Cybersmart High Ping

[veggie_mane]

Hi

Anyone else with Cybersmart in cape town been experiencing very poor latency (high pings) lately?? Iv been having an issue with high pings for about the last 2 months with them, im talking 500ms-900ms LOCAL pings.

Iv been in contact with the support team leader, who hasnt really been any help. I have two friends in two different suburbs also with Cybersmart and also experiencing high pings quite regularly.

I cant really play Bad Company 2 anymore because of this. Cybersmart claims its the game servers that are the problem, after mailing them loads of evidence from speedtests, pingtests, traceroutes, command line pings etc all showing that the high pings are not ONLY to the game servers - that just happened to be where I noticed it first. For example a ping to cybersmart.co.za yielding results of 800ms at 11pm on a weekday, surely this is not normal??

Im looking to change ISP after being with Cybersmart for 4 years. Which ISP generally has good line quality and low latency?

Thanks

 

[Pilgrim]

Hi abdul89, what speed is your line?

I found that I get really bad latency when my line is busy, are you sure there are no downloads/uploads running?

 

[Lounger]

I've had high pings in the past, but not so much recently. Some of the WAGE servers are showing spikes from 100 - 1000 randomly though (also on BC2).

You wont' get anywhere with Cybersmart on this one judging from past experiences.

 

[racer]

Anyone else with Cybersmart in cape town been experiencing very poor latency (high pings) lately?? Iv been having an issue with high pings for about the last 2 months with them, im talking 500ms-900ms LOCAL pings.

I'm in Cape Town on Wynberg exchange and latrency is fine, pretty awesome in fact. Could be your exchange that's overloaded... I've had clients with similar problems and in most cases it was down to their exchange... My pings to cybersmart, telkom and mweb as follows:


>ping www.cybersmart.co.za

Pinging www.cybersmart.co.za [196.41.124.12] with 32 bytes of data:
Reply from 196.41.124.12: bytes=32 time=15ms TTL=60
Reply from 196.41.124.12: bytes=32 time=14ms TTL=60
Reply from 196.41.124.12: bytes=32 time=14ms TTL=60
Reply from 196.41.124.12: bytes=32 time=13ms TTL=60

Ping statistics for 196.41.124.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 15ms, Average = 14ms


>ping 196.25.1.1

Pinging 196.25.1.1 with 32 bytes of data:
Reply from 196.25.1.1: bytes=32 time=15ms TTL=245
Reply from 196.25.1.1: bytes=32 time=14ms TTL=245
Reply from 196.25.1.1: bytes=32 time=14ms TTL=245
Reply from 196.25.1.1: bytes=32 time=15ms TTL=245

Ping statistics for 196.25.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms


>ping www.mweb.co.za

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=16ms TTL=119
Reply from 196.2.63.110: bytes=32 time=457ms TTL=119
Reply from 196.2.63.110: bytes=32 time=17ms TTL=119
Reply from 196.2.63.110: bytes=32 time=15ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 457ms, Average = 126ms

 

[Lounger]

I'm in Cape Town on Wynberg exchange and latrency is fine, pretty awesome in fact. Could be your exchange that's overloaded... I've had clients with similar problems and in most cases it was down to their exchange... My pings to cybersmart, telkom and mweb as follows:


>ping www.cybersmart.co.za

Pinging www.cybersmart.co.za [196.41.124.12] with 32 bytes of data:
Reply from 196.41.124.12: bytes=32 time=15ms TTL=60
Reply from 196.41.124.12: bytes=32 time=14ms TTL=60
Reply from 196.41.124.12: bytes=32 time=14ms TTL=60
Reply from 196.41.124.12: bytes=32 time=13ms TTL=60

Ping statistics for 196.41.124.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 15ms, Average = 14ms


>ping 196.25.1.1

Pinging 196.25.1.1 with 32 bytes of data:
Reply from 196.25.1.1: bytes=32 time=15ms TTL=245
Reply from 196.25.1.1: bytes=32 time=14ms TTL=245
Reply from 196.25.1.1: bytes=32 time=14ms TTL=245
Reply from 196.25.1.1: bytes=32 time=15ms TTL=245

Ping statistics for 196.25.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms


>ping www.mweb.co.za

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=16ms TTL=119
Reply from 196.2.63.110: bytes=32 time=457ms TTL=119
Reply from 196.2.63.110: bytes=32 time=17ms TTL=119
Reply from 196.2.63.110: bytes=32 time=15ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 457ms, Average = 126ms

A lot of game servers are based overseas. Pinging Cybersmart won't show much.

 

[racer]

A lot of game servers are based overseas. Pinging Cybersmart won't show much.

the OP was complaining about "500ms-900ms LOCAL pings" - so i did a few ping tests to Cybersmart, Mweb and SAIX. Until his local latency is sorted, overseas servers are a moot point....

 

[HavocXphere]

Go get some cap from another ISP, test again & report back the results. We can't really help/guide you until you do that.

 

[PurePower]

i have also been experiencing high latency with Cybersmart... www.speedtest.net averages around 550ms... i am on a 10mb line syncing at 4mb.... i have complained and all they try doing is syncing at lower speeds but the ping remained the same... ping www.cybersmart.co.za averages to 32ms.... ???

A quick question... you know telkom has that voice mail service on the normal tele line... and when you receive a voice message, the dial tone stutters.... now my dial ton stutters even when i dont have any voice mail in my inbox. Could this attribute to the high latency i am experiencing?

I am trying to get Telkom to resolve that stuttering dial tone... but no luck yet after 3 calls...

What yorl think?

 

[who.is.michael]

Ping statistics for 196.41.124.12:
Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 9ms, Average = 7ms

On wireless connection far from router, so ping is closer to 5-6 ms (Leeusig Exchange, Cape Town)

Ping statistics for 41.203.21.137:
Packets: Sent = 24, Received = 24, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 32ms, Average = 29ms

It might be your exchange that is saturated, when CS' network is busy ping times do increase, not locally but internationally. 10 Mbps connection

Currently using Comodo DNS; http://www.comodo.com/secure-dns/