Crystal Web DSL performance feedback thread Part 4...

Does anyone have a reliable backup account to try, this CW service is absolutely pathetic. Axxess Trial account doesn't seem to work on Fibre, only ADSL.
 
Tried support earlier.

Queue position: 12

And it wasn't moving.

If it weren't for such a lack of alternative options, I would've moved by now.
 
snail112 said:
I was with openweb and had the same issues everyone has now with them.

Then Shaun decided to do his own thing and start an ISP, (by the people, for the people). He recruited me via PM, I cancelled OW, waiting for the month notice, and did not look back eversince, until now.

Sure there were some teething issues, but it was not as bad as the state of the network is now. The last few years on CW were good, but is doea not seem to be worth it anymore.
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Same as you - I am still one of the original sign ups and I really have not had all that much to complain about. While I am hopeful that this is just a blip on the radar for CW while they sort out their teething issues on EvoNet (themselves pretty much...), I see myself looking hard at options for fibre the instant it is installed at the complex I live in. Switching over to a free 1GB Afrihost account just to use the Internet is not something I would like to be doing in 2018. I pay a premium, I expect premium service. Not sure if anyone from CW actually follows this thread anymore, but I really don't like the direction CW is taking.
 
snail112 said:
I was with openweb and had the same issues everyone has now with them.

Then Shaun decided to do his own thing and start an ISP, (by the people, for the people). He recruited me via PM, I cancelled OW, waiting for the month notice, and did not look back eversince, until now.

Sure there were some teething issues, but it was not as bad as the state of the network is now. The last few years on CW were good, but is doea not seem to be worth it anymore.
Click to expand...

So Shaun must be shaken in his boots with people leaving CW during this time then.
Who would be the go-to-ISP this time around in your mind?
 
International is dead again. What alternatives are there, because I think it's time. Saw similar issues on Vox threads a few months ago, so not convinced about them at the moment.
 
Ho3n3r said:
International is dead again. What alternatives are there, because I think it's time. Saw similar issues on Vox threads a few months ago, so not convinced about them at the moment.
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F Sakes, I'm fuming about it. I have to remote in internationally for work and this nonsense happens.
 
sucked said:
So Shaun must be shaken in his boots with people leaving CW during this time then.
Who would be the go-to-ISP this time around in your mind?
Click to expand...

Afrihost seems fairly cheap but I have heard conflicting reports on them. Ditto for WA. Guess you have to try an ISP and see.
 
Messugga said:
Afrihost seems fairly cheap but I have heard conflicting reports on them. Ditto for WA. Guess you have to try an ISP and see.
Click to expand...

I came from AH, I'd rather have AIDS than going through that again, thanks. Their support is even worse than CW currently.
 
The thing I like about CW is they don't have a heart attack every month when I abuse my internet, Mweb used to call me on a very regular basis to tell me that I'm over some imaginary threshold.

I am wiling to bet all ISP's have gone through the same transition to a new network and had teething issues, it might be worth it to stick it out, or is there any other ISP recommended for a very heavy internet user that doesn't cost an arm ad a leg?
 
Not in a life time would I ever go back to Afrihost. I've never before had to deal with such a dishonest bunch of crooks with a fake smile on their faces before.
 
R4ziel said:
The thing I like about CW is they don't have a heart attack every month when I abuse my internet, Mweb used to call me on a very regular basis to tell me that I'm over some imaginary threshold.

I am wiling to bet all ISP's have gone through the same transition to a new network and had teething issues, it might be worth it to stick it out, or is there any other ISP recommended for a very heavy internet user that doesn't cost an arm ad a leg?
Click to expand...

But its always them under "denial of service" attacks. Once there was balls, a ISP was made and now we sit with grownups who can't even mend bridges let lone run a network or communications effectively.

It was perfect and running well after it was actually driven by Shaun for Shaun and now its just a ****show of wonders.

Keoma and Hershaw must be ****ting themselves with laughter looking back at what was said about them and their companies and the the state of things now with CrystalWeb.

1. No bothered but there was clearly issues
2. Then "6 hours and it be good"
3. Ok guys we are under attack

At least OW was consistent with 1122 and account sharing...
 
Yeah I think if CW had simply owned up to the stuff up, said "This might take a day or two, we apologise" rather than "It's DDoS! Now it's EvoNet! Now it's the Mexican Jew Lizards!" there would be a lot fewer cancellations in the wake of this.

The communications handling of this has been a model to teach on how NOT to do just that. Lie to your customers, shift blame, pass the buck, and don't respond to anything.
 
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