Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web said:
Being able to use the net during the day is just how our accounts work. :D

But the poor download speeds are are only on the international side of things and are being resolved. Customs are holding the final piece of the puzzle which should see configuration of the resolution begin on Friday, at which point not only will you have awesome daytime speeds and general internet, but your downloads will revert to what you're expecting as well.
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dunno for some reason my downloads are perfect the way they are :P
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PhreeMe said:
Hey CW

I know a lot of questions are being asked about an un-launched product, but will those who make it into the high percentile of P2P be able to see it on the portal?

Will there be a specific usage tracker that you are able to see what volume of P2P traffic you move? This would greatly help me as I am not sure how to determine whether any of my MMO's use this protocol :cry:
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We're currently building the portal to be as transparent and informative as possible. If there's a function missing, support can help you out, and we'll always look at introducing the functionality as well if there's a case for it.
 
I think the issues I'm having so far are related to the international link issue. As youtube, Twitch and HTTP downloads all bounce up and down from 80KB to 400KB. Twitch seems the worst hit as you cant really stream anything atm. But i guess we'll find out the real performance once the link is fixed.
 
Intox said:
anyone else getting packet loss on international?
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Busy starting my tests to see how everything is running; I'm noticing a bit of packet loss on international connections.

Will report back again a bit later :)
 
Phinix said:
I think the issues I'm having so far are related to the international link issue. As youtube, Twitch and HTTP downloads all bounce up and down from 80KB to 400KB. Twitch seems the worst hit as you cant really stream anything atm. But i guess we'll find out the real performance once the link is fixed.
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Please drop us a message to support to investigate for you. YouTube and other real time protocols are prioritised. Twitch is a difficult one as it's reliant on the uploader's line quality and a hundred different connections between to get to the stream, so it's very difficult to run standardised tests to Twitch.
 
Im really interested in looking at pricing, but your sales department doesn't seem too interested in getting back to me?

Sent 2 follow up emails, and haven't heard anything since :(
 
Hey again Crystal Web,

Just thought I'd share with you, if it helps in any investigations, but at the moment for me, Twitch.tv and Netflix are impossible to use. Netflix won't stream at all, and if I'm lucky I hit 40KB/s on Twitch on several channels that I've tried.

Youtube seems to be working well enough at the moment however.
 
Tman* said:
Im really interested in looking at pricing, but your sales department doesn't seem too interested in getting back to me?

Sent 2 follow up emails, and haven't heard anything since :(
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Hi TMan,

Our support desk is taking priority over sales at the moment, so apologies for any delay. If you PM me your details I'll have a look at it to see why there has been no response. I did notice one or two tickets sitting idle for too long and I have kicked some butt this side to get the guys on it.
 
Pythos said:
Hey again Crystal Web,

Just thought I'd share with you, if it helps in any investigations, but at the moment for me, Twitch.tv and Netflix are impossible to use. Netflix won't stream at all, and if I'm lucky I hit 40KB/s on Twitch on several channels that I've tried.

Youtube seems to be working well enough at the moment however.
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Hi Pythos,

Please send your results to support. Netflix should not be "dead" whatsoever. Just tested on our end and it isn't the case, so let's see if there isn't something else at play here for you.
 
Pythos said:
Hey again Crystal Web,

Just thought I'd share with you, if it helps in any investigations, but at the moment for me, Twitch.tv and Netflix are impossible to use. Netflix won't stream at all, and if I'm lucky I hit 40KB/s on Twitch on several channels that I've tried.

Youtube seems to be working well enough at the moment however.
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Interesting, tried Netflix this morning and Futurama was playing back 100% fine. Had it on for about 10 minutes just to make sure no buffering.
 
Crystal Web said:
Hi Pythos,

Please send your results to support. Netflix should not be "dead" whatsoever. Just tested on our end and it isn't the case, so let's see if there isn't something else at play here for you.
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Thanks Crystal Web, I'll do that. Any suggestion on what I should send as results? Is there any program I could get that could generate data that would be useful?
 
Gatsby said:
Interesting, tried Netflix this morning and Futurama was playing back 100% fine. Had it on for about 10 minutes just to make sure no buffering.
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Thanks Gatsby, appreciate that feedback. I wonder if it's my exchange or some such.

@Crystal Web and @wingnut, thank you both very much for the links; I'll grab those tools and see what I can discover. :)
 
Crystal Web, should I post my results here, or send them straight to the support department? Which would be easiest for you?

Given the good results I've been seeing from others, I have an eerie feeling that my poor results could be physical line related.
 
Pythos said:
Crystal Web, should I post my results here, or send them straight to the support department? Which would be easiest for you?

Given the good results I've been seeing from others, I have an eerie feeling that my poor results could be physical line related.
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Please send your results to support for us. Remember that in investigating issues, we will need to look at your specific account and details.
 
@Crystal Web, thanks again for the help so far, much appreciated :) Will send them an e-mail shortly.
 
tsume said:
Still haven't recieved login info, think CW has forgotten about me
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Hey tsume,

My apologies if this is the case. Please drop a mail to sales to remind them as I can't reconcile forum names to user accounts or tickets on my side. Or PM me your details and I'll follow up for you
 
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