Could port shaping be my problem?

J

Jonathanb

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I dont know much at all about ADSL so maybe someone can help me. I have a server in the USA that hosts a few sites. All the people who use ADSL are having problems connecting to their control panel (times out) but dial up users are fine. In fact dial up is about 3 times faster. Browsing the sites however the ADSL is faster than dialup as expected. The control panel does uses port 8443 and the only thing that I can think of is that this is one of the ports that is given a lower priority. Anyone know if this could be the case?

Thanks
Jonathan
 
Hey Jonathon

Yes, port 8443 is infact shaped.

That is the sad reality with live with here in SA :(
 
Should have known

Thanks for the quick reply MrBeep

I got a server installed at a mates place in the USA to get by Telkom speed and costs but seems that they have still managed to get me. Maybe I should move too...
 
strugling port problems

Could we contact someone in Telkom to have such a port that is at the moment shaped be unshaped or taken of the list of shaped ports or is our hands cut off from this
 
wait a second, shaping shouldnt cause it to time out, i assume you're talking about a standard plask setup, where they run the plesk httpd on port 8443 and over SSL, at worst you should get dial up speeds on it, not timeouts
 
Might as well have been

Im one of johanathans customers having this prob. The pages are just not even loading. I have even tested it on one and just left it to load and that just never even happened. Sometimes by the 3rd refresh you might get something coming through.
 
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