Crystal Web (NEW ISP) ADSL Feedback

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Necuno said:
I'm curious... is CW's US route different from the UK route? Seems so :whistle:
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I always set my vpn and dns servers to the UK for that reason.......i find that most often US route has to go through the UK(not literally i mean Europe in general) anyways :/
 
Lord Nikon6 said:
Speeds seem rather abysmal here as well, but I am being patient. Really want the nntp server to work so I can test it though
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I trust this is going to get sorted out, else I would have made a plan already. Just seeing what exactly is ****ed so I can carry on with that which is not... Single Player night then :( :D
 
Necuno said:
I trust this is going to get sorted out, else I would have made a plan already. Just seeing what exactly is ****ed so I can carry on with that which is not... Single Player night then :( :D
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It is, it really is. The only hold up is customs, I can assure you. All is very soon going to be great on the international side of things.
 
Crystal Web said:
It is, it really is. The only hold up is customs, I can assure you. All is very soon going to be great on the international side of things.
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Storm the front! We all could just pay them a visit with bats and blame GTA :twisted:

Thanks for the reassurance :)
 
Necuno said:
I trust this is going to get sorted out, else I would have made a plan already. Just seeing what exactly is ****ed so I can carry on with that which is not... Single Player night then :( :D
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I fully believe that as well, besides, it is day 1, it won't be all cherry blossoms from the start.
 
Necuno said:
Storm the front! We all could just pay them a visit with bats and blame GTA :twisted:

Thanks for the reassurance :)
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Lord Nikon6 said:
I fully believe that as well, besides, it is day 1, it won't be all cherry blossoms from the start.
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Thanks for your support and patience guys. It will be rewarded, and I know that mybroadband members' patience on poor speeds can be a little thin at times. :D
 
Crystal Web said:
Are they addressing any issues you may have though?
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we're working on it, the last mail I received was a bit disconcerting and it may have indicated a slight whoops on your side

otherwise I think today has finally confirmed an exchange issue that I've been suspecting for some time, it just seems that today of all days the matter has been particularly bad, probably the worst yet and I'm picking it up across multiple accounts not just CW.
 
Crystal Web said:
Thanks for your support and patience guys. It will be rewarded, and I know that mybroadband members' patience on poor speeds can be a little thin at times. :D
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We can be a little rough sometimes, but all we want is the truth, no "erm we are testing this, or we are that, or telkom this, I just peeled a Banana but that won' fix your internet"
 
We've confirmed a problem on the newsserver and are on a 24 hour META* for it being fully operational with a HETA* of less than 12 hours.

*Murphy ETA for the pessimists
*Hopeful ETA for the optimists - it will be repaired imminently ...

Apologies for this
 
Little disappointed that my international gaming latency seems to be all over the place (bounces between 180ish and 280ish). I'm assuming this has to do with the hardware issue? (My other ADSL accounts work fine).
 
zolly said:
Little disappointed that my international gaming latency seems to be all over the place (bounces between 180ish and 280ish). I'm assuming this has to do with the hardware issue? (My other ADSL accounts work fine).
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Almost certainly related, and should be resolved soon. But you're welcome to contact support and we'll investigate to rule out any other possible issues if you'd like?

Support is now 24 hours as of today, even though we haven't officially launched yet.
 
Crystal Web said:
Almost certainly related, and should be resolved soon. But you're welcome to contact support and we'll investigate to rule out any other possible issues if you'd like?

Support is now 24 hours as of today, even though we haven't officially launched yet.
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Na, I doubt it's anything else. Can't complain too much about the account otherwise. Even with the international issues it's performing better than my old main uncapped account did.
 
Lord Nikon6 said:
We can be a little rough sometimes, but all we want is the truth, no "erm we are testing this, or we are that, or telkom this, I just peeled a Banana but that won' fix your internet"
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zolly said:
Little disappointed that my international gaming latency seems to be all over the place (bounces between 180ish and 280ish). I'm assuming this has to do with the hardware issue? (My other ADSL accounts work fine).
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I'm must say, for an ISP whose hand was forced, and they are trying their utmost to cater for everyone, even before their launch date, with their repeated information about the international link, as well as their product packages that they are still to announce.

Calm the **** down!! They are trying to accommodate this unexpected influx, to cater for us!! Hats Off and respect them for what they are trying to accomplish!

Read the thread before screaming!

* We all know about the international issues!
* We all know about the P2P and NNTP treated as P2P.
* We all know that they are still trying to get their support structure established.
* We all know that they are getting their website established.
* We all know that they have not had sleep for the last 36 hours.
* We all know that they have not officially launched yet.

They relinquished and are trying to cater for us needy internet starved persons, not bandwidth hogs, as what other ISP's would classsify us as. They could have been hard-@ssed and said "wait for launch day", but they are trying to please all of us at the expense of their sleep.

Patience guys!!! Once they launch, then we can hit them with the "what if" scenarios.
 
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ai. not a very happy Crystalwebber... speed around 100kbps... more or less a quarter of my speed at OW...

maybe should have waited a month...
 
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