Based on the information you have provided and the tests performed, we have determined that your product is defective and warranty support is needed. Please contact point of purchase regarding a warranty claim, NOT product return. We recommend that you include a copy of this email to confirm that your product has been found to be defective and warranty replacement needs to be processed. Please do not worry, once you’ve contacted the retailer the warranty process should be quick and painless.
If after contacting the retailer you have additional questions or require further assistance, please get back to us and we will be happy to assist you.
Why Retailer and not Logitech?
1) Retailers have stock on hand and local distributors who are able to get products to you faster, in many cases even the next day.
2) We will need to create replacement order with details like VAT invoice and other. This will have to be evaluated by our warranty department which may delay the whole process for a replacement. Unfortunately, right now we are overloaded and the whole process can take up to 3 weeks.
3) We are an international company with distributors all over the world, however, it is not possible to have them in every location as a local retailer would.