Cool ideas- trying to get through to support

[Tariqe]

Am thinking of signing up with Cool Ideas, called support twice in two days to check response time, first time I hung up after 17 minutes and the second time I was FIRST inline right off the bat, but hung up after 12 minutes, not sure what is going on

 

[sand_man]

eish

 

[PBCool]

Sorry to only respond to this now, I try to focus on our main thread for most issues. Did you come right? And did you speak to connect not support?