Crystal Web (NEW ISP) ADSL Feedback

[saa044]

HAHA

 

[Phinix]

It's too late. I'm now highly offended and upset, and contemplating why I even do this any longer.

Might as well just shut it all down!

SHUT IT ALL DOWN!

Do you have a big red glowing nuclear button in the middle of the office?
Or is it just a small plug in the wall? lol

 

[Crystal Web]

Do you have a big red glowing nuclear button in the middle of the office?
Or is it just a small plug in the wall? lol

It's a two prong plug in Glady's bedroom. Reminds me, we need to change it sometime. Customers are having authentication issues.

 

[saa044]

It's a two prong plug in Glady's bedroom. Reminds me, we need to change it sometime. Customers are having authentication issues.

Man I swear, if you guys close this ISP down I will give up internet all together. Will just be awful to go back to something like that other previous isp. lol.

 

[Crystal Web]

There are no plans to do anything of the sort. I can assure you. Quite the contrary, in fact.

 

[325i]

Seems everything is back to normal this morning thanks for the help past night

 

[Electric]

May ask CW what has changed in PE in the last few days?
Why has my account gone from performing to not worth using?

It's just a general question, I'm not looking to demand change or anything.
I'll be honest and say I find it quite interesting really.

 

[balky]

Another question: DynDNS - you guys want it?

YES! although I already have a static IP address. Even you guys couldn't change it

 

[getafix33]

May ask CW what has changed in PE in the last few days?
Why has my account gone from performing to not worth using?

It's just a general question, I'm not looking to demand change or anything.
I'll be honest and say I find it quite interesting really.

Me to in EL

Two nights ago Youtube was great. Last night even SD quality buffered a lot.

 

[balky]

BTW, this is where the customer chat feature would be great, wouldn't it? We could engage with a quick focus group of customers for feedback about a few minor things here and there.

Problem is in real time not everyone will be available.

 

[waynehooper]

Was the same with me in EL last night as well. My free 1GB accounts with 2 other ISP's were also misbehaving - looks like it's a East Cape problem again!!!!

Me to in EL

Two nights ago Youtube was great. Last night even SD quality buffered a lot.

 

[Electric]

My Afrihost account performed just fine though.
CW was the one with the issues.

I just don't understand really.
When I first signed up for CW 3/4 months ago everything ran perfectly for the most part.
This month however it is really not performing above 300kbps.

 

[Dade Murphy]

Is support offline?

 

[Crystal Web]

Is support offline?

No. Just checked and the systems are up and working.

 

[Hectic]

Is support offline?

Working for me.

 

[Sinbad]

Registered on our realm I'm afraid. We can do this, but we'll charge you for the realm as it resolves to a realm name. But a CNAME may work - we can test.

Have spoken to the evil genius hosting my DNS zone, and it seems his servers may well accept the Mikrotik native automated secure DNS zone updates. Freaking A.

 

[Crystal Web]

May ask CW what has changed in PE in the last few days?
Why has my account gone from performing to not worth using?

It's just a general question, I'm not looking to demand change or anything.
I'll be honest and say I find it quite interesting really.

Trying to fix things. It may cause the odd issue here and there - if it continues and there is no suitable solution to fix things once and for all in the Eastern Cape we'll make another plan for the affected accounts.

 

[Dade Murphy]

Using usb tethering from my phone because my account isn't authenticating but I think the chat widget is being blocked by my ad blocker. Is there a url I can use to get to the chat?

 

[Crystal Web]

Using usb tethering from my phone because my account isn't authenticating but I think the chat widget is being blocked by my ad blocker. Is there a url I can use to get to the chat?

Looks like your exchange is having issues - checked now and the exchange is not reporting data to us. No network notice issued for your region yet by Telkom though.

 

[Electric]

Trying to fix things. It may cause the odd issue here and there - if it continues and there is no suitable solution to fix things once and for all in the Eastern Cape we'll make another plan for the affected accounts.

I'm more interested in what broke tbf.