Crystal Web (NEW ISP) ADSL Feedback

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How much data does CSS use in a hour? Just thinking the Afrihost Mobile data deals are pretty good in the rare case ADSL does not work, and even when im throttled on my mtn connection it still outperforms ADSL on some online games.
 
Sephiroth96 said:
DJ if you can honestly say I need a business type account for the following, then I would gladly consider switching to a business account, but tbh I don't think the following justify a business account:

Do I need a business account for the occasional, work from home, vpn connection to work?
Do I need a business account for an 70mb update on a game?
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Put yourself in my shoes here: in order to change the product to allow for your requirements, we need to reprice everything again. I can't create custom shaping rules just for one client as I then need to provision bandwidth only for you. Instead we simply say (on this product) here is how to get the most out of these accounts, and ask that you abide by the requirements.

But to answer your questions:

1) no, just let us know which VPNs you require occasional access to and we'll set that up
2) not if you schedule that download if it's p2p traffic. In order to keep the price-points where they are, that's all that we ask of you. If it's an ordinary http download, then there should be no issues with that sort of an update at all. If there are, please let me know.
 
SIlvRav said:
Ok, I need to add my 2cents now.

So far I have been happy with CW and wish to add the following

1. Thank you for an unshaped uncapped prodcut, until recently. Please let me know when and waht pricing an uncapped unshaped account will be availible again as I do a lot of P2P between my various sites and therefore require this.

2. What is your shaping times as last night between the times of 12h00 and 05h00 my everage DL was only 100kbs where it use to hit 450,-550kbs easily.

3. Although your communication schedule are great, be a more open in the content of the communcation. The new accounts you send us for the test for unshaped/uncapped was limited to a certain capacity....something you did not make us aware of your in communcation....that and you also did not mention outright that once you back on your old account shaping will now be in full swing.

Overall I am sticking it out with CW as they have been open and honest then other ISP"s but please let me know when the new pacakges will be availible as I can not sit with only 100kbs during offpeak hours.
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1) we certainly will be releasing pricing on this very soon.
2&3) it's not about specific shaping, but network priorities. All accounts are dynamically contended based on network load, and pull resources from other pools of bandwidth. This is how best to operate the net - if all protocols operated in the same pool of priorities, you'd have packet loss occurring frequently. So p2p is still a low priority, so if the network is being hammered, peer to peer is the first to have throughput reduced as other pools of bandwidth demand capacity or as the contention increases in this pool as everyone fires off their downloads for the same thing. The other thing to consider is that Telkom's infrastructure at, say, 12am, gets massively congested as consumers' automated downloads fire off. often the contention doesn't happen on our side, but theirs. Looking at last night's traffic, there was a big spike at midnight as expected again, but not sufficient to warrant the speeds you saw, so this may be a mix of both issues. It's not possible to tell after the fact though.
 
Electric said:
My CW account will be lost if I don't get my problems sorted soon.
I couldn't connect to a single game last night in CS.
It was so frustrating.
Changed to Afrihost and all was fine.
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There is an issue in your area we're investigating. It has been escalated to the right guys on your behalf and we're now waiting on their report.
 
RoMark said:
Any news on the Eastern Cape issues?
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Yes, we've identified the problem, and the teams are working on resolving it, which is why we asked all EC customers to send us some tracerts yesterday - I'm hoping the agents sent this request to you as well?
 
Crystal Web said:
1) we certainly will be releasing pricing on this very soon.
2&3) it's not about specific shaping, but network priorities. All accounts are dynamically contended based on network load, and pull resources from other pools of bandwidth. This is how best to operate the net - if all protocols operated in the same pool of priorities, you'd have packet loss occurring frequently. So p2p is still a low priority, so if the network is being hammered, peer to peer is the first to have throughput reduced as other pools of bandwidth demand capacity or as the contention increases in this pool as everyone fires off their downloads for the same thing. The other thing to consider is that Telkom's infrastructure at, say, 12am, gets massively congested as consumers' automated downloads fire off. often the contention doesn't happen on our side, but theirs. Looking at last night's traffic, there was a big spike at midnight as expected again, but not sufficient to warrant the speeds you saw, so this may be a mix of both issues. It's not possible to tell after the fact though.
Click to expand...

Thanks.

There was no congestion at my exchange last night as I did tracert routes and test.

I set up a time with your support for tonight to run more tests.
 
Crystal Web said:
Yes, we've identified the problem, and the teams are working on resolving it, which is why we asked all EC customers to send us some tracerts yesterday - I'm hoping the agents sent this request to you as well?
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They did.
My tests were pretty bad, but local seems better this morning and that is why I asked. International still seeing some packet loss.

Just love it when the ISP support contact/informs me of issues that I wasn't even aware of.
:)

Thank you.
 
RoMark said:
They did.
My tests were pretty bad, but local seems better this morning and that is why I asked. International still seeing some packet loss.

Just love it when the ISP support contact/informs me of issues that I wasn't even aware of.
:)

Thank you.
Click to expand...

It's a pleasure. ;)
 
RoMark said:
They did.
My tests were pretty bad, but local seems better this morning and that is why I asked. International still seeing some packet loss.

Just love it when the ISP support contact/informs me of issues that I wasn't even aware of.
:)

Thank you.
Click to expand...

Well try it the other way round.
I had to notify them of the problem after debating the fact that my line was running poorly.
Only after a few tracerts and pathpings did the support staff admit the problem was on their side.
After being told my exchange looked fine and that I should get my port reset.
 
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