Core and internationally bought items

whatwhat

whatwhat

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Searched, but couldn't really find any definitive answers.

Has anyone here tried to take a MacBook or iPhone that was bought internationally to the iStore for warranty/repairs?
What was the outcome?

Back when the iPhone 5 came out I bought a couple of them from BestBuy in the USA on launch weekend, and one of them started giving hassles with the home button a couple of months in. The iStore in Gateway didn't want to touch the phone saying it wasn't bought from an Apple store, and didn't want to touch it.

Just curious if that is actually still the process, or if the international warranty doesn't mean anything here (assume bought new, with original receipt in hand etc.)
 
They didn't give me any hassles not long ago when I took my MBP in for that screen replacement.
 
bwana said:
They didn't give me any hassles not long ago when I took my MBP in for that screen replacement.
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Did you state up front that it wasn't baught in SA from a official reseller?
My first thaught in a situation like this would be to play dumb till they ask.
 
bigboy529 said:
Did you state up front that it wasn't baught in SA from a official reseller?
My first thaught in a situation like this would be to play dumb till they ask.
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You need to fix your keyboard.
 
bigboy529 said:
Did you state up front that it wasn't baught in SA from a official reseller?
My first thaught in a situation like this would be to play dumb till they ask.
Click to expand...

They knew as soon as they typed in the serial number that it was purchased overseas.
 
Got an email from them, they state that they will support the standard 1 year warranty.

*edit* But this will depend on the device ofcourse. iPhones only have a warranty in the region where they are bought, whereas MacBooks are international.
 
Last edited:
I bought my iPhone 7 plus from an Apple store in Atlanta. I specifically asked them about this and they ensured me that any Apple store world wide will honour the standard or AppleCare warranties. Luckily I haven't needed it yet.
 
werfie said:
I bought my iPhone 7 plus from an Apple store in Atlanta. I specifically asked them about this and they ensured me that any Apple store world wide will honour the standard or AppleCare warranties. Luckily I haven't needed it yet.
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iPhones only have warranty in region purchased, so no thats incorrect.
Mac's are worldwide warranty.
 
werfie said:
I bought my iPhone 7 plus from an Apple store in Atlanta. I specifically asked them about this and they ensured me that any Apple store world wide will honour the standard or AppleCare warranties. Luckily I haven't needed it yet.
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Just also remember that there's no official Apple Store in SA, Core / iStore is just a official licenced reseller.
 
lsheed_cn said:
iPhones only have warranty in region purchased, so no thats incorrect.
Mac's are worldwide warranty.
Click to expand...
This
bigboy529 said:
Just also remember that there's no official Apple Store in SA, Core / iStore is just a official licenced reseller.
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I think it would be honoured at any Apple store worldwide.
 
For your sake I'd hope your device wouldn't need hardware service. If a product is defective it will be replaced with a refurbished unit or refurbished components.
 
very interesting post. I am about to launch an Apple online store in SA having an amazingly affordable supply chain to the UK. I actually queried the very same with the online chat the other day regarding an iPad and they said I should bring it in under international warranty.
 
The Flight Guru said:
very interesting post. I am about to launch an Apple online store in SA having an amazingly affordable supply chain to the UK. I actually queried the very same with the online chat the other day regarding an iPad and they said I should bring it in under international warranty.
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iPad is region specific warranty, so there isn't international on it.
 
Years ago an ipod but it had international warranty and no issues
 
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