Crystallweb international performance

Sinbad said:
Signed in from your vuma install location?

I've tried to sign in from work and it's just hanging.
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Yes, on location - but that was a few minutes ago. Anything can happen in that time on Crystal Web!

Apparently Axxess tells me it's now deliverable, hopefully I can switch immediately.

Now do I be a real s**t and just not pay CW for this month (that I probably owe)?

EDIT: yup - hanging.
 
phaktza said:
Yes, on location - but that was a few minutes ago. Anything can happen in that time on Crystal Web!

Apparently Axxess tells me it's now deliverable, hopefully I can switch immediately.

Now do I be a real s**t and just not pay CW for this month (that I probably owe)?

EDIT: yup - hanging.
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A word to the wise
CISP. Not axxess.
 
Sinbad said:
A word to the wise
CISP. Not axxess.
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Thanks, but Axxess has actually been great.

Remember how Crystal Web was spoken about in hallowed halls with the same reverence as CISP? I'm putting my life in the hands of someone who first provided me with data on my 384kbps ADSL line - you can't just forget that kind of history (unless you're CW in which case you can go f**k yourself)!
 
Okay, cancelled CW via the Vumatel portal last night. The service was terminated at midnight by Vumatel and I added the Cool Ideas service this morning. Took around 30min to activate.
 
Just got this from them but it doesn't make me any less pissed off and about to cancel with them.

Dear Customers,

We send this mail to communicate with you regarding certain events that have recently occurred.

Due to circumstances that were initially beyond our control, your connection has been subjected to a Distributed Denial of Service (DDoS) cyber attack. We have been working tirelessly to try to absorb and mitigate the issue on your behalf involving numerous sleepless nights for all networking staff. In order to achieve this we have made significant investment to upgrading infrastructure to ensure that we are the operating at the bleeding edge of DDoS security, and we have made significant strides in this regard. We fully understand that your internet connectivity has not been up to par in recent days and we are truly upset that you as our valued customer have been affected by this, but rest assured that we are doing everything in our power to ensure that you will receive as little impact from this, and appreciate your support, feedback and understanding in this regard.
We are working together with teams locally and internationally, as well as with local cyber-crime units at the South African Police. In addition international cyber-crime experts have joined the investigation process due to the international nature of the attacks.
During this time we acknowledge that our support operations have not been at the level of service you have come to expect from us, due to the overwhelming volumes. To address this, we are currently training new staff and restructuring the support to bolster capacity, which will not only address short-term service level quality, but ensure that in the long-run we are suitably prepared to handle the increased volumes that such an event demands.
We truly thank you for your continued support and recent feedback which has helped us to identify shortcomings and quickly address them.

Kind Regards

Crystal Web
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Also why are they only telling us this now, after days and days of being pissed off and thinking the issue could be x or y or z with my various machines and hopeless wireless in my house, especially if they knew that their support was up to **** at the time as well?
 
And what's with them supposedly being DDoS'd all the time anyway? Every time there's an issue that's the story they tell you. Who hates them so much that they just sit all day every day DDoSing them? And why do they hate them so much? I know why I hate them, and now I hate them for a second reason as well.
 
lrossouw said:
Ok I cancelled earlier today an email confirming cancellation at midnight but here I am still on the internet. How to proceed?
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Have you managed to order one of our services? PM me your object number and Vumatel username if you can.
 
Left Crystal Web a long time ago as they have been crap for much longer than just the past few weeks.
 
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