Crazy MTN bills

W

wmcquillan

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Hi everyone.

I have a client that has ended up with a 15k bill for August and 20k for September.
We have looked through their bill and found that they did down load around 73 gigs for September,

Is there any way to try look into this with MTN and try help get some money back for them?

Thanks for any info.
 
At Vodacom there was a guy that took a 3G card overseas and ran up a R7mil bill on data... Imagine telling your wife how your trip went.
 
wmcquillan said:
Hi everyone.

I have a client that has ended up with a 15k bill for August and 20k for September.
We have looked through their bill and found that they did down load around 73 gigs for September,

Is there any way to try look into this with MTN and try help get some money back for them?

Thanks for any info.
Click to expand...

Does said client have a smartphone?
 
Did he knowingly download 72gb or was it by accident or MTN's fault? Cause if he burned it up on prnz, then there isn't much that can be done for him.
 
Log a billing query with the call centre, be advised though if its relevent charges (and trust me- nobody just forgets that they downloaded that amount of data...) then he will be liable for the full amount.
 
Thanks for the response guys!

The story is the client has a special needs child that had been taken out of school for those two months.
The data I assume was spent on games and movies and youtube vids....I don't think there was any prawns downloaded hehe

Its a tricky one as yes the client did use the data...BUT their average account for the last 3years has been around R1500 and
never gone over R2200. This account has also just been upgraded and the contract that they purchased had a cap on it. so
why did the cap not get carried across?

Thanks
 
With "cap" do you mean a bill limit? MTNSP discontinued this earlier this year.
Otherwise, maybe the previous contract was on top-up which implies a hard limit, but the upgrade was put through as post paid.
 
I have not had a look at there contract details but the way the client explained it to me it sounds like they were on a topup system.
 
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