Crystal Web (NEW ISP) ADSL Feedback

Status
Not open for further replies.
Fjorko said:
But then they should have let us test their network for free :-)
Click to expand...

You are welcome to try that angle if you want...

I'm happy that I managed to pretty much halve my spend on ADSL Data by moving to Crystal Web... my browsing is mostly fine, streaming is fine, nntp and such can be slow at time but its still fast enough for me to get what i need off it... all in all I'm currently a relatively happy customer and when everything is properly sorted I expect to be a very happy customer.
 
SpySam said:
This I can accept, but every time talking to their support its the same old pathping crap. Stop that and just tell me listen we are buggered atm. Gives me the feeling they are thinking I'm 5 or an idiot.
Click to expand...

Without the info they're asking for they can't isolate the issue and try and fix it....

Networks of this scale are not simple plug and play setups, there is a monumental amount of configuration that has to happen and its very very finnicky configuration as well.
 
ToxicBunny said:
Without the info they're asking for they can't isolate the issue and try and fix it....

Networks of this scale are not simple plug and play setups, there is a monumental amount of configuration that has to happen and its very very finnicky configuration as well.
Click to expand...

That i don't accept, i complained the first time and it staid the same. Stop giving me the run around and own up to the problem. We are all adults here........
 
SpySam said:
That i don't accept, i complained the first time and it staid the same. Stop giving me the run around and own up to the problem. We are all adults here........
Click to expand...

No offence but you clearly have NO idea how complicated it is to get a network up and running properly on this sort of scale.
 
ToxicBunny said:
You are welcome to try that angle if you want...

I'm happy that I managed to pretty much halve my spend on ADSL Data by moving to Crystal Web... my browsing is mostly fine, streaming is fine, nntp and such can be slow at time but its still fast enough for me to get what i need off it... all in all I'm currently a relatively happy customer and when everything is properly sorted I expect to be a very happy customer.
Click to expand...

Well, glad you are OK with the speeds you get. I am not on the other hand (Daron). My 10Mb account is performing like a 1Mb account most of the time, and with that I have an issue. With the temp IS account - it performed like a 10Mb account should, so I know it is capable, hence why I said, I have been, and still am patient to see how things progress, but there is going to come a time where I will just have to go elsewhere to get what I pay for ( and at the moment - the options available seem very limited ).
 
You do know that the IS account was running on a completely separate network to the one they're trying to fix for us?
 
ToxicBunny said:
No offence but you clearly have NO idea how complicated it is to get a network up and running properly on this sort of scale.
Click to expand...

None taken, but the way its being handled is 'n bit of a stuff up atm. They could look up on my email/usename/id like they ask every time to see mmmmm ok this guy. Sir we are still looking into the problem. We realize our network is congested/stuffed/sabotaged. Please no need for further waisting your time, we will get back to you asap.

I makes my piss boil every time i have to go trough the same stuff every time just to hear wtf is going on.
 
SpySam said:
That i don't accept, i complained the first time and it staid the same. Stop giving me the run around and own up to the problem. We are all adults here........
Click to expand...
The pathpings arn't trying to pin the blaim they are trying to find out whats wrong....don't assume everytime something goes wrong they know what it is...especially when they are this new.

I normally have a traceroute ready for them just to get it out the way, then we talk...they havn't even once told me i had a line fault or i have congestion. they have always been straightforward with me either what the problem is or that they have no clue.
 
I agree, support's been the best I've seen in a long time.
 
SpySam said:
None taken, but the way its being handled is 'n bit of a stuff up atm. They could look up on my email/usename/id like they ask every time to see mmmmm ok this guy. Sir we are still looking into the problem. We realize our network is congested/stuffed/sabotaged. Please no need for further waisting your time, we will get back to you asap.

I makes my piss boil every time i have to go trough the same stuff every time just to hear wtf is going on.
Click to expand...

Not that simple, the issue you have today is more than likely COMPLETELY different from the issue you had yesterday, or the day before.... They NEED that info to pinpoint where the issue is and correct either the routing, or whatever might be causing it.
 
What REAAAALY gets me hot under the collar is when one of my Progressive House / Trance mixes buffers ! You cant dance to a tune if it buffers people ! It just destroys your rhythm !! LOOOOOOOOOOOOOOOL !!!!:D
 
ToxicBunny said:
Not that simple, the issue you have today is more than likely COMPLETELY different from the issue you had yesterday, or the day before.... They NEED that info to pinpoint where the issue is and correct either the routing, or whatever might be causing it.
Click to expand...

To me its that simple, i paid in full with no disclosure of any problems from their side.
 
Fjorko said:
What REAAAALY gets me hot under the collar is when one of my Progressive House / Trance mixes buffers ! You cant dance to a tune if it buffers people ! It just breaks your rhythm !! LOOOOOOOOOOOOOOOL !!!!:D
Click to expand...

You need to listen to decent music then :p
 
SpySam said:
To me its that simple, i paid in full with no disclosure of any problems from their side.
Click to expand...

Well then I hope you have fun with any other ISP that you move to who doesn't have such open and honest support...

Running an ISP is not a trivial thing, finding issues is even less trivial when you are jacking into the Internet and trying to get the routing correct so that everyone experiences decent internet speeds, and it also doesn't help that they only have control of a very small portion of the bits that can cause you personally an issue.
 
Fjorko said:
But that's exactly what I do man ! It's just the most awesome'est tunage on the planet !
Click to expand...

Liez, there is only one.. Nirvana.. everything else is just rubbish... we covered this earlier today damnit!
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X