Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web said:
Actually we've setup our backend to do precisely this. The development is not that tricky, but we have to build an API on our network systems to do this. So the API is being built so that it checks overall network usage against a few parameters, does a JSON call to our usage tracker per account, and then links to our CRM system to send customised, realistic, and informative data to our customers about their current usage vs our network and how best to help us keep it in line, without having to ask customers to download less. Essentially we'd like to be able to send each customer detailed information in our daily usage emails to them, with customised information about their usage patterns, that will assist our customers in scheduling their large downloads to run off at the right time.
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Oh wow. Awesome!

ToxicBunny said:
Actually no... I get where he is going, but I'd take it even a step further (even though the dev is not worth the effort more than likely)..

Provide an API that can be called once a day or something, that will provide suggested time frames for unthrottled connections and then users can call the API and then modify their schedules automatically to suit. It might even out the network load a bit because your high end users are also the ones who will hopefully be tech-savvy enough to implement something of that nature.
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I love this, but you're right in that too few would be able to hook it up.
 
ToxicBunny said:
Well then, take your API and expand it :p...
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Going on 300,000 lines of code just to get the site and customer portal working properly and securely so far. Then this is part of the on-going development to get the best information out to our customers. We could also just build a standard API call into the customer portal instead to show each customer when best to schedule their downloads. We could even build some logic in there to predict whether their expected downloads will all complete in this time.

There's a lot we can do - but the dev work costs a fortune and complicating things for little reward can also be a little short-sighted on our part.

We really do want to nurture a more knowledgeable customer-base though, and this is why we're always being transparent. We know that you guys are already tech-savvy - there's no room for error or BS on our part. :D
 
As an aside, we also know that our tech-savvy customers will always be the first to understand the constraints an ISP faces, and are willing to assist in changing usage patterns. The responsibility then lies with us to ensure that you have the transparent data with which to best make decisions for yourself. That's part and parcel of what we're working on behind the scenes.
 
Sweet!..

Grand Overlord position here I come..

Am I allowed to outsource the dev work to India? :D
 
Netflix should not be a problem, when it comes to series it will auto pause around 2 and a half episodes with options to continue. Regarding the usage thing per customer and the overall network status, can't you just build a google chrome and firefox-addon that let's us sign into our account and ONLY shows current and projected usage and current network health? Also in my opinion if all customers agree to download from 12am to 6am you might as well apply shaping till 12am to ensure better real-time services? I know the downloaders will behead me for this, but damn streaming was a beatch last night on my legal service.
 
We don't advocate death for your types of statements..

We will advocate sending your wife and daughter things that will end up with YOU getting the look, and if that doesn't work.... well then torture is always an option. But death is too easy for your kind.
 
ToxicBunny said:
We don't advocate death for your types of statements..

We will advocate sending your wife and daughter things that will end up with YOU getting the look, and if that doesn't work.... well then torture is always an option. But death is too easy for your kind.
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HAHA. Sadly enough that angry look is also a sexy look. So I'm scared and turned on at the same time. :p
 
ToxicBunny said:
No problems...

My hourly rate is roughly R550k per hour or part there of...

I am slightly negotiable on that figure of course for an extended contract.
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We pay in beers and pizza. And not that crap light "beer" OMB drinks. We also pay in occasionally hostile company as well. Do we have a deal?
 
saa044 said:
HAHA. Sadly enough that angry look is also a sexy look. So I'm scared and turned on at the same time. :p
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The world usually works like that...

Don't worry though, we will engineer it in such a way that you will end up being more scared than turned on.... and the fight or flight response will kick in... Might get amusing after that though, so we will probably have to sell tickets to the show.
 
Crystal Web said:
We pay in beers and pizza. And not that crap light "beer" OMB drinks. We also pay in occasionally hostile company as well. Do we have a deal?
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We have room for negotiation at that point....

The hostile company MIGHT be the deciding factor.. But I am still deciding about allowing Gladys to be present....
 
ToxicBunny said:
We have room for negotiation at that point....

The hostile company MIGHT be the deciding factor.. But I am still deciding about allowing Gladys to be present....
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Maybe Gladys IS the hostile company
 
Crystal Web said:
I've introduced him to a few since he's been up in JHB. None of them have named his beard yet.
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You mean they didn't run away screaming?

I'm impressed.. JHB females are clearly more jaded than their coastal cousins.
 
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