
Henrico101 said:
Yo is anyone else having like slow connection/long loading times on literally anything in the Cape Town region on openserve?
I can't even load twitch or MyBB properly for that case. It loads eventually after 199999 refreshes but just overall slow connection
Click to expand...
HI there, I'm not aware of any general issue at the moment. Is it okay if I can do a Port reprovision for you quick? You will notice a brief disconnection
 
Henrico101 said:
Yo is anyone else having like slow connection/long loading times on literally anything in the Cape Town region on openserve?
I can't even load twitch or MyBB properly for that case. It loads eventually after 199999 refreshes but just overall slow connection
Click to expand...
I had this two mornings in a row just after 08:00 and both times restarting the ONT fixed it.
 
Henrico101 said:
Thanks dude, let's see, how tf do you know what my details are am I crazy or am I like being watched rn
Click to expand...
Oh sorry about that, I should have elaborated. I went in your post history, and found an old ticket you shared with us.
Otherwise I would have asked for it first ofc.
 
So why is it, such as now, our power went off, and when it came back on we have no internet, which means I need to log a ticket so they can reset it their (CISP) side.
Its not my router and its not the ONT.
 
BrendanMc said:
So why is it, such as now, our power went off, and when it came back on we have no internet, which means I need to log a ticket so they can reset it their (CISP) side.
Its not my router and its not the ONT.
Click to expand...
Hi, it's not like our stuff has also stopped :)

Usually, a loss of layer2

Would need to check with the fno why it doesn't restore :(

Lights on CPE/ONT? Who is the FNO?
 
PBCool said:
Hi, it's not like our stuff has also stopped :)

Usually, a loss of layer2

Would need to check with the fno why it doesn't restore :(

Lights on CPE/ONT? Who is the FNO?
Click to expand...
Yip all lights are on. Its vuma bothasig cape town. When i plug directly from pc into ont it shows connected but cant browse. Not sure what else i can do at this hour. Had similar issue last week friday. Only power didnt go off, just woke up to ko net.
 
BrendanMc said:
Yip all lights are on. Its vuma bothasig cape town. When i plug directly from pc into ont it shows connected but cant browse. Not sure what else i can do at this hour. Had similar issue last week friday. Only power didnt go off, just woke up to ko net.
Click to expand...
It is best to then log a ticket for me, and we can have Vumatel investigate what's happening.

We're here to assist, it's frustrating. I understand.
 
Can I postpone my January Fibre cancellation request by 1 month? Is there a penalty for doing so, is it too late to delay my pending cancellation request by 1 month to end of February instead?
 
RogueTr00per said:
Can I postpone my January Fibre cancellation request by 1 month? Is there a penalty for doing so, is it too late to delay my pending cancellation request by 1 month to end of February instead?
Click to expand...
Hi there, the cut-off date for a retraction is the 20th of the month in which your line will terminate. So, you might be billed a retraction fee, should you request a retraction after this date.

Edit: The requests may not be retractable as well, depending on how far the order has progressed with the FNO. So, basically the request will be reviewed & out team will advise if the retraction can be actioned without being billed a re-connection fee.
 
CoolHelp said:
Hi there, the cut-off date for a retraction is the 20th of the month in which your line will terminate. So, you might be billed a retraction fee, should you request a retraction after this date.

Edit: The requests may not be retractable as well, depending on how far the order has progressed with the FNO. So, basically the request will be reviewed & out team will advise if the retraction can be actioned without being billed a re-connection fee.
Click to expand...
Thanks, how much is the retraction fee typically, assuming it's possible to retract?

Must I just try to retract via the portal and then the team will advise?

Edit: I think the retraction worked.

"Retracted cancellation request for service:70675"
 
Last edited:
RogueTr00per said:
Thanks, how much is the retraction fee typically, assuming it's possible to retract?

Must I just try to retract via the portal and then the team will advise?

Edit: I think the retraction worked.

"Retracted cancellation request for service:70675"
Click to expand...
I believe the reconnection Fee is R1000, will need to verify this though (to be confirmed)

RogueTr00per said:
"Retracted cancellation request for service:70675"
Click to expand...
Indeed, you will be able to request a retraction, however this is only client-side. Our team will still need to confirm if the retraction is eligible with the FNO.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X