Cool ideas partially down

[XperiAnce]

Just a heads up, the agent at CISP said these speeds are normal. Sad that being 750mb into a 2gb update after 5 hours is normal. Will be cancelling unless it's admitted that this isn't right, and that someone will look into it.

 

[boyequal]

Just a heads up, the agent at CISP said these speeds are normal. Sad that being 750mb into a 2gb update after 5 hours is normal. Will be cancelling unless it's admitted that this isn't right, and that someone will look into it.

Mmm... International speeds definitely took a beating. HTTP downloads barely reach 1MB/s

 

[Nicholas Marzio]

I have been downloading internationally via torrent and http today ,been maxing out my 50mbps down for 90%+ of the day.

PSN downloads have been fine as I redownloaded a few games.

I haven't noticed any slowdown what so ever so I'm not sure what's up..

 

[boyequal]

Mmm... International speeds definitely took a beating. HTTP downloads barely reach 1MB/s

Taking note of where I'm actually downloading from... Seems like anything from AWS is slow (<1.5MB/s). I cannot say if this is due to the changeover, as I've never really paid that much attention until now.

 

[prox]

Apple / itunes downloads time out
Mybroadband app inaccessible

@pbcool when will this be fixed?

 

[PBCool]

Apple / itunes downloads time out
Mybroadband app inaccessible

@pbcool when will this be fixed?

Our SAT3 link died for about an hour or two last night but has recovered, are you still having issues? We are still waiting on a fault report as obviously there was no cable break.

 

[prox]

Our SAT3 link died for about an hour or two last night but has recovered, are you still having issues? We are still waiting on a fault report as obviously there was no cable break.

Certain downloads, like Apple updates, are still crawling

 

[Fluttershy]

I am getting a high latency (180ms, but stable with no loss) to local services. One is a VPS in JHB (Host1Plus) and another is a dedicated server in JHB (Hetzner).

C:\Users\Doge>tracert 154.127.61.44

Tracing route to term-za.multitel.net [154.127.61.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 2 ms 2 ms 2 ms 155.93.192.1
3 11 ms 10 ms 10 ms 154.0.1.133
4 11 ms 11 ms 11 ms 154.0.1.65
5 * * * Request timed out.
6 174 ms 174 ms 174 ms za-node3.host1plus.com [154.70.152.52]
7 175 ms 174 ms 174 ms term-za.multitel.net [154.127.61.44]

Trace complete.

C:\Users\Doge>tracert 129.232.228.10

Tracing route to 129.232.228.10 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.2.1
2 2 ms 2 ms 2 ms 155.93.192.1
3 11 ms 11 ms 10 ms 154.0.1.101
4 11 ms 11 ms 11 ms 154.0.1.65
5 185 ms 179 ms 180 ms hetzner-1.jinx.net.za [196.223.14.98]
6 176 ms 180 ms 177 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
7 180 ms 185 ms 180 ms row-access-switch1-row17-18.jnb1.host-h.net [197.189.193.46]
8 180 ms 179 ms 180 ms 129.232.228.10

Trace complete.

C:\Users\Doge>

 

[PBCool]

Fluttershy will check our local peers with EOH.

 

[Fluttershy]

I've just noticed my latency to those services go back to what it always used to be (12ms).

 

[PBCool]

Great thanks Fluttershy, have reached out to EOH anyway to try see what happened . We peer with them in 5 locations nationally.

 

[Fluttershy]

Great thanks Fluttershy, have reached out to EOH anyway to try see what happened . We peer with them in 5 locations nationally.

Yay an ISP that knows what they're doing! I'd have a ticket open for around a week trying to have this kind of thing solved when I was on DSL.

 

[Ruane]

I have made a huge mistake. PSN still a crawl. 18 hours for 2gb download. Speedtest is constantly under 4mbps. Atleast its constant which is a plus.

 

[snowwolf]

@Ruane, check your DNS settings. Trying adding 208.67.222.222 and 8.8.4.4 to the router, and renew IP's/flush DNS cache's.

 

[PBCool]

I have made a huge mistake. PSN still a crawl. 18 hours for 2gb download. Speedtest is constantly under 4mbps. Atleast its constant which is a plus.

Let me know if you are still having this issue, we believe it may have been akamai related. We are also busy deploying an akamai cluster within our own network, just waiting on them to deliver.

 

[XperiAnce]

Let me know if you are still having this issue, we believe it may have been akamai related. We are also busy deploying an akamai cluster within our own network, just waiting on them to deliver.

It's definitely gotten better, but still not how it used to be.

My XBL downloads are sitting at around 31Mb/s (out of the normal 49,8Mb/s I used to get on every single download).

Also, the syncing of game data that happens every time you load an Xbox game, which is normally done in under a second, takes anywhere between 20 seconds and, more often than not, times out and asks you to use offline data.

Torrents, NNTP, HTTP, YouTube, all perfect.
PSN, XBL, Apple, and anything hosted on Azure is suffering.

 

[boyequal]

Just an update from my side, for what it's worth.

Yes, it seems Akamai was a bit of an issue; Instagram is way better now.

However, anything from AWS s3 still doesn't go >2MB/s (when multithreaded).

All in all, happy again. Thanks for acknowledging when there is an issue on the network!

 

[PBCool]

It's definitely gotten better, but still not how it used to be.

My XBL downloads are sitting at around 31Mb/s (out of the normal 49,8Mb/s I used to get on every single download).

Also, the syncing of game data that happens every time you load an Xbox game, which is normally done in under a second, takes anywhere between 20 seconds and, more often than not, times out and asks you to use offline data.

Torrents, NNTP, HTTP, YouTube, all perfect.
PSN, XBL, Apple, and anything hosted on Azure is suffering.

We were actually testing this today and all PSN downloads source from a limelight cdn resource in London with a single thread which averages horrible speeds. We have tried to reach out to Limelight a few times now with no response. And it seems to be a worldwide issue with PSN. MS stuff we peer with at multiple locations so unfortunately don't have too much control over their distribution at this point. Apple, Azure etc we meet with in UK with excess capacity so we are in discussions on how their services can improve to customers in SA. Often cloud based services struggle with latency and throughput at this point regardless of capacity.

 

[fishfly]

@PBCool, I've been logging cases via your portal and I guess your technician had no idea about this outage/issue on the 14th...

Can't you guys update your portal to report these issues? I've double checked when I was experiencing extremely slow peering/connections to various sites and speed test results indicated there was a problem with my connection speed... now after 7 days I read this post and I see a bunch of updates from you saying there were issues.

Seems like I was "chasing my own tail" as the problem now is magically resolved from the Ticket point of view...

 

[PBCool]

@PBCool, I've been logging cases via your portal and I guess your technician had no idea about this outage/issue on the 14th...

Can't you guys update your portal to report these issues? I've double checked when I was experiencing extremely slow peering/connections to various sites and speed test results indicated there was a problem with my connection speed... now after 7 days I read this post and I see a bunch of updates from you saying there were issues.

Seems like I was "chasing my own tail" as the problem now is magically resolved from the Ticket point of view...

Hi fishfly, the problem is a lot of the issues were not in our control, IE akamai etc. And it was only certain customers having small issues so if we post this kind of thing as a general fault it creates more false positives than anything else. But this is why we moved away from Seacom all together, we would log faults and just never hear back from them.

When it is contained issues like this it is often resolved by the time we can give notice out which again then creates false positives. Are you still having any issues?