CranialBlaze
Expert Member
- Joined
- Jan 24, 2008
- Messages
- 4,207
- Reaction score
- 1,101
Monday 18 January 2010 after taking the advice of 1 of the Admins here i emailed 1 of the Cybersmart managers on her direct email address as provided by the myBB admin. to date and even after resending it on 26/01/10 i have still had no response.
===Message===
Good Morning
I got your contact details from the Admins at MYBB, they suggested I contact you as your support staff are ill-equipped to handle the most basic of queries.
I emailed the support desk and cc’d Zaid the evening of the 10th, I only got a response on the 15th so someone really needs to work on that speed issues, 24 hours is already pathetic, a response should be sent out within 6 hours during business at least, let alone 5 days, and then to top it off my question was not even answered.
I queried as to why the difference between AWStats reporting and CPanels reporting of my bandwidth usage differed by almost 100%, last check was Friday at AWStats ~4.3GB, same day CPanel reported ~8.4GB, the response I got from Zaid was a copy of the CPanel usage graph that and idiot could of looked at himself, my query was not as to what my usage was, but as to why the difference, I then replied asking why the difference and he responded saying the over 4GB difference was due to emails, the CPanel account for cyburbia.co.za was opened on the 7th of this month so in less than a week I was expected to believe I have received over 4GB in emails in 1 week, honestly I would find it hard to believe that I received that many emails in the past year.
Then just to top matters off, Friday evening the account was deleted, without my request or consent and at that time I had not 100% completed the file transfer to the new host, I had only copied the essential files.
I highly suggest you do something with your support staff, maybe irresponsibly loud music or firecrackers on their seats or something so that they could work at work and sleep at home like it’s supposed to be. You can also forget about me making any payment for this account, you legally require my consent to remove my files from your server as they are legally mine until I approve the removal or your T&C which I still can’t find indicate that you can whatever the hek you feel like with other people’s property.
I am sorry but the only company I have experienced worse service with was virgin Mobile, and at least they are willing to pay the few hundred rand per annum to be properly listed on Hellopeter so that people can actually get possibility of getting some decent support from their company.
===message===
I just feel we need to warn any potential clients that once your with cybersmart, support is a luxury not an included service and to expect a response from them would be like to expecting it rain Jelly Tots and Smarties.
===Message===
Good Morning
I got your contact details from the Admins at MYBB, they suggested I contact you as your support staff are ill-equipped to handle the most basic of queries.
I emailed the support desk and cc’d Zaid the evening of the 10th, I only got a response on the 15th so someone really needs to work on that speed issues, 24 hours is already pathetic, a response should be sent out within 6 hours during business at least, let alone 5 days, and then to top it off my question was not even answered.
I queried as to why the difference between AWStats reporting and CPanels reporting of my bandwidth usage differed by almost 100%, last check was Friday at AWStats ~4.3GB, same day CPanel reported ~8.4GB, the response I got from Zaid was a copy of the CPanel usage graph that and idiot could of looked at himself, my query was not as to what my usage was, but as to why the difference, I then replied asking why the difference and he responded saying the over 4GB difference was due to emails, the CPanel account for cyburbia.co.za was opened on the 7th of this month so in less than a week I was expected to believe I have received over 4GB in emails in 1 week, honestly I would find it hard to believe that I received that many emails in the past year.
Then just to top matters off, Friday evening the account was deleted, without my request or consent and at that time I had not 100% completed the file transfer to the new host, I had only copied the essential files.
I highly suggest you do something with your support staff, maybe irresponsibly loud music or firecrackers on their seats or something so that they could work at work and sleep at home like it’s supposed to be. You can also forget about me making any payment for this account, you legally require my consent to remove my files from your server as they are legally mine until I approve the removal or your T&C which I still can’t find indicate that you can whatever the hek you feel like with other people’s property.
I am sorry but the only company I have experienced worse service with was virgin Mobile, and at least they are willing to pay the few hundred rand per annum to be properly listed on Hellopeter so that people can actually get possibility of getting some decent support from their company.
===message===
I just feel we need to warn any potential clients that once your with cybersmart, support is a luxury not an included service and to expect a response from them would be like to expecting it rain Jelly Tots and Smarties.
