Cybersmart Sucks

[marjo]

How do I start... My Cybersmart account died on the second of this month. I tried reconnecting but all I get is that my password and/or username is incorrect.

Now if my password and/or username was incorrect, how can I still login onto the site. Now I have changed my password to check if that could solve the problem, but no.

Then, to check if it was my line:
1) My Netgear modem syncs
2) I have tested with an IS account, it works.
3) I have tested with a WebAfrica account, it works.

My recommendations is to anyone, don't get Cybersmart. Although I haven't had any problems till now, but damn. Where is the support?

 

[MyWorld]

Have you actually contacted Cybersmart before taking off on a rant?

 

[marjo]

Yes, I have sent them a email. Told them I can connect via other DSL accounts.

Reply is this:

Hi

I cannot see anything wrong with your account

However I see that your last disconnection was a Port Error

Our terms and conditions do not allow you to have accounts with other
ISPs

As you have broken the rules I cannot be sure that you have our user
name in your router at the moment so I cannot perfom some other checks
that I would normally do

 

[mh348]

Trying calling the via phone, don't say anything about having another account, just say that you tried a friends account and it worked.

Maybe they'll give you a new username.

 

[Cube3]

Hi

If your ADSL username changed, it won't affect your email address. (which is what you'd use to log into their site with)

Your username might have changed to something like [email protected] or something, just give them a phonecall to confirm this.

 

[mh348]

Hi

If your ADSL username changed, it won't affect your email address. (which is what you'd use to log into their site with)

Your username might have changed to something like [email protected] or something, just give them a phonecall to confirm this.

To login and check usage you use the adsl username ([email protected]) not the email address ([email protected])

So if you were able to login and check usage then there could be another problem with authentication, so it would be better to call them.

 

[Syndyre]

Yes, I have sent them a email. Told them I can connect via other DSL accounts.

Reply is this:

What reply! Broken our rules, how pathetic.