Cybermart messing the clients around

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Ghost145

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HI everyone

please spread the word.

i would like to make you all aware of the company called Cybersmart, this company offers internet services,
i was signed up with them for a while, only to find out that they are not worth signing up with,

when i tried to cancel my account with them in May, till today i am fighting with them to cancel my account,
they told me in May that my account is canceled and that my line will be transferred to telkom ,but till today i am waiting

untill this month i am being charged! and they refuse to give my line unless i pay this month!

one excuse after the other is given to me, even from the managers, that they looking into it,yet they just bull ****ing around.
and i spoke to over 10 people! non of them knows whats going on!

so this warning to all the cybersmart uses, be warned of getting messed around Big time!

Regards
 
I have been with Cybersmart for over a year now - no hassles. They have upgraded everyone's account to make their offering more competitive. Other ISP will just let the unknowing consumer keep paying for something they can get for half the price.

But it's good to complain. They must lift their game. ISP's are commodities and with a whiff of trouble, I'll move.
 
The only problem I had with Cybersmart involved cancellation as well. It's quite funny because I emailed them and told them I still owe them one month in fees. They said they already deducted it. I said, no, you didnt, I can see it in my records. They said, check your records again, we did. So I just left it there lol.
 
yes i agree, but seeing they asked me for my cancellation form 6 times, after submitting it 4 times i said bugger that, they keep messing me around, i wont lie the help line is always quick, but their services in these instances are disgusting, long as u dont cancel you will be ok, but cancel and you will see what i mean.
 
Strange. I moved at the end of may. I told Cybersmart and they cancelled my line before the month end, and I cancelled with telkom. When we moved in at the new place I ordered my telephone line, then my adsl through Cybersmart. All went smooth.
 
funny, I had no problems cancelling.... granted I havent checked my statement yet, but it seemed to go smoothly.

I emailed them and ask for a confirmation of termination after I faxed it through, just to cover my own back.

hope you manage to come right
 
Ghost145 said:
yes i agree, but seeing they asked me for my cancellation form 6 times, after submitting it 4 times i said bugger that, they keep messing me around, i wont lie the help line is always quick, but their services in these instances are disgusting, long as u dont cancel you will be ok, but cancel and you will see what i mean.
Click to expand...

Can you still access your logs? http://www.cybersmart.co.za/logs.cgi

With my cancellation the letter showed up a couple hours after I had sent it. It's safe to assume you sent a scan of your ID with the letter right?
 
The problem lies with the fact that you tried to transfer... its actually quicker to just cancel the line completely and apply for a new one. This goes for all ISP's btw and its Telkoms fault.
 
Hi

yeh i sent everything

but now its been cancelled after i stopped paying the debit orders :)

Regards
Ghost
 
Surely if the transfer process takes a while and is not instant, then you have to pay somebody for the line?

Will Telkom not take you back without having control of the line or what? I wonder where the delay was...
 
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