Crystal Web (NEW ISP) ADSL Feedback

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You, sir, are flippen awesome. You can use that in your testimonials, from us. :D
 
Crystal Web said:
You, sir, are flippen awesome. You can use that in your testimonials, from us. :D
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This is the longer version:

Life before Crystalweb:

Ah ****, my music is buffering – switch to another ISP account. Ah ****, RDP to Server 1 is lagging – switch to another ISP account. Ah ****, browsing is slow – switch to another ISP account. Ah ****, now RDP to Server 2 is lagging – switch to another account. Ah ****, need to download a file – switch to another ISP account. Ah ****, that account is capped. Ah ****, my music is buffering – switch to… ****… which one does music work on properly again? FML.

Life after Crystalweb:

Internet that just works – all the time!
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Ok it reconnected during the night.

No idea as to what the problem was. Will test more D3 this evening when I get home.

I seem to find that the connection is suffering from packet loss, especially when in a group or when fighting a pack of mobs with an affix like Electrified. However, I can even replicate the issue when in a solo game in the town area using a wizard with disintegrate. After channeling, I can run for about a second while the cast animation still plays. Spam clicking (to issue multiple commands) makes the issue much worse.

An interesting point to note is that one of my friends with a terrible 3G connection has the same issue when fighting the same type of mob. It doesn't have any issues when on a free trial account which points to this being a CW problem. Something changed within the last week and I may even extend to asking for a trial account this evening just so I can test on the same network. Please don't pull an OW and issue me with a new account! :p

While I could zap this all in an email, I post it here in the hopes that others are having similar issues. While I don't expect special attention, I feel this is valid feedback. I have done my part with sending of pathpings (and will continue to do so), but I really didn't buy an unshaped account to play on free trial accounts. This takes me back to my Openweb experience, where I pretty much had to do the same. After experiencing an issue last night with capping out the AH one, I then spent 40 to 50 minutes trying to get my CW account connected again. This is just not on.
 
Not sure but should at least be an auto response with a ticket number?
 
Paul Hjul said:
6pm - as a rule, but I am working on a couple of things at the moment and can take a support query
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Well, 5pm. You volunteering additional hours there? :D

I think the JHB storm has caused a little havoc with a few connections
 
D3 semi playable tonight. Had a few spikes so far, but haven't had to switch out account.

Though I am powerlevelling someone at the moment, so I am a little more forgiving and so is the game with regards to mob density.
 
Been collecting pathpings to the CS:GO server all day, every hour with 2 ISP accounts. Seems like the route Cybersmart uses is a tad longer and goes bork when they're is a high player count in game. Although the problem is not only on CW, I think some change in the route taken (to avoid that ratchet link) would prevent it from going bork every so often.

Will email support on Monday with data to get this started.
 
And up to 1080 :D
Don't know if Paul did anything but if so, thanks!
 
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